Reviews for XStore | Responsive Multi-Purpose WooCommerce WordPress Theme

667 Reviews

for Customer Support

I have had the XStore theme for about 18 mos and have yet to be disappointed. I am not a technical person but as a small business person manage both my business and website. The support provided for the XStore theme has been nothing short of fantastic. They do a great job of helping a non-technical person understand how to make changes as well as keeping the website up and running even during major theme upgrades. Quality of the theme is also excellent and has allowed us to develop a very successful E-Commerce website. It is clean with a thoughtful design and easy to work with. Overall great product. Thanks!

8theme

Author response

Thank you for your feedback! Doing our best to leave you satisfied with our product!

Regards

for Other

High quality of product, services and support!
Highly recommend!

8theme

Author response

We are grateful to you for your kind words! All the best for you!

Regards

for Customer Support

very good customer support.

8theme

Author response

Many thanks for choosing our theme!

Regards

for Customer Support

Customer support is really slow and Olga is really quite unpleasant to deal with. Shame.

8theme

Author response

Hello,

We are very upset to get such rating from you. Take my apologies that you feel this way because of any of my answer. I'll do my best to answer all your questions and help with issues if they are related to our theme.

I see that you contacted our support of support forum where the reply time may vary from time to time but it is up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. All the answers that I checked were during this period and I don't see topics without answers.

Could you, please, explain when did you get the wrong answer or when the delay in answering was longer than declarated time? I'll do my best to avoid such situations in future because satisfaction of our clients are very important for our team!

Do you know that if you need an immediate answer you can use our support chat?

Regards

for Customer Support

Really nice support! Always on point!

8theme

Author response

Thank you very much for the review!

Regards

for Customer Support

Was able to pont out my issue almost right away and for the simplicity of use

8theme

Author response

Thank you so much for leaving your feedback here! Much appreciated!

Regards

for Feature Availability

Very solid theme, fast support, and fast loading

8theme

Author response

Many thanks for your review!

Regards

for Customizability

Very good template, many possibilities. Very fast help. I recommend it to everyone

8theme

Author response

Thank you so much! Glad you are satisfied with our theme.

Regards

for Customer Support

Great support, they resolved my issue very fast! I am grateful

8theme

Author response

Thank you for your time and for your review. Doing our best!

Regards

for Customer Support

Great Support
Thank you so much :)

8theme

Author response

Thank very much for being our customer!

Regards

for Customer Support

Hung was super quick and helpful in fixing an issue that I had.

8theme

Author response

Thanks for your review! Appreciate it!

Regards

for Feature Availability

the template is very slow, very complicated to change things around, 6 months and still not able to make it work properly, i had a contract with go daddy and this template never worked, after a lot of fight i bought the bluehost service and now it works but very slow, cannot change a lot of things in the template. very complicate.

8theme

Author response

Hello,

Take our apologies if you faced any issues related to our theme. I've been checking our records and it looks like you don't have any support requests on our forum.

Can you please tell me more about things that you can't change and submit the topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ or contact us via support chat? We'll do our best to help you!

As a rule, not just a theme is the reason of the slow site, you can check our demos and their speed. Anyway if you are sure that our theme is the main reason of your slow site you can submit the refund request https://themeforest.net/refund_requests/new

We are waiting for your reply and your decision.

Regards

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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