26 Reviews
lack of support in record time...
Author response
Dear apataconcepts,
Thank you for rating our Customer support. We will do our best to enhance support respond time.
Lots of bugs while trying to install the theme
Author response
Hi dperezfer
Did you try to contact us, so we can check this together and try to figure it out.
This has so many bugs and does a weird downloading file thing when I try to import demos. It has been super frustrating to work with!
Author response
Hi levleymarketing,
Thank you for your review and We are really sorry that our theme doesn't meet your expectations. But why you didn't let us know and try to help you. It would be great if you open a new ticket at our Help Center , our support will be happy to setup the demo content for you. However you may also ask for a refund so you can buy another great theme here on ThemeForest.
This theme was imposed on us by a client for a specific project, we are somewhat dissatisfied with its code quality.
It doesn't follow WordPress best practices (for example enqueuing child theme's style.css twice and outdated woocommerce templates), the theme structure and options are overly complicated, which results in a very slow site experience.
The theme interferes with the well established Yoast SEO, producing JavaScript errors in the console.
Author response
Hi Moonthewhite,
Thank you for your review and We are really sorry that our theme doesn't meet your expectations.
We are working hard now for a new update that should fix most of that bugs and enhance the performance.
It Would be great if you can let us help you out and turn your experience into a good one However you can also ask for a refund so you can buy another great theme here on ThemeForest.
Great customer support. Quick and helpfull.
There is a problem with the header of this Zad theme - even though it is supposed to be built using 'Responsive Design', it does not format properly on different screen resolutions. I bought extended support but the theme developer has not been of much help. Will probably have to buy another theme as this one is not usable for us.
Author response
Hi schorn2,
We are sorry that our Support doesn't meet your expectations. It Would be great if you can let us help you out and turn your experience into a good one However you can also ask for a refund so you can buy another great theme here on ThemeForest.
Really fantastic customer support - and a great looking theme!
AWESOME
Theme is really easy to work with, very customizable and looks great on all devices. On top of it the support is amazing, I had an issue and Katon was patient as I struggled through fixing it, very helpful. Would easily buy another theme from them for my next project.
Good customer support on the theme. Got me up and running in after a day.
Great theme, vary diverse!
This theme is great for:
Design Quality
Support
Features Availability
Customizability
This theme is one of the best themes I have worked with. So far, I didn't need any CSS to make it look the way I want it to, there are so many options in the theme's settings!
Furthermore, the support is very efficient and fast. When possible, the support always attach a screenshot to their reply.
Their support platform is very easy to use.
I strongly recommend this theme because it's a beautiful theme, it's easy to setup and the support is great.
by egalm 7 years ago
The Customer Support from Katon is AMAZING!!!!
Great Theme and Killer customer support.
This is a really great theme, I love it! great customizing possibilities and easy to handle! Also great support available. It is the best theme I have used so far.
by trics 7 years ago
Outstanding theme, I have used ThemeForest templates for years, and this is, by far, the best theme I have ever come across. It is easy to work with and looks absolutely astonishing. This makes my work as a multimedia designer much more pleasurable. Thank you.
Unfortunately I could only give 5 stars.
- Magnificent Support
- Grandiose work
I will buy this theme for another project!!!!
Fantastic Theme! 5 stars for Best support ever for a theme, really looking forward to new features and updates
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