6,303 Reviews

for Documentation Quality

Where is the documentation ?! It's totally incomplete.
Same goes for the plugins, there is almost no indication on how to use it (hello The Grid skin builder), you have to dig to find it.
Ask any advanced question online and they tell you to ask the developper. Great way to get rid of it !

THEMECO

Author response

Hi There,

It doesn't look like you have registered at our site as this is where all support is provided (we couldn't find anyone in our system with your username). With regards to documentation, all of it is online and can be found here. For 3rd party plugins we typically link out to the developer's documentation (the ones who made the tool) as it is going to be more comprehensive, however as you can see on the Knowledge Base linked to above there is an entire section on each Extension. We are definitely happy to answer any product related questions as our team is staffed 24/7 in our support forums answering hundreds of topics daily, however some questions may fall outside the scope of Envato's support guidelines. Feel free to contact us directly if you need anything further, and we'll be happy to assist.

Cheers!

for Flexibility

I purchased this theme 2 years ago but did not actually use it because it was far to complex and I did not have the time to learn where everything was. I had been using one of 2 themes for all of my projects but I decided to invest some time into learning something new. This is my experience of learning the X Theme. It was like having my legs cut off and a fresh pair is sewn on and I had to painfully learn how to walk again. I persevered because I knew before long I would be up and running. Then my legs turned into warp drives and now I am transcending undiscovered dimensions with a smug look on my face. http://lovetheweb.co.uk

THEMECO

Author response

Here's to charting new dimensions with new legs together :) Thank-you for your continued business and partnership, lovetheweb! More Xciting days are ahead!!

for Flexibility

Just started using X Theme but very impressed with its flexibility, allowing me to experiment with how I want my site to look.

THEMECO

Author response

Awesome! A big high five from all your friends at Themeco :)

for Code Quality

Amazing theme. Customer support is excellent and very friendly.

THEMECO

Author response

Thank-you kindly, khill22! We're glad to know our team has been helpful and look forward to continuing to work together!

for Flexibility

- Such a great theme
- Customer support is fantastic and quick
- Pro is a great upgrade
- Very versatile
- many free plugins

Will purchase many more times for other sites

THEMECO

Author response

Thank-you very much, boxfreshpidge! This is exactly what we love to hear, and we look forward to continuing to work together with you and your clients!!

for Customizability

theme is good, but I don't like the theme editor, It's too hard to use, hope you can improve this

THEMECO

Author response

Hi There,

Glad to know you are enjoying your time with X! We're always looking to improve our products and care a great deal about customer suggestions along the way. Feel free to share any ideas you may have either through our support forum or by contacting us directly. We keep track of customer feedback and use it as part of our discussions for future development decisions. Hope you are enjoying all the new features, fixes, and enhancements from the version just released a few days ago, and we look forward to chatting soon :)

All our best!

for Design Quality

Love this theme!!

THEMECO

Author response

And we love hearing that :) Thank-you!!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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