920 comments found.
Thanks I have been able to get it done using page Attributes option
No problem. Glad you were able to solve the issue.
Regards
Good Day. After Purchasing your Theme. I noticed I can’t disable the Side Bar. I need the site plain without sidebars. How do I do that?
Our website gmptemplates.com was built by developer in Sydney using Xing Theme.
We wish to update to latest version but We are unable to contact developer.. Would you help with the latest version?
Your help will be appreciated.
Hello,
Did the developer provided you any purchase code? In order to update the theme, you need to download the latest version from the purchase account. If you do not have access to the purchase account (in case when the developer had purchased from his own account), still I can send you the updated copy if the purchase could be verified. You can email me the details at xconsau[at]gmail[dot]com.
Regards
Hi, what are the additional factors that our website wants to improve in phone friendliness? This is my website: https://happyvet.vn/ Please help
Hello,
Is this query related to the Xing theme? I do not see this theme on your website.
Regards
Hey,
I downloaded the new version of the theme and replaced the old one, which was actually the 1.00 version. I got to work with editing and stuff.
But I have one big problem, the carousel is not working anymore, I tried all night, I don`t know what I`m missing. The products are just not loading. Any ideas?
Here’s a screenshot, I didn`t provide a link to the website because it’s in maintainance mode.
https://imgur.com/a/eF2jR9fI realize I am asking for free help, so I understand if you don`t have the time.
Regards, Rostick
Actually I got it to work by adding another slide in the slider (weird). If it’s just one slide, the carousel isn`t working and the slide text doesn`t appear. But if I use two slides, everything works fine on desktop. There seems to be some conflict there, even if it was not the case before.
However, the carousel is showing very badly on mobile and tablet.
My shortcodes are not to blame, because I tested in the editor with the standard theme shortcodes and it’s the same thing.
Hello there,
Thank you for the feedback and rating. The carousel should show even with one slide item. There might be a JS issue. Kindly send me the site URL. I will check and suggest appropriate solution.
Regards
Thanks for your answer.
http://www.happybags.ro/Also, whatever I do (even if I remove the slider), the navigation menu and the carousel do not appear on mobile and tablet.
Hello,
Thanks for the URL. For the menu problem on mobile, I suspect a cache issue. Kindly purge all caches of W3 Total Cache and check the site on mobile. This shall also resolve the JS error arising on the carousel. If it doesn’t work, I will work on an update to change the current code for slider.
Regards
Hey,
I have emptied all caches repeatedly via W3 Total Cache. Nav bar menu, slider and carousel do not work on MOBILE / TABLET.
Slider and Carousel work on DESKTOP only if I insert 2 or more slides (or if I remove the slider).
Regards, Radu Rostick
Hello Radu,
I just cross checked the theme at my end with one slide and multiple slides. Both works fine. See http://prnt.sc/rjju3m . Can you please send me your site URL and admin login at xconsau[at]gmail[dot]com. I will check the issue.
Regards
Sent the e mail, check spam if you don`t see it. Thanks.
Hi, I just installed the theme and set the currency to philippine peso in currency settings. It comes up when you refresh the page but goes back to pound currency again. Please help. Thank you!
Hello lextandog,
Kindly send me the site URL. I will check and let you know.
Regards
Hello there. On the store page, product templates are slipped. Is that how you designed it on purpose, or is it a mistake?
Screenshot https://imgur.com/yB8hQ0mHello ikoc,
Thank you for reporting. It is a CSS style issue. I will release a fix for this in upcoming update.
Regards
why isn’t the product search result an image anymore?
Hello catung,
The theme shows search results as heading and excerpt from the vry beginning. I might have suggested a custom solution to show search results with image. If you have updated the theme recently, that solution would have overridden.
You can get images in search results by simply deleting search.php file from the theme folder. The theme will then search results using default archive style (image + title).
Regards
Hello!
After updating theme and WooCommerce to 3.0, featured images of products uploaded prior to april 2012 do not appear anymore in frontend or media gallery, even if images do exist in the uploads folder. If I restore the the database I saved before updating theme and WooCommerce, some of the images do appear but without thumbnails. I need your input because there are 900 of 1400 products that do not have their image attached. Let me know if I have to renew support for this fix. Thank you!
Hello newflorin2000,
Kindly send me your site URL and admin login details at xconsau[at]gmail[dot]com. I will check the issue. Generally images show up (no matter how old they are). The issue may only arise if the database got corrupted during any auto update of WordPress or plugin.
The theme doesn’t affect database during update process. I can further tell about the issue by checking the site.
Regards
Hey there Designer,Please let me understand if your amazing theme will support this specific wordpress extension http://bit.do/eERwn
Hello EnedinaJung24,
Thank you for browsing the theme. If you have tested the extension with native WordPress themes like twentyseventeen, and it works; I can assure you that it will work with Xing theme too. There are no custom overrides in theme which may affect native functionality of WooCommerce and these plugins.
Regards
Hello,
The shortcode is actually for the my account content. It is [woocommerce_my_account]. If you have installed WooCommerce pages, this shortcode is added automatically. Also check inside WooCommerce > Settings > Privacy, to allow users to create an account during checkout.
Regards
I’m having the same product layout issues as Ferry82 since I updated. How do I fix this?
Hello VivaDigital,
As i=of recent updates, the theme now supports WordPress customizer’s WooCommerce setting. So navigate to Appearance > Customize > WooCommerce. Inside that you can configure shop columns and rows as desired. After making changes, click on “Save and publish” button at the top.
Regards
Is there a way to remove woocommerce zoom?
Hello ibfishn,
Thank you for purchasing the theme. The zoom effect can be disabled by adding the following code inside your child theme’s functions.php file:
function remove_image_zoom_support() {
remove_theme_support( 'wc-product-gallery-zoom' );
}
add_action( 'after_setup_theme', 'remove_image_zoom_support' );
If you are not using the child theme, it will be required to add this code in main theme’s functions.php file. If you are not familiar in adding the code, please send me your site URL and admin login details at xconsau[at]gmail[dot]com. I will add the code.
Regards
I added to child theme functions.php cleared cashe but doesnt seem to work.
Hello,
I just checked the code at my end. It seems to work fine. Can you please send me your child theme’s functions.php file at xconsau[at]gmail[dot]com. I will check the code.
Regards
Never could get it to work. Here is what I added and it does work for me.
I added this to custom css
.woocommerce div.product .images, .woocommerce-page div.product .images { pointer-events: none; }
and this to child php
function Xing_remove_zoom_lightbox_theme_support() { remove_theme_support( ‘wc-product-gallery-zoom’ ); remove_theme_support( ‘wc-product-gallery-lightbox’ ); remove_theme_support( ‘wc-product-gallery-slider’ ); }
If there is a better way let me know. Thanks for trying.
Hello,
Did you checked the email I sent you 3 days ago? It already contains the working code.
Regards
Hi, I have problems going from 1.92 to the new 2.01 version as this is messing up the layout of the products in the store. Normally its shows 4 products in a row but now it shows 2-2-2 etc or 1-3-2 strange combinations. I tried to tackle the problem in the Style.css or Functions.php but my head is spinning 
Any idea what to do?
Hello Ferry,
I just replied to your email. Please check it.
Regards
My site has crashed so I reinstalled the theme.
Please Help.
Installing Theme from uploaded file: themeforest-2953363-xing-business-ecommerce-wordpress-theme.zip
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hello,
Kindly upload the installable theme folder xing.zip, not the entire download package. You will need to extract the main download package. Then look for the folder named xing.zip. This is the actual installable theme archive.
Regards
Hi there,
I am using flexible shipping plugin and after i updated both your theme and the specific plugin on the latest version the website outputs an error message saying that there is a syntax error on he functions.php file on line 18. And when i checked it seems that it is a code from your theme so i thought you may know anything about. Can you please help?
Kind Regards
Hello Stavros,
That error would be in your child theme’s functions.php file. The main theme’s functions.php doesn’t have any such syntax error. Kindly send me your child theme’s functions.php file at xconsau[at]gmail[dot]com. I will check it.
P.S. Please also consider renewing the support package for continued support. 
Regards
HI I have your xing theme on our site however when we go to add a product to the cart from the category page it adds the wrong product please advise
Hello rebeccawilde1,
Thank you for purchasing the theme. May I know which version of the theme you have currently installed? The cart issue was fixed in latest version 2.0.1. Please also send me your site URL so that I can check the issue.
Regards
URGENT!!!!!!!!!!!!!!!!
The last update of the theme has conflict with woocommerce card payment methods and more specifically with Braintree card payment methods.
Can you please check it as soon as possible as this costs us money???/
And it looks like that you are not teasting your updates properly before you release them.
Kind Regards, Stavros
Hello Stavros,
The theme is tested with latest WooCommerce version and latest WordPress version. Regarding other third party plugins (which are hundreds of them), it is not possible to check with each and every plugin, as you know.
Regards
Hi there,
Yes i can underestand what you are saying but you supposed to at least do not override staff which are working through Woocommerce.
Can you at least let us know how we can disable your card payment method through your theme so that the correct card payment method appears?
Regards
Hello Stavros,
The theme doesn’t use any card payment method. It is all handled by the WooCommerce plugin. The theme doesn’t override core functionality of WooCommerce, especially when it is related to online payments. We only style the front end part of products, images, buttons, etc.
The payment methods can be configured inside WordPress admin’s WooCommerce > Settings > Payments. Let me know if that doesn’t work. I will further check with the plugins which you have mentioned. (Do send me the URL of those plugins for download, if they are on WordPress.org).
Regards
Hi there,
It cannot be possible that nothing is changed because it was working fine before and we were able to receive payments through card. As soon as the updated has been made, the problem appeared.
The plugins we have tried are the following:
1) WooCommerce Braintree Payment Gateway
2) WooCommerce PayPal Powered by Braintree Gateway
Everything was working perfectly fine until we updated your theme.
Please check it as soon as possible and let us know.
Regards
Hello,
You have not yet mentioned what issue you are facing. Is it a style issue, display specific or gateway issue. The theme conflict can only be related to CSS or styling, not gateway. If you need to cross check, you can enable maintenance mode and switch to the core theme like twentyseventeen and check these plugins. I can assure you that there is no overriding of any such method in theme.
Regards
Hi there,
We just updated our website to the latest theme version and the products are not showing correctly. Can you please let us know how to solve it?
Hello albertopiazza,
Kindly send me the URL of your site to check. If the problem is related to product columns being displayed incorrectly, kindly navigate to WordPress admin’s Appearance > Customize > WooCommerce. Then inside “Product Catalog” section, set “Products per row” and “Rows per page” as desired. Then Save and publish changes. It will then show the product columns correctly.
If the problem is different than the one I described, please send me a screen shot or URL of the page in question.
Regards
Hi there,
We just updated our website to the latest theme version and the products are not showing correctly. Can you please let us know how to solve it? Please check the specific website as below:
” https://www.stavros-savva-co-ltd.com.cy/product-category/kubota-spare-parts “
Regards, Stavros
ok got it sorted thanks!
