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This is great! Thank you!!
Just a little question, how can I modify de font? I Tried many ways and it doesn’t work. I uploaded a ttf and eot…
You need to customize the style.css file. I need to see what have you done to understand what is wrong. Can you share your url.
Hello, Awesome Template. I set the video option but cant seem to find where to set the background image for the mobile, can you show me exactly where in the index file i should add my image. Can you also recommend the size and format as well. Thanks
You can replace the file background.jpg in the assets/img folder or you can moidify the background-image url for the id “bg-image”.
1920×1080 is a good size,
Hello, Whenever I attempt to replace the file background. jpg in the assests/img folder it reverts back to the old image when I preview it. Do you know how to premaritally delete the old background image.
Please empty cache. Cau you share with us your url?
The email does not work and I added my email address to the “writeus.php”. I keep getting the “oops something went wrong”
Could you please open a support ticket at http://support.irontemplates.com and our support team will assist you.
I have acquired this template, however, the responsive mobile version is not working, even in your live preview. What can I do? Maybe there is a code missing? Please, help, I have to deliver this asap.
I don’t see what his wrong on the live preview. Can you please share a screenshot?
Hello Alexandre, I have submitted a ticket with further details in your Support System. Could you please refer to ticket #5659
Video not working for internet explorer. Submitted a ticket, no answer, ticket was updated by you, I did not get any notification. Update was, waiting for my response, there was not question nor anything from you. Ticket was updated by you for no reason and I still can’t publish it like this with no video on Internet Explorer. This is really bad support. Ticket #6532
Ticket was updated to escalate the issue to our senior engineer. We will update you as soon as possible.
Created a ticket but no response.
Subscription form is sending email address to Newsletter Table but not sending an email notification & indicates “Oops something went wrong” message.
Write Us form is sending email but landing in the spam folder and also gives error message “Oops something went wrong” even though it does send the email.
Both are confusing to the user filling out either form since it gives the error message. PDO is enabled on server & haven’t seen a fix in the comments.
Please respond promptly to your buyers. Thank you
What is your ticket number ?
Hello, I have problem: I set video.css, then I put data-videoid=”ROjM0bIYu0o&t” and video not playing. I’m doing everything according to the instructions and no action
Make sure you are using a live server and not local. Youtube video will not play locally.
Tell me if it works.
I would like to know how to disable only the twitter feed?
KEEP getting “Oups, something went wrong!”
I put the email in the file “writeus.php”
This there away to do SMTP?
What is your Url?
My server does not allow “PHP mail” function. This there away to do SMTP?
PHP mail function is required.
What is your URL ?
The php problem is fixed.
Now it’s the image which don’t appear on iPhone instead of the video.
And it’s possible to play the video on phone ?
the url : www.equidoxa.com
Unfortunately, on mobile devices, auto-play videos feature is disabled by default on all mobile phone (its not even in our control). The mobile device disable this feature because videos usually takes too much data for the users to download so they disable the video background. It’s how it works with every website..video background are always disabled so we use an image fallback on mobile.
Ok. So why the image fallback don’t appear anymore ? And is it possible to make appear video without autoplay ? Like on my other site : doxaconseil.com
Because it doesnt exist: http://d.pr/i/iAUPqo
Hi! Installed the page and the computer blocks the webpage saying unsafe website”unauthorized scripts”> Please help
For YouTube videos, your template needs to be run from Web server. Not local since it’s a restriction from YouTube.
Sorry i am a beginner at this, i do not understand. The files are on uploaded to my server so does that not mean they are running from my web server. also does vimeo or any other video type work? Thanks
For the video background, only youtube videos are accepted.
Hello any help for the above issue?
Ok I think I know what’s going on. Here is the error you have; http://d.pr/i/Z7qIoc
Could you please open a support ticket at http://support.irontemplates.com and provide me access to your FTP and I will figure out what’s your issue.
Ticket has been opened. thank you
Thank you so much for the fix!
You are welcome!
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