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i am trying to change fonts following your description in youthy_documenatin pages 11-12 but no success. do you have any idea except from changing html link and css manually?
Hi there, I’m not quite sure what you are trying to achieve please can you add more information to a ticket on https://meanthemes.ticksy.com/ please
the first thing was to post you a ticket, but your system does not recognize the Purchase Code that envato gave me and here you can see that i have purchased, and supported tags for your theme… so i decided to ask you here
Ok, we don’t support on the comments though as it gets too difficult especially when we may need logins etc. Can you send a message via our profile page… https://themeforest.net/user/meanthemes and also add your purchase code in there so we can see what is going on with the support system.
Pre-sales question – will you be including a Gallery anytime soon?
There are plenty of gallery plugins out there for that kind of thing. Did you have anything specific in mind?
Hi i am intersted in this Youth, and i wanted to use it for Student services agency, and i have to change the main logo to mine. Is this doable?
Hi there yes you can add your own logo via the theme customizer:)
Thanks, also do you instal the theme, once is done i can finish it off i think?
No we don’t install the theme but we do provide extensive documentation and there are setup and installation videos as part of that.
I am have a question about the “logo” part.
I uploaded many sponsor logos but it displays only 5 logos and without an arrow sign backward & forward like it is in your display theme.
How can I do it?
Hi there, I’m assuming you have more than 5 logos? If so, go to Appearance > Widgets > MT Homepage: logos and make sure that “Show this number of logos:” is set to more than 5.
If that doesn’t work please submit a support ticket to https://meanthemes.ticksy.com/ so we can help further
Is this theme compatible with slider revolution and visual composer?
Slider Revolution and Visual Composer are not bundled with the theme. However, you can use the standalone versions of the plugins. The plugin support team should be able to guide you on how to integrate the stand alone plugins in the theme. Thanks
After I updated Wordpress my site does not open.
Only the below error message is seen.
What should I do? I dont have a website back up… but I can access the wordpress files of the site with ftp.
Fatal error: Cannot redeclare the_post_thumbnail_caption() (previously declared in /home/istanbulparentingclass.com/httpdocs/wp-includes/post-thumbnail-template.php:244) in /home/istanbulparentingclass.com/httpdocs/wp-content/themes/youthy/framework/default.php on line 180
Please refer to this article for the issue—> https://meanthemes.ticksy.com/article/8162/
This issue has been there post WordPress 4.6 and has been updated in our article section. If your host provider has a backup than you can roll back to WP 4.5 and than follow the above article.
MeanThemes Support Team
I’ve raised a ticket for the latest theme files… can you send them with email?
Thanks. Replied back to you in the ticket
By the way why the latest files arent in the envato market? The Youth is seen updated in 15 Sep 2016. Shoul I pay 43 dollars in each 6 months to get support for this theme?
Do I have to pay money to get support everytime the wordpress is updated?
Thanks. Replied back to you in the ticket. On the theme support, pricing is managed by Envato and we don’t have any say on it. Ideally, you should have extended the support before it expires.
but it does not work… because in envato market I see that theme is updated in 15 sep 2016.
I think you dont have an update for Wordpress 4.7+
I have replied back to you on the support ticket. Let me know there in case you are facing any issues with the details of the issues. Thanks
Hello, after upgrading to the new version of Wordpress, here is the error:
Fatal error: Can not redeclare the_post_thumbnail_caption () (previously declared in /web/htdocs/www.centroaida.it/home/wp-includes/post-thumbnail-template.php:244) in /web/htdocs/www.centroaida.it /home/wp-content/themes/youthy/framework/default.php on line 180
Please check the below article related to the issue.
I have to cover all of the header with an image, with nothing white. How can I do?
Site is www.centroaida.com where there’s white space.
Hi. For any support, request you to kindly create a ticket on our support portal meanthemes.ticksy.com
How do I change the number of slides on the home page? From 3 to 10? www.centroaida.it
Support request can only be handled through our support portal meanthemes.ticksy.com. Kindly create a ticket and we can have a look
Very interested in purchasing this theme but just want to confirm this theme has the option of adding a search function in the search bar? Thanks!
Thanks for the Pre-sales query. I believe you are referring to the WordPress search functionality. We have the search widget which can be added in the various widget areas. Please check the below screenshot and the search result
Let me know if you have further queries.
Where are the files for the latest version of the Youthy Theme? I ran into that same issue as some of the users above with the function re-declaration fatal error. I am on WP 4.7.4. I’ve updated my Mean Theme tools. I renamed the function under the theme directory to get past the issue. I need to update the theme with the latest Youthy Theme files that I assume renames this function and refactors (changing the name everywhere it is used). Thanks!
Thanks. I have responded back to your ticket.
Hi, I installed the theme here: http://hospitalityruitmentfirst.co.uk/ but in the documentation it is not explained how to install wocommerce, infact it is missing on the website. How can I do in order to have it as in the demo site?
Hi..The theme is Woocommerce supported. You can use the standard woocommerce plugin and activate the wooCommerce. The theme has Shop and other wooCommerce templates. If you need any specific support, please create a support ticket at meanthemes.com/support.
Hi, I sent a ticket https://meanthemes.ticksy.com/ticket/1493158
Dear Sirs, whe I add a product in the cart (http://hospitalityruitmentfirst.co.uk/?page_id=4)
I have the following error: Warning:
A non-numeric value encountered in /homepages/17/d594042605/htdocs/demo/wp-content/plugins/woocommerce/includes/class-wc-cart.php on line 1098
How can I fix it?
I updated the woocommerce and this is what happens:
If I am logged in the wordpress back-end and I go to website, if I click on the Cart it works.
If I am not logged in the wordpress back-end it shows an error (Page not found)
Can you check please?
Hi, I need to translate the More Button in the services block, how can I do?
Hi Mirko. Please refer the below article for translation
HI, how can I put the map in the contact page?
Go to your admin panel -> Appearance -> Customize -> Contact Page Settings -> add “Map
API” , Enter Map Latitude and Longitude with comma( , ) separator ,and “Map pin”.
After all changes click on “Publish” button.
Please create a support ticket in case you need further information.
Hi on this page: http://www.londontopexperience.com/service/alloggi/
I see the services in all the different languages. I need to see only the translated serices (like in the home page: http://www.londontopexperience.com/). How can I do?
Hi, can you help me?
We have our support system. Please create a ticket at meanthemes.ticksy.com.
Cool job! Nicely done!
Ive sent several messages and not got a reply from you on my two tickets which was sent over a week ago ,
How do i get the Header Background Image to be responsive as currently its not, its more to the right hand side in mobile view rather then centre.
This is my 3rd tickets as the others have gone unanswered for over two weeks. I hope that you could now answer my question so that my website can final be completed.
What on earth is happening with this support system? I have paid or six months support and in that time you have not assisted me once. For the last three weeks I have repeatedly raised tickets and sent through messages and nobody has replied. Such a simple thing which nobody can be bothered to respond to. I have also noticed my six months support which I had to pay extra for is also due to expire soon. I would not advise anybody to purchase the theme or their so called support because the honest truth is you are on your own. I will be requesting to be fully reimbursed for the support I have paid for but have not received. DO NOT BUY THIS THEME OR SUPPORT SYSTEM EVERYTHING IS A COMPLETE SHAMBLES.
I want a refund on this theme as the support isn’t any there at all, you should be doing
Contact the author
This author will respond to buyers’ questions and provides limited support through their own support system.
Item support includes:
Availability of the author to answer questions
Answering technical questions about item’s features
Assistance with reported bugs and issues
Help with included 3rd party assets
However, item support does not include:
yet you have not proved any I have sent several support tickets yet not one has been answered.
The disappointment with the support goes without saying your not there which is a shame.
Item support is promised but not provided
If an author advertises their item as including item support, you have a current support entitlement, and you are not provided that support in accordance with the item support policy the author should provide you with a refund.
you are not keeping to the terms set by theme forest, therefore, I’m entitled to a refund
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