84 comments found.
How do I enabled the WPML feature on the Yena theme if my current setup doesn’t have the WPML enabled? Is it from theme options? Do I need to install any additional WPML plugins? and does the WPML works with any other country languages other than US?
Hi @khoavo,
WPML is a multiple language plugin ( https://wpml.org/ ) and Yena is compatible with this plugin, you just setup the WPML and use.
Best Regards, LA Team.
Is there a Free WPML similar plugin you can recommend that is fully compatible with Yena? I just tried Polylang and it didn’t work out so well, it changed the layout of my site.
Hi there,
As far I know, WPML doesn’t have a free version. And for Polylang problem – please open a new ticket on https://support.la-studioweb.com and give me more information. I will check it for you.
Best Regards, LA Team.
PRIVATE TICKET #3524531 – Thanks
Yes, I’ve got your ticket.
I just replied with a new question on the same ticket. Thanks.
New Ticket #3359991 – Thank you.
Hi khoavo
Now, we in holiday. We’ll check your ticket and reply to you by 4 May.
Best Regards, LA Theme
What holiday? It’s May 1, there is no holiday. You mean on vacation?
Hi khoavo,
We’ll back to work by 4 May. We’ll check your ticket and reply to you soon!
Best Regards, LA Team
It’s now May 5, no response yet.
Elementor v3.12.0 has substantial updates. Okay to update Elementor with the latest Yena theme without issues? Let me know before I proceed. Thanks.
Hi there,
With latest version of Yena, you can use Elementor v3.12.
Hope this clear.
Best Regards, LA Team.
Hi there, I just submitted a new Ticket #3350803. Thanks.
Hi Khoa,
I answered your question on the ticket page, please check it out.
Thank you.
Yup, got it, all good for now. Thanks for the quick response!
You’re Welcome
Hi, new Ticket #3242543
Thanks!
Hi there,
We’ll check your ticket and reply to you very soon. Sorry for delay.
Best Regards, LA Team
Soon please. Thanks.
Hi there,
Sorry for the delay. We’ll check your ticket and reply to you in today.
Thank you so much!
Didn’t receive a reply yesterday. Thanks.
Hi there,
Please check my answer on ticket page.
Thank you.
Yup, just reviewed it and your customer support is excellent as always. All good for now. Thanks for your help.
You’re Welcome
Sorry, I just replied to the same ticket with a new issue. Please review when you get a chance. Thanks.
Yes for Sure! Our Support Team will check and reply to you very soon
Thank you, hopefully soon 
Hi there,
Please check your ticket. We just replied to you
Thank you so much!
Yes, I just reviewed it, Amazing customer support thus far. I did reply with some follow up questions. Thanks!
Yes for sure! We’ll check and reply to you very soon!
Hey, sorry, just sent you a new set of follow up questions on the same ticket. Please review and respond when you get a chance. Thanks.
Thank you, We’ll check it and reply to you soon!
Thanks, hopefully soon.
You’re Welcome
Hey, think you can get someone to review and respond to my ticket today? I’m trying to have some issues resolve so I can finish my project. Thanks.
Hi Khoa,
Let me check it for you.
Thank you.
Thank you, I would appreciate that.
You’re Welcome
Hey buddy, I sent some new follow up questions and couple lingering issues left the needs to be fixed. Please review and get back to me. Thanks.
Hi khoa vo,
We’ll check your ticket ad reply to you soon!
Thank you so much!
It’s been 5 days since my last ticket follow up questions. Thanks.
Hi khoa vo,
Sorry for late response. Our Support Team will check it and reply to you soon!
Best Regards, LA Team
Just checking to make sure Yena is fully compatible with the new Elementor v3.11.0 before I do the update. Let me know. Thanks.
PRIVATE TICKET #3215569
Urgent, please review and assist. Much appreciate it.
Hi there,
Thank you for purchasing the theme. Now we are on Tet Holiday, support will be delayed more than 2 days, sorry for the inconvenience, we will check and reply to you very soon Best Regards, LA Team
Still waiting for a reply on the ticket. Thanks.
Hi khoavo.
We’ll check your ticket and reply to you very soon
Best Regards, LA Team
Awaiting your response to my ticket reply. Thanks.
Hey, if I purchase an additional license of Yena from Envato Elements (via subscription), am I able to receive continuing Support on this theme if needed?
Hi khoavo
Envato Elements do not provide support services. We recommend you should buy the theme on ThemeForest for get fully support services from us
Thank you, Best Regards, LA Team
But when I buy a Yena license from Envato Elements, it does cover the additional domain that I’ll be using it for, but just no support included, correct? And course I’ll extend the support license on Themeforest to continue using your support portal.
Hi khoavo
We have decided to hide the entire theme on Envato Elements since this month, so we recommend purchasing the theme on ThemeForest
Best Regards LA Team
You might want to double check with them because I saw Yena theme on Envato Elements last night.
Hi khoavo,
It’s no longer on it now
Thank you
New Ticket #3181064
Thanks!
Hi Khoa,
Please check my answer on ticket page.
Thanks & Regards, LA Team.
Thank you, much appreciate it.
Hi, the Yena theme is not part of the Cyber Week Sale on Envato?
Hi khoavo
Yes, Yena theme is not part of the Cyber Week Sale on Envato. You can choose another theme. We recommend you buy :
https://themeforest.net/item/zumma-multipurpose-woocommerce-theme/39075599Have 29+ demos and modern design
Best Regards, LA Team
Hi, can you respond to my new follow up question on Ticket ##3161075 when you get a chance? Thanks.
Hi Khoa,
Please check my response on the ticket page.
Best Regards, LA Team.
Thanks mate!
Hi, Ticket #3156633. Please review and respond. Thanks.
Dear Khoavo,
Sorry for late response, we’ll check your ticket and reply to you very soon
Best Regards, LA Team
Got it. Thanks for the quick response.
You’re Welcome !
New Ticket ##3161075 created today. Please review. Thanks.
Hi khoavo
We’ll check your ticket and reply to you in Monday next week. Thank you so much!
Best Regards, LA Team
Still waiting, hopefully soon?
Hi Khoa,
I did it for you, please check the video on ticket page.
Best Regards, LA Team.
Thank you for the consistent excellent customer support. I’ve replied with some follow up questions.
See screenshot: https://prnt.sc/-usqY4PdYS24
Will you be providing a theme update soon for this? Thanks.
Hi there,
The next version of the theme will be released this weekend.
Best Regards, LA Team.
is it possible to change from Google fonts to local fonts in Yena theme?
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com . Our Support Team will help you check it
Best Regards, LA Team
Is the Yena theme fully compatible with Elementor 3.7.0? Let me know before I do the update. Also, please review my follow up questions from Ticket #3063136
Hi there,
We’ll follow your ticket and reply to you very soon!
Best Regards, LA Team
Thanks. Waiting…
Is the latest Yena version fully compatible with PHP 8.0?
Hi @Khoa
The theme is fully compatible with PHP 8.0.
Hope this help you.
Best Regards, LA Team.
TICKET #3063136
Hi there,
Thank you for purchasing our theme. We’ll check your ticket and reply to you very soon!
Best Regards, LA Team
Waiting…
Hi there,
I am sorry for this inconvenience, let me check it and let you know soon.
Best Regards, LA Team.
It’s been 7 days since the ticket was created. Thanks.
Hi Khoa,
Please check my response on ticket page.
Thanks & Regards, LA Team.
All good now. Thanks.
You’re Welcome
Is there any update coming because Woocommerce and Elementor are already ahead ? .. and your support center does not seems to work here https://wpelite.ticksy.com/submit/
Hi there,
Please check it again. It’s working well.
https://wpelite.ticksy.com/Best Regards, LA Team
thank you.. yes it works as soon as I turn my FF plugin for privacy off.. that is why it didn’t worked.. have to turn off add-blocker as well. So Is there any update coming, I do have a problem with last Woo version, the product_per_page number is working only on the Shop page.. not on product categories where it’s stuck to 10 product maximum per page.. did you noticed it ? Do I have to buy the theme again in order to get support even if I purchased it through envato elements ealier ?
Hi there,
You should buy the theme on ThemeForest for get fully Support Services from us. Because Envato Elements do not provide Support Services.
Thank you so much!
I bought the theme and I open tickets, now i am waiting more than 6 days, and no anwser.. is there any problem on your support services ?
Hi there,
Firstly, Thank you for purchasing our theme. Sorry for the late response, last few days, our support system has crashed. Now, We’ll check your ticket and reply to you very soon. Sorry for the inconvenience
Best Regards, LA Team
thank you very much, I ‘ll be delighted to have this bugs fixed ! 
Best Regards
You’re Welcome
Thank you for your excellent support.. you did GOOD !!
Thank you so much! If you love our service, please rate 5 stars for us.
I did so now you have 11 reviews
Thank you so much!
Hey, for this stylish theme and excellent customer support, I just purchased a 2nd Yena license from you. When you get a chance, could you please respond to my follow up question from Ticket ##2953282? Thank you.
Hi @khoavo,
Thank you for trusting our services. I replied your ticket, please check it out.
Best Regards, LA Team.
Thanks for the quick response. The CSS you provided almost fixed it but not quite. I’ve replied.
TICKET #2971489 – Sent you some follow up questions. Thanks.
Yes @Khoa,
Let me check it and answer you on the ticket.
Best Regards, LA Team.
Thanks, will be waiting for your reply to my ticket.
Just following up on my ticket # 2971489 Let me know. Thanks.
Hey, can you respond to my follow up questions from Ticket #2971489 please? It’s been over a week. Let me know. Thanks.
Hi @khoavo,
I replied to your ticket, please check it out.
Thank you.
Your Ticksy support site is down: https://prnt.sc/nf9IlzqJ-O1s
Hi @khoavo,
The support system has been restored and working again, please check it out.
Thank you.
TICKET #3002108 – Hey I’ve updated Yena to v1.1.7 and the Cart Widget is oddly displaying at the bottom of the pages. I need this fix ASAP please. Let me know. Thanks.
Hi Khoa,
The version 1.1.7.2 of the theme has been released, please check it out.
Thank you.
Amazing customer support! I figured it was a site bug. Thanks for the quick fix. I appreciate that.
Hi, i use simple currency switcher now for actual theme. I looking for some compatible with planned implement multilingualpress. It is ok with this theme?
Thanks for your reply
Hi there,
Firstly thank you for interested our theme and for your question – Yes, the theme is compatible with multilingualpress plugins.
Hope this help you.
Best Regards, LA Team.
