not used and no refund .. though I have asked for
Author response
We accept the refund but since WPLMS plugins can be used with other theme just by using its purchase codes, we need few days to validate if the purchase has been used or not.
The Trott Bailey University has been using WPLMS learning Management System for 4 years now. WPLMS has enabled us to serve millions of students globally over the years. One of our favorite feature is the VibeBP App single page that runs everything related to our university courses. It has enabled us to create a powerful dashboard that shows students their courses, lessons, quizzes, assignments, friends online & more. The WPLMS theme has enabled the Trott Bailey University to provide an award-winning student support experience where instructors can support students while they support each other using forums and groups. This creates a wonderful environment where students can interact with each other by commenting on each lesson, and ask the instructor questions. What the Trott Bailey University was most amazed by though is the customer support from Alex and the rest of the WPLMS team, the team on frequent occasions would login to our dashboard and resolve issues on our behalf. Their response time to tickets is just over a day except weekends. On the downside, while the WPLMS theme is more than enough for online courses our global vision required a new theme to be developed with a more powerful gamification and intense user interaction for our university. Thankfully the WPLMS and VibeBP plugin we were able to keep our Learning Management System running while all our other university features were run by our new theme: points, credits, quests, awards. Kudos to WPLMS for helping with conflicts with our new theme. We've been able to successfully run the WPLMS for the past year alongside our new gamification centered network theme with very little conflicts. We can't recommend WPLMS enough! Thanks Alex and your team of developers. Whether you are delivering a small online course like how we started with Step by Step Solar or you are running a corporation with millions of students like we are doing now at the Trott Bailey University WPLMS is the theme to purchase.
It is not working at all ... since I bought it until now didn't work at all
waiting for time and money
Author response
We're waiting for you to respond on your ticket for past 2 weeks. Please check your mail, check : https://wplms.ticksy.com/ticket/3449507/
Great Customer Support
Most of the tutorials are outdated. Gave me a freaking headache
Author response
Please allow us to help, we are releasing updates and tutorials regularly. Please check our docs here : https://docs.wplms.io
Customer support has been great thus far.and new features are amazing
I'm struggling in setting up the demo of it, since 2 weeks. It has a lot of styling issues. courses enrollment doesn't work. and a lot of other issues.
I had created a support ticket. But no reply so far.
Author response
The demo setup should not take more than 10 minutes. Please use item comments section and share ticket Id with us as recommended in the support tab of the item in case of delayed response.Also note, there is no ticket from your username https://prnt.sc/kRwKhRGQEc6k and there is no contact form to get in touch with you regarding the issues you're reporting. Kindly give us a chance to help you out.
Mooc demo doesn't work.
Please refund the money.
Bad customer support.
Don't buy this theme.
Best regards
Maria
Author response
We provide free demo setup. Please raise a ticket at vibethemes.ticksy.com , the demo works a 100%, full refund if it does not work. You claim poor support but you have not contacted us for support at all : https://prnt.sc/fV6LJhQ3lp4I . Please give us a chance to help you out.
great
great theme and support.
Features are so good. So many features. I started using it since 2018, and it was so much buggy. But in 2022, it's much stable now. I like this theme. One problem is still left, and that is speed. Not so bad, but I think It must load and browse fast. Maybe it's an LMS, that's why. Anyway, I will work on cache plugins and optimization.
VibeThemes team supports me very enthusiastically.
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