67 comments found.
Hi, I just bought this ZAD theme and nothing works for me! I can’t install the demos and it doesn’t bring me the plugins it says it does!
Hi Leon, We didn’t update this item from a while and unfortunately I don’t do regular support for this item at the current time and of course this has been written in out Item description. However if things doesn’t work fro you, you can simply ask for a refund request from the following link https://themeforest.net/refund_requests/new
Hi, kindly assist to check why there’s a lot of space on top of my logo – https://stoneworldmining.com/
Hello, Please add the following CSS to your theme options > Custom CSS
header #kp-logo > a { margin-top: -20px!important; }
Thank you, it works. Try to respond to comments earlier, it helps the ecosystem.
Sure apataconcepts 
Hi, I have older version of theme installed 1.0.7 How can i update to 2.0 ?
Please open a ticket at https://katon.ticksy.com/ send us your Website FTP Credentials and Login information. Our support team will be happy helping you to figure it out
Thanks for your reply, my support is expired.
Please contact us through our profile page contact form.
We own version 1.05. Do we need to purchase version 2.0 or is it a free upgrade?
Hi MarVistaBiz, Version 2.0 is a free upgrade. Just download from your Themeforest Account Download Section and update your current theme to latest version. Good Luck
The Visual Composer plugin only works when I DISABLE Zad Core. Othrewise the visual composer just spins forever. What can I do??? Please help! Thank you in advance.
Hi brandchemist, Thank you for your question. What version of Zad Theme and Visual composer do you install right now?
Hi there! It ’s great you’ve got v2! How can I install ZAD v2 on my site and keep all my custom settings and data?
Hi Alex Fecit, Thank you for your question
Please follow the following steps https://katon.ticksy.com/article/2762/
Thank you for your answer! I have just another one question: can I put a gradient to the Content Background Color? And how can I do this?
Ohh, after update to v2 many things are not working: portfolio carousel, portfolio masonry grid, hover color not working with masonry… what I should do to fix it all?
Would you open a ticket at our Help Center , send us your website information so we can check this together and try to figure it out.
Unfortunately my support has expired… I can’t open a new ticket
would you send me an email from my profile page
Sure, Katon
Hello team! We are using your theme and we got a new question. Es posible to delete the sticky header in a single page. We manage to delete the header but not the sticky one. We want it in order to create a landing page and we don´t need the sticky header. Could you help? regards!
Hello Muerevacio, Thank you for your question. Unfortunately it’s not possible to disable sticky header from page setting right now. you can do that through global theme option setting.However you can work around with CSS by (display:none) header.sticky-ready in that page
Done! works perfect! regards!
Hi there!
I am having problems upgrading the theme to v2
I followed the instructions from your post here https://katon.ticksy.com/article/2762/
But now am getting the following error
Parse error: syntax error, unexpected ‘Zad_Recent_Posts_Extra_init’ (T_STRING) in /var/sites/t/thesoberadvantage.com/public_html/wp-content/themes/zad/framework/custom-widgets/recent-posts-extra-widget.php on line 1
Could you please advise?
Best wishes
Joe
However the above doesn’t really matter as it seems the update hasn’t addressed the issue of text boxes in visual composer not opening.
When I try and open the text box I just get a constant loading symbol – when I deactivated Zad Core the problem goes away. Could you explain what the conflict is and how to fix it.
I have setup a test website and installed the theme and required plugins and still get the same problem on a completely fresh setup using WP 4.8.1
Best wishes
Joe
Hi Joe.. Thank you for bringing this to our attention. I’ve resoved this issue and now we are uploading version 2.1 Once it is available please upgared your theme , zad core plugin and feedback.
Getting this error when after updating Zad Core through FTP
Parse error: syntax error, unexpected ’?>’, expecting ‘)’ in /var/sites/t/thesoberadvantage.com/public_html/wp-content/plugins/zad-core/custom-post-types/portfolio_init.php on line 1
Seem to have gotten around that but now all the text and row styling has disappeared from the front end https://thesoberadvantage.com/sober-coaching/ for example
Hi Joe , would you open a ticket at our Help Center and provide us with access information of your site so we can take a closer look
Email sent but please try to remove your eamil address from last message to avoid spams !!
There seems to be a problem with zad-core interfering with Yoast SEO when generating the meta description, specifically injecting javascript code in the header before jQuery is being included, which results in two “ReferenceError: jQuery is not defined” in the console.
Hi Moonthewhite, I will check that and feedback. I also appreciate if you open a new ticket at our Help center , send us your website information so we can work on this together and try to figure it out
Hi, I have a syntax problem with a website published on a server with php 7.0.18-0ubuntu0.16.04.1 version : Parse error: syntax error, unexpected ’?>’, expecting ‘)’ in /home/samasm.com/public/wp-content/plugins/zad-core/custom-post-types/portfolio_init.php on line 1
How can I fix this error?
Hi polxxx, Thank you for your question. would you send me an email through my profile page with you site login information so we can check this together and try to figure it out
Excuse me Katon, two days ago I have send you a message from your profile page, did you received it?
Hi Polxxx , Really sorry for the late of reply as I usual check our Help Center for support requests. I will do my best to solve this and reply to you immediately
Hi kindly check ticket #1244762. Thanks
Sure CebuWeb we replied this ticket. please check.
Hi there,
In your documentation, its says that Visual Composer has both front and backend editors (http://www.katonpress.net/documentation/zad/page-builder/) my setup is missing the frontend editor button in the page builder – I spoke to WP Bakery and after testing plugin conflicts it seems the Zad Core Plugin has disabled the functionality of this button.
I was wondering why you have turned it off? And if I want this functionality how do I enable it?
Thank you for your time and work on an otherwise incredible theme!
Best wishes
Joe
Hi Joe,
The Visual Composer frontend button has been intentionally disabled to avoid any JS conflict with our shortcode scripts. If it’s important to you and you like to activate the frontend visual composer button, You can activate it by modifying the following code :
please open zad-core plugin, Go to extend_vc/init.php file and remove the following line (Line 07)
vc_disable_frontend();
Theme acts kinda weird. I’m inheriting it from the previous developer, and when you log in and view a page from the edit screen, you’re logged out (no theme edit bar above content), and the preview button doesn’t open a new window. So workflow is inconvenient…is this a VC problem, the theme or the customization?
Hi ericinLA, would you open a ticket at our Help Center and providing us with your site login information, so we can check this together and feedback.
Hi, we have this template in an existing website but we wanted to use it in a second website, tried installing it locally using xammp, however the images in the product page when click will not popup instead it will open the image in another tab, and one more thing there is now way we can add image in the single product page header. Is this possible to apply? We will soon buy another license for this template once this is sorted out
Hi jayaiz, Please open a ticket at our Help Center using your existing license and our support will be happy helping you to achieve that.
Hi, there, I just installed the theme at my host and am having problems by activating Zad Core Plugin. The installation runs ok, but at the activation I always get the following message: Parse error: syntax error, unexpected T_FUNCTION in /home/storage/4/16/02/biancamarotta1/public_html/biancamarotta/retrofit/wp-content/plugins/zad-core/custom-post-types/slider_taxonomy_options.php on line 195. Thanks!
Hi biviaja, Thank you for your question. I would appreciate if you open a ticket at our Help Center , provide us with your site information so we can check this together and try to figure it out.
Our client just noticed that scrolling is a bit jumpy when accessing the site using mac os.
Hi CebuWeb, Thank you for your question. I would appreciate if you open a ticket at our Help Center , provide us with your site information so we can check this together and try to figure it out.
What is the average response time from support for buyers?
Hi Visualspire, Thank you for your question. it’s usually From 24 to 48 Hour through our Help Center
how to increase the gallery slider images in portfolio its limit is only for 8 images while client required 13 or more than that, here you can see: http://prntscr.com/exvp3j
Hi asadkhanrwp, Thank you for your question . Just appreciate if you open a new ticket at our Help Center and our support will be happy helping you solve this issue
Hi, I’ve logged a support request regarding this. Portfolio items + testimonials are not displaying on the front end when we create a portfolio element or testimonials element with visual composer. They are also not displaying in the imported demo content pages.
Hi deezydev, Thank you for your ticket. Our support are checking your issue now and will feedback as soon as possible
Hello, It seems that there is a conflict with the plugin Massive Addons for Visual Composer. Could you help ? Thanks.
Hi lesjardinsduweb, Thank you for your question
Would appreciate if you use our Help center and our support will be happy helping you figure this out