47 comments found.
The theme have few issues
1.> Preloader is moving but home page is not loading. 2.> I am not able to disable the preloaded from theme options in admin. 3.> There is no space to enter purchase code in admin side. 4.> The rev slider version is outdated & also there is no key for the same. 5.> There is no child theme in package.
Support Ticket : #3455287
The theme is purchased from other account.
Hi, you will get reply soon.
Hi i have bought this theme and install on this website http://medspaegypt.com but theme is not working can you please check and let me know why it’s not working..
Hi, please send us a support ticket. Our team will help you. Thanks.
Hi i have bought this theme and install on this website http://sheemza.com/ but theme is not working can you please check and let me know why its not working
Hi, please send us a support ticket. Our team will hlep you. Thanks.
how to send plz share the link for support ticket
Hi. I can’t update the topic. I can’t even make changes to the website. What is going on? ...Update failed: Update package not available.
Please send us a support ticket. Our team will help you.
Cannot graze for support. My support is over. Does that mean should I buy support again to fix your bug?
Hi, You can send support ticket without purchase support. Please select “any html item” tab.
OK. Thank you
Thanks for help. The seller was helpful. Great approach. I recommend.
Hi, I sent a message about support, I need urgent help. PRIVATE TICKET # 2610997
You will get the reply from our team.
This theme doesn’t work right out of the box and the author refuses to cooperate. He requests private messaging and then wants your admin login.
Avoid this theme and author! He has ignored my request for refund for 8 days and is playing games now.
Hi, Please give the ticket ID.
Installed the theme, import the demodata, and it won’t pass the preloading. Everything I do it won’t work, made a ticket,but hopefully they respond.
Please send us a support ticket. Our team will help you.
PRIVATE TICKET #2410207
You will get the reply.
Dont bother. Support has ended but not been updated so now we have a theme for the bin. If you make a theme have the decency to update.
Hi, Please select “any item” tab and send the ticket.
Hello, Here is some pre-order questions : • It is a one page, but could I create differents pages with it ? • Are the pictures inclued in theme and open for utilisation ? • Until which php you site is workable ? Thank you for answer, Best regards, Max
Hi, 1. Yes, you can use it as one page or multipage. 2. We can give you the image sources. Most of the images from free site. 3. You can use the theme with latest php version.
also having the same problem here. Theme has a preloader and nothing else works; checked it several times. Ticket no. #2226888
You will get the reply soon.
Theme after install (checked twice) has a preloader loop and nothing else works, need support to fix it not sure what is causing it but I feel like the theme should share the fix here with buyers. #2193520
You will get the reply soon.
I have the same problem as the above user. After importing demo, I can only see the header and loading icon on homepage. I also cannot see changes made in Theme options. I’ve submitted a support ticket. Ticket # 2150842
Hi, You will get the reply.
the site is only on pre loading. https://delphino.me/tonyasite
Please send us a support ticket, we will check the issue.
2048916
This theme support woocommerce now?
Hi, No, but we have plan to implement it.
hi i have the same problem
Hi, where I can modify contact form messages on site and after message submit in email to enter translation? I mean: “Email Sent Successfully. Thank you, your message has been submitted to us.” and “Contact Us Message from”, etc.
Thank you in advance.
why i cant find this
Hi, Please send us a support ticket, we will help you.
I have problem updating the theme, so i purchased 6 months of support, but i keep getting errors trying to add a support-ticket.
Hi, Please select “any item” and send the ticket. Give the ticket ID here.
oke #2001763
Hi, how support works? Now i waiting 6 days fot answer. Ticket number: #1809621 Thx.
You will get the reply. Sorry for the late .
Im still waiting for support. I thinking about write complaint.
Still nothing.
im still waiting for reply.
Please send us a support ticket, we will help you.
2 day ago i wrote new ticket (number #1840426) Still nobody helps me.
You will get the reply soon.
Hi. Is there any way to add captcha or any other anti-spam protection to the contact form in this theme?
Please send us a support ticket, we will help you.
The author website is down and so is the demo. Is this still supported? I like the theme and interested.
Hi, We have updated the demo url. Please check now http://world1.commonsupport.com/ygrittespa/
OK great so support and updates is also still active?
Yes, its available.
i bought it yesterday, but can not import the demo data, very very long time, hanged there many times, could you help?
Hi, Please send details via our support center. We will help you.