Author response

Hi there,

Sorry to hear that you feel this way. We are sorry however we could not locate your request so would appreciate it if you could provide us with your request ID so we can check this. We do understand that you are experiencing difficulties and that help is needed but our support team is trying their best to answer all our customers request.
As this will require further investigation on your end we would kindly ask you to provide us with your request ID.

All our themes are translatable and as your description for timetable and Countdown are not enough to know what it might be about we are sure our support team will give their best to check this on your end and help you, as well as we do hope that once this is sorted that you will reconsider your rating.

Thanks.

Best,
Edge

Author response

Hello,

We are constantly working on updating all our themes. We're aware new versions of plugins and assets are released daily and we try as much as we can to keep up.
At the moment we don’t have any ETA when this update will come out.

We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them by one one. We hope that update will be available soon.

But if you need an immediate update of any of the plugins, please submit a ticket on our support forum at https://edge.ticksy.com/ and one of our support agents will provide you a newest version.

Thank you

Edge

Author response

Hello,

As far as we can see, you haven't submitted a ticket to our support forum yet https://edge.ticksy.com/ so you didn't even consider asking for help on this matter. Our support team is ready to lend you a hand and we think it's unfair you rate our theme this bad, only because you can't find certain option or find it confusing.
Documentation serves for getting started with our theme and introducing new features, not for tutorial videos. If you need any help setting-up Xpo, we would appreciate you submit a ticket on the link above and give our team a chance to introduce you to our theme's features.
If you find our assistance helpful, we would appreciate you reconsider this under-average rating, as we think Xpo is way better than 2 stars.

All the best,
Edge

Author response

Hello,

We couldn't find any history of your tickets on our support forum https://edge.ticksy.com We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it not not easy to get used to. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.

Edge