5,965 Reviews

for Customer Support

I just purchased the X theme, excited to get it installed and have run up against a wall. I get error after error trying to install. I have submitted 3 tickets to their "Support Forum" with NO response. They brag about having great customer/product support, but I would never equate a "forum" with great support, would you? NO phone numbers, no one you can call. I'm frustrated and disappointed. I paid extra for the extended support. I see now that might not have been a good purchase.

THEMECO

Author response

Hi There,

Please contact us directly. We have no one in our forum with your username and the oldest ticket is well under 24 hours, so it sounds like you are simply not looking in the right place. Once we have your forum username and purchase code, we can take a look, so please contact us at the link above as soon as possible.

Cheers!

for Customer Support

Themeco set standards of product support incredibly high. I've never seen a product support at Envato as you do. Keep it up. Great job & ♥ ⭐ ⭐ ⭐ ⭐ ⭐

THEMECO

Author response

Thank-you, sir!

for Design Quality

I wish I had multiple choices for reviewing. Here is a detailed review.
First, Avada is the most selling theme on themeforest BUT I was leaning towards X since the beginning. I was curios to try Avada as well. I got it and installed it. First thing I noticed is Avada's upload size is almost twice(~15MB) when compared to X theme(~8MB).
Also, since the moment I activated Avada, my admin got slow. I had deleted all plugins before evaluating. This tells enough that the output of the site would be slower as well. This was enough for me to stop my testing as I hate bloated stuff.
I like fast websites and even Google does(http://searchengineland.com/google-says-page-speed-ranking-factor-use-mobile-page-speed-mobile-sites-upcoming-months-250874).
Now coming to X theme part. Support is awesome. I faced issues in the beginning when they switched to email support but they came back to the forum support and the new support is awesome! I have got other themes as well and they limit support after asking one or two questions saying it is out of scope. With X, it is totally different. Without any performance plugin I got GTMetrix score of more than 85% which is awesome. Other themes I have tried have around 60% of score. So, I can say that X theme is good for speed. There is a learning curve. I doubted X in the beginning thinking it is overhyped, but now I feel it is not the case, I enjoy buiilding with X and consider it for future projects as well. Since nothing is pefect, I can say that this is 9/10. There should have been some options to easily customize a few things, like linking a column, etc, maybe some things are made in that way due to performance issues. But that is easily achievable doing a Google search. There is a facebook group as well with more than 10K members who are really helpful. And not to forget the extensions which we get with X. X is powerful in itself and then those extensions are a cherry on top. Thanks for the awesome theme!

THEMECO

Author response

You are most welcome, fzn9898! In many ways X is a labor of love for all those involved, and we are glad to have you as part of the Themeco family! Thank-you in advance for the repeat business as this is what allows us to continue to develop and support the growing X ecosystem.

All our best!

for Design Quality

Awesome Theme, X makes it look like tou know what your doing. Lots of plugins and features to build a great looking site.

THEMECO

Author response

Really appreciate that, buckwheat83! We look forward to continuing to work together!

for Other

I will try to use my X once again. And will keep 5 stars in advance.

THEMECO

Author response

Thank-you very much!

for Customizability

Very robust theme with thousands of customization and very friendly with plugins.

THEMECO

Author response

Thank-you kindly, adamdub!

for Customer Support

I started my Wordpress Page with no knowledge at all. Complete noob :-) And I'm really glad I picked X-Theme. It makes it simple to build a beautiful page and to learn everything you need, even in a foreign language. I love it! Most of all, I'm thankful for all the support I got at any day of the year and any time of the day. Helpful and friendly they solve about every problem that may occur and help you to customize everything you would like to customize, even if it's fancy stuff. X-Theme is very flexible, too. Next page, same theme :-)

THEMECO

Author response

Hi x-hartig and thank-you very much! We all have to start somewhere and we are honored to be able to play a part in your journey. Thank-you as well for the repeat business as this is what keeps the lights on :) A big high five from all your friends at Themeco.

Cheers!

for Customizability

I love this theme. Making pages is so easy and quick with cornerstone (and I have no problem coding in HTML and PHP). I love all the shortcodes you can use and all the extra design features. It's very versatile. What I love most is the AWESOME (and I mean AWESOME) support. These support guys rock!!! That's why I only buy this theme now when I build websites.

THEMECO

Author response

Very happy to hear that, enigmatik2, thank-you! The entire Themeco team is passionate about what we do, and we are thrilled to know it's making a difference in your business. We also really appreciate the repeat business as this is what allows us to continue to develop the X ecosystem.

Cheers!

for Flexibility

Wish I would know before I bought it that not all demo content in the demos are available for download.... Now i need to work hard to create the theme i wanted similar to the demo (Integrity 01)
However the theme is very modern and loaded with cool options, I still don;t regret that I bought it.
Great documentation and customer support!

THEMECO

Author response

Hi There,

Glad to know you are enjoying your time with X and our customer support! Just a quick mention on the demos in case you missed it. The difference between the two is explained on the demos page with Standard being just the one page and Expanded being the full site as they serve different purposes.

We look forward to continuing to work together!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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