How to get support for the XStore WooCommerce Theme
What do you need before submitting a support request?
1) Check our documentation
for the answer to your question:
- Online documentation
- Video tutorials
2) Make sure you are running the latest version of XStore theme
, XStore core plugin
and the latest version of WordPress.
Follow the documentation to update theme
3) Check if you flushed the caches and CDN
if you faced issues after theme update
4) Disable any additional third-party party plugins
that do not come bundled with our theme to see if it fixes the issue.
If you cannot find the answer to your question contact us using one of the ways listed below:
Our support experts will be able to help in short terms and provide helpful solutions. Remember that we are opened to customers’ requests and we always do our best to find the best way to assist our clients.
Follow the links below to create an account and submit a topic. Provide as much detail about the issue/question as possible, even if necessary, the screenshots for better understanding. Also include a link to your site, temporary Dashboard access if possible.
->Click here to register forum account
->Click here to log in into forum account
You have a contact form at the right bottom section (you must be logged into your TF account to send us a message).
Choose the necessary department, fill out the required fields and submit the request. This way is preferred for the pre-sale question and is not such handy for the post-sale technical questions.
Do you have a feature request?
If you have feature requests or recommendations about new version design please post it HERE. The other uses will be able to vote and comment to get it in next theme updates.