3857 comments found.
Hi what’s the best way to install a font onto the theme?
Hello,
Theme Options > Typography > Upload custom font > and upload font. Then you’ll be able to choose it in the list of the available fonts http://prntscr.com/jkkxle
Regards
Hello, Please help me. I have renewed support, and I still cannot submit anything. It still says expired, but in my theme forest account it says its renewed. My payment went though… Thanks guys. Just need help with a few things.
Hello,
Thanks for using our theme.
Please go to Your account page on our site > ThemeForest Licenses area > click on Refresh http://prntscr.com/ls0zpz
Regards
Hello, I have done that several times. It does not do anything.
Hello,
We are working to fix this problem. Meanwhile you can remove the code there and add it again. Support should be renewed then.
Regards
Hello, I have done so. It now says supported, but will not allow me to create a new topic.
Hello,
Did you try to create the topic on this page https://www.8theme.com/forums/xstore-wordpress-support-forum/ ? If so, please contact us via form on this page https://themeforest.net/user/8theme and provide us with access to your account so we can check the problem more deeply. Thanks in advance.
Regards
I’m having this error after upgrading to the last version and WP5 Warning: trim() expects parameter 1 to be string, array given in /...../wp-content/themes/xstore/framework/theme-functions.php on line 711
Hello,
Go to Theme options and change any option (for example site width to 1180px), save options and then you can change option back. Let me know if warning disappears after that.
Regards
Hello! Thanks. Now it works.
Hello,
You are welcome!
Regards
Hello! It is safe to upgrade to latest Wordpress version? That “famous” 5 wth Gutenberg? Thank you!
Hello,
Yes, you can update WP to 5.0 but we would recommend you to use WPBakery page builder as the page editor because it’s more advanced than Gutenberg at this moment.
Regards
Hi, after updated to 5.x..Infinite Scroll overlap products. I had to change to ajax pagination. Do you have a solutions? thanks
Hello,
Make sure that masonry option is disabled if you use Infinite Scroll.
Regards
thanks a lot! it works! 
Hello,
You’re welcome!
Regards
Hello! I saw that we can add a custom tab. I would like research to be done on all the elements of a product. For example, I would like to add a custom tab and make sure that during the search, the product texts included in this custom tab are found. Is it possible? If not, Would you have a suggestion to achieve this?
Thanks a lot! Wish you a great day.
Hello,
You can maybe find a plugin that can provide this functionality. The theme has no such features implemented.
Regards
Do you have a suggestion of plugins? Thanks!
Hello,
We have not tested plugins with such functionality together with our theme so cannot provide you with a solid response about this, unfortunately.
Regards
No problem. We will let you know. We have 7 ou 8 liscences of Xstore (not with this username) so, we have to try. Thanks anyway. Great day!
Hello,
Thank you for using our theme. Feel free to ask if you have any other questions. Have a nice day.
Regards
Hello, can i know is possible for us to add login icon on mobile header. As current the login icon only display on desktop view. We are using the the “Variant Center” heading in the setting. Kindly advice. Thanks & Regards.
Hello,
Please contact us via form on this page https://themeforest.net/user/8theme and provide your site URL.
Regards
Hello, I interesting in your theme. Could I press buy button and it redirect easyly to external product page ? Each product to one page. Thanks
Hello,
Thank you for your interest in our theme! XStore supports all the default WooCommerce product types: simple, variable, external and grouped. Example of the external product you can check here – https://xstore.8theme.com/product/bae-top/
Regards
“Support has been truly fantastic, the theme itself is incredibly intuitive and easy to use. The documentation is very well done, and the community as a whole is active and helpful. As e-comm themes are concerned, XStore definitely is the #1 theme in my opinion. It is simply a great theme, and a great product!!”
5 star rating from tageldart for Customer Support.
Why on the sales page here in themeforest there is a banner about showcase but there isnt a link to see examples of websites built with the theme?
Hello,
Thanks for your interest in our theme.
Which exactly banner do you mean? Please check demos of XStore theme here – https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546
Feel free to ask if you have any other questions.
Regards
How can this text ( https://i.imgur.com/0aktC7C.png ) be modified? It appears when searching for a keyword that is not found and is written quite poorly.
Hello,
You can change this text via translation https://xstore.helpscoutdocs.com/article/30-base-theme-translation or rewrite no-products-found.php file (xstore/woocommerce/loop) via the child theme https://codex.wordpress.org/Child_Themes
Regards
You can change this text via translation https://xstore.helpscoutdocs.com/article/30-base-theme-translation or rewrite no-products-found.php file (xstore/woocommerce/loop) via the child theme https://codex.wordpress.org/Child_Themes
I’m not interested in downloading another plugin just to change the text or rewriting and recreating the file in my child theme. It is not a matter of my preference, but a matter of the broken way that it was written—though it may be grammatically correct, it seems like it was written with Google translate or by a non-native speaker.
I’ve also left a comment below with another issue I had.
Honestly this theme has had so many issues, from the default, unchangable copywriting, to code, that it’s getting ridiculous.
Hello,
1) You’ll be able to remove the plugin for the translation once you change the text to what you need. If you change the text directly in template files you’ll lose changes after update. To avoid this you need either copy files/functions that you want to change into child theme + edit them or use translation files to change the text. I think it will be easier for you to change the texts using transition files and instead of real translation you just place the necessary text into translation field. What text do you offer for the search page? What would you want to change?
2) If you want to change the copyrights just go to Appearance > Widgets and add the text widget with your copyrights into copyrights area. Before this don’t forget to disable footer demo content in Theme Options > Footer!
3) What other issues did you find? Could you, please, contact us on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ and we’ll guide you how to change the demo content that you get after theme installation.
Regards
1) What I’d think is more applicable/fitting to display on the product not found page for a search term:
NO PRODUCTS WERE FOUND
No items matched your search: [search term here]
Check your spelling or search again with less specific terms.
The “We invite you to get acquainted with an assortment of our shop. Surely you can find something for yourself!” is not useful at all and sounds extremely impersonal.
2) You have misunderstood the previous comment—I stated “copywriting,” not “copyrights,” meaning the COPY (or text) written in various areas of the theme that contain grammatical errors.
Hello,
I see. Ok, I’ll pass your suggestion to our developers. If you found any other misprints just let me know, we’ll fix them.
Regards
Hi again, you still have not fixed this problem. I’m aware that you can replace the 404 content in the theme options but that completely erases the 404 animation as well. Can you please at least change “Try using the search” (which is incredibly poor grammar) to “Try searching” in the core theme code?
Hello,
1) What is not fixed? We changed the “no products found” text after your request http://prntscr.com/q275he
2) If you want to have the animation use the special class largest, for example
<h2 class="largest">404</h2>
We’ll change text to “Try searching” in the next theme update.
Regards
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Sorry I didn’t mean the product search and didn’t realize that the previous comment thread was about a 404 keyword search and not the 404 page. There is no need to change anything from here.
What I meant is that on the 404 page, “Try using the search” should say “Try searching”.
Hello,
Version 6.2.3 includes this fix http://prntscr.com/q39rk4
Regards
SUPPORT FORUM
CONTACTS
THEME DOCUMENTATION
Follow our Telegram channel and be the first to find out all the latest news.
hi, may i know does your theme works with php 7.2 and wordpress 5.0.1? My current host will be making the switch with their autoupdate so i’m concern about compatibility before purchasing.
Hello,
Thanks for your interest in our theme.
XStore doesn’t have compatibility issues with HPH 7.2 and WP 5.0.1, but we would recommend you to use WPBakery page builder as the page editor because it’s more advanced than Gutenberg at this moment.
If you will face any problems we are always ready to help via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ or via online chat.
Feel free to ask if you have any other questions.
Regards
Many of the WooCommerce checkout page hooks are broken…
I’m adding a code snippet to functions.php in child theme similar to this (obviously, I’m inserting the actual hook name in the [hook name] area):
add_action('[hook name]', 'hello_world' );
function hello_world() {
echo "Adding text to the hook area ISN'T WORKING..";
}
“woocommerce_review_order_before_cart_contents” runs the function twice (I am doing an echo of text and the same filter/function works on other themes.
The hooks inside the “your order” table, meaning: “woocommerce_review_order_after_cart_contents”, “woocommerce_review_order_before_shipping”, “woocommerce_review_order_before_order_total”, “woocommerce_review_order_after_order_total”
literally ALL output the text in the SAME PLACE as the before cart contents hook and output it twice as well..
Which must mean that you guys aren’t replacing the hooks in the theme correctly for the “Your Order” section, therefore not allowing for customization of that area with hooks (I have tested the same functions with 2019 WP theme which they work on).
Another thing is that “have a promotion code?” (the text in cart) is not idiomatically correct—it should be “have a promotional code?”
Hello,
1) Neither woocommerce_review_order_before_cart_contents hook nor review-order.php file are rewrote in our files. If you added the code but it does not work then maybe you used the wrong hook. Could you contact us on the support forum and describe in more details what and where you want to add? We’ll point you in the right direction.
2) We’ll fix the misprint for the promo code in next theme update. Meanwhile, you can also use translation files to change it on your site.
Regards
No, I have tested the same hooks with the default WP theme on the same site and they function correctly.
Hello,
I can’t find out why it does not work with our theme is I don’t see your code and don’t know in more details things that you want to implement. Please, contact us on support forum or author contact form, explain in more details what exactly you want to add and where (maybe provide screenshots) and provide temporary Dashboard and FTP access to your site to help you with this problem.
Regards
A function like this:
add_action( 'woocommerce_review_order_before_shipping', 'processing_text' );
function processing_text() {
echo "<div>Hello there this is a test.</div>";
}
The code works 100% fine if I change the hook to something like woocommerce_review_order_before_payment or woocommerce_checkout_before_order_review.
I don’t want to give login/FTP details yet because support tends to experiment a lot, which is unacceptable at the moment given the real time traffic. Please run the snippet on a test/sandbox site; I’m sure you’ll be able to replicate the issue.
The issue was actually because the HTML needed to be within tr (with colspan=”2” attribute) and td tags since it’s in a table for the hooks mentioned in my original comment—so no issue with your theme
Hello,
I’m glad to hear that you sorted out.
Regards
Hi,
On the main navigation menu bar there is a cart Icon which will show a dropdown on hover.
On the drop down there are some info. I am trying to translate this words to greek but no luck. Where are this comming from? The theme or some plugin? I managed to translate other parts of the theme but not this one.
Hello,
Go to Theme Options > Header > Header layout > change the Mini cart content. If you use WPML this text should be also available in the String translator.
Regards
pre quiestinon. is quickview avalaile on mobile?
Hello,
Thanks for your interest in our theme!
Yes, it is available.
Feel free to ask if you have any other questions.
Regards
Hi,
How i can add colors with products like you did on your website. Plz check this screenshot. http://prntscr.com/lwp6xz
Thank You
Hello,
Please watch this video – https://youtu.be/XO-PDvhPypc If you need any help, please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and our team will gladly assist you.
Regards
Errmmm, how comes on Themeforest it still says “latest download v5.1.2”, when v5.1.3 has been available for some time via WordPress admin updates. Some of us prefer to manually update for various reasons, so would greatly appreciate it if you could kindly provide v5.1.3 soon, please?
I speak for the tribe.
Thanks (in advance)
Hello,
Thanks for the comment. We will release a new theme version soon, and it will be available on ThemeForest. To get the archive of 5.1.3 version, please contact us via form on this page https://themeforest.net/user/8theme or support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Regards
Contact page Google maps error: This page can’t load Google Maps correctly
Hello,
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your site URL.
Regards
