Reviews for WPLMS Learning Management System for WordPress, Education Theme

1,418 Reviews

for Customer Support

and for feature availability. This theme has really a lot of features. The support staff with me was exceptional, it really helped me a lot for various doubts I encountered during the work.

for Customer Support

In truth, I am not very strong in WordPress and therefore I had some doubts if I could do everything myself. But, thanks to the support service, they are just great fellows and great specialists. I am developing with them too. In general, WPLMS is a really cool thing with a lot of settings.

for Documentation Quality

A week ago I was buying WPLMS. I wanted to leave the very complicated Moodle. I have spent many, many hours on the program. Weeks later, I have to go back to Moodle. WPLMS is even worse. It's the hardest thing I've ever known.
I think the problem with WPLMS is that it tries to do too many things.

Since he wants to do a lot, he uses a lot of plugins. One thing works with a plugin and you have to study it. Another one works with another one and you have to study it. And so on and so on. I haven't finished knowing how many there are, but there are many of them. And it should be noted that the topic includes "free" versions. That means that all the time you are being told to pay more to have support. And I think they make it as difficult as they can for that, for you to pay for the support.

WPLMS itself also has this mentality of doing a lot. But that makes their documentation huge and unmanageable. It's dozens and dozens of pages, but you can't find anything. And much less the simplest things. For example, how do you enroll a student in a course? It is impossible to know.

As everything is complicated and the documentation is horrible, I suppose that the support is saturated and does not work well. He answers you with a phrase that usually evades what you ask. They refer to a video. You tell them that you don't speak English and that you don't understand the video... and they refer to another video!! Or they refer to the hundreds of pages of documentation. You ask them which page explains what you want to do and they don't tell you. They write a sentence, but they don't really answer you.

I don't think there's anyone more fed up with Moodle than me. I was willing to move more than 5,000 questions, one by one, to the new topic in order to leave Moodle. But I give up and stay with Moodle. Because it is impossible to work with WPLMS. WPLMS only serves to throw away time and money.

VibeThemes

Author response

Thank you for your review. It seems there are some misconceptions which may be the reason why you faced all this trouble. I can understand the frustration and please allow me to help. I can not locate you, did you try asking for help ? http://prntscr.com/nxeuoi
For example, you’re not aware of how to add user into a course : refer image below :

Next you claim about the plugins. The plugins is a requirement imposed on us by Envato, there are only 2 required plugins and rest are the feature plugins. For example : If you want Assignments / Homework function in your site, use the WPLMS Assignments plugin. If you want the User Dashboard, use the WPLMS Dashboard plugin.
Our documentation is not huge, https://vibethemes.github.io/wplms-docs/
In fact, we want everything to be so easy to use that you do not even have to use the documentation. For example, see how to create a course : https://www.youtube.com/watch?v=Lk3BnAJOOmI&list=PL8n4TGA_rwD-IdrZV4g0cEZJXgkPiX4Bu&t=0s&index=22
You can import all the questions from Moodle into WPLMS in 1 go : https://wplms.io/support/knowledge-base/import-bulk-questions-via-csv-file/ , you just have to ask for help, if you need.
Also, I would suggest to use this section for asking anything from me and trust me we will help you in a way you will understand. We even have a moodle migration plugin, using which you can import your courses directly from Moodle into WPLMS. https://wplms.io/support/moodle-to-wplms-migration-now-available/
Also, your claims about money are misplaced, we even extend support for free if you report a bug and there are more than one ways of asking for support and help.
All I ask is to tell me where you’re stuck, what’s not working out.

for Customer Support

Documentation is poor. They are not well organized.
Updates dont work
Support takes days, and offer poor solutions.
Do not buy this unless you have programing skills to fix things yourself.

VibeThemes

Author response

Thank you, we’re improving. The documentation is being updated regularly and the customer support is also responding within hours. We released 2 updates in 3 days to fix the reported issues. However, I understand that your support expired 4 months ago, so you may not be comfortable in extending it. You can share the issues you’re facing at vibethemes@gmail.com with subject “wplms support” and we will get back to you.

for Customizability

Para diagramar es lo mas engorroso que he visto, muy desorganizado la forma de construir el sitio, realmente no me gusto

for Bugs

very heavy and much bugs on this system.

VibeThemes

Author response

The theme comes with all the options to reduce the load on your site. More features require more server resources. Since, I have no email, no forum topic from you, I do not know which bugs you're referring to. I have sent you an email, kindly reply and we can help you out.

for Customer Support

https://themeforest.net/item/wplms-learning-management-system/reviews/6780226

Apologies, not sure where to rate the support I received from Logan. Logan exceeded by expectations and provided me with great customer support.

Philip van Vuuren
philip,vanvuuren@gmail.com

for Customer Support

Incredible customer support team!!! and there Logan like a white wizard) troubleshoots anything.

Theme is progressive, new patchs comes with new features not only fixing bugs! Recommended!

for Customer Support

Hello All

I'm so happy to use WPLMS to make my first course site. I really happy to get awesome customer support. For every problem, I post in support forum. Support agent are so helpful to solve my query within a short time.

I always recommended WPLMS to make site like : udemy

for Flexibility

Hi Team,

WPLMS is a great platform to create your own LMS system. It is really flexible and well documented. The support response time can be improved a bit, but that is not a big problem as they have created an incredible, feature filled, robust platform that can have unlimited customizability.

I am so happy that I chose WPLMS over other platforms. The app functionality is an added advantage, and people should consider the app also if they are choosing WPLMS.

Thanks a lot for all the support. I will stay with WPLMS for a very long time.

VibeThemes

Author response

Thank you for those kind words, they really motivate us and strive harder to improve our product.

for Customer Support

Awesome customer support. Please give the vibethemes detailed questions; screen shots and recordings etc They will respond to your question within 24 hours. I could not have got my school running without them. Thanks

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