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Since I bought this template, I did not make use of it only tried this week and it’s saying no demo and everything is wiped out. It not running on my site and I need support to get it on.
Please submit ticket here https://zozothemes.ticksy.com/ with admin logins , sure we will check it out. Instead of that please wont post negative review in reviews section…
I have been trying to send via the link and its keep saying (Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.) at the point of submitting ticket, this is My issue and that its my first time after trying to run it after i purchase it but still no effort. If you can send me a direct email to do it, i will appreciate it
I could have posted the admin and purchase but its risky as i also don’t want unauthorize login because they have my credentials
Okay please send ticket in pre sale category with site login details and licence key. Thanks
I have submitted a ticket #3181736 ..Please check
My demo import is failing. It keeps saying
undefined not imported
1 not imported
2 not imported
Bought long time ago?
I bought last year but that should not affect anything. I did a new install of Wordpress on one.com and having the problem to import the data.
Therefore I can’t open ticket and it’s not an xml import issue as I tried the manual method and the xml imported. But the full theme does not work.
Not sure I understand what you mean? It’s the same domain just that I reinstalled the wordpress. Why can’t I not import? I’m not asking for any feature addition. I saw an public ticket where even a new user bought and had the same problem.
ok let me know the domain name and wordpress logins … Please send email to firstname.lastname@example.org
I sent the details yesterday evening.
Ok, got it will reply in email…..
Even I loading the theme demo the images are not loaded. Any solution?
Submit ticket will help you now, please add admin login details too with screenshot issues and ticket center url is https://zozothemes.ticksy.com/
Theme has been fine then all of a sudden now there is some conflict so the entire WordPress backend doesn’t work? i read about this and which update will fix this. I think the WP version is 5.5
We didn’t meet kind of issue. Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com . Thank you
It says I can’t because my support is past.. can you help We went to edit the site and now the word press dashboard is not showing up..
I deactivatd the theme and tried the default and something is not working right? I can’t upload to the new version of the theme because the word press dashboard isnt available
ok sure, send me your admin login details to email@example.com
i just purchased this item about a week ago and i have been having issues importing the demo content. when ever i try it starts downloading but fails to import and i am behind schedule and really need to finish up work on time
Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thanks
is the zegen theme updated and is the Elementor a pro plugin
Nope it’s free plugin and all related shortcodes customized and added under zozo elementor module. So no need to Elementor pro to renew yearly. Hope it’s save $. Thank you
There is more than five months now, and you guys did not fix the “Custom Portfolio Layout Option” very time when I create a portfolio with a custom “Portfolio Meta Items” get an issue, and the content from the meta item disappear.
Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thank you
The website slowly stops working properly on mobile devices. Unfortunately, the owner of this script is cheating a bit.
Hi sorry for inconveniences. Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Demo is working fine on all devices. Thank you
There is a way to order the events list? I need to show the next events ordered. For example: the first events to show is “tomorrow” and the latest is “next year”
Use this plugin https://wordpress.org/plugins/post-types-order/ to achieve it…
Hello dear, after updating the theme to the latest version, one of my category slide on the front page is not shown in the correct form.
I have been looking for a way to find the problem and fix it unfortunately I couldn’t find it.
I appreciate if you can help me to fix this. Thanks
Hi sorry for the inconveniences. Still now we didn’t get kind of issues please can you post the ticket in our support center with your website login details to check it out. Thank you
i don’t understand you guys…i opened a ticket for support but your agent redirected me to livechat? what’s that???
sorry will do all now…
JUST INSTALLD THE THEME AND I AM GETTING THIS ERROR: Deprecated: _register_controls is deprecated since version 3.1.0! Use Elementor\Controls_Stack::register_controls() instead
Please can you post the ticket in our support center with your website login details to check it out. Still now we didn’t get kind of issues. Thank you.
I want to change the text for donate in the menu how do I do that
Hi you can manage in customizer Header custom section http://docs.zozothemes.com/zegen/index.html here you can get step by step guide. Thanks
Hi, I can’t find the shortcode for a simple donation form. I don’t want to create a campaign, and set a target. I just want a donation form.
Use giveWP plugin for it. Thanks
Hello, I am just wondering if there is any guide or directive you guys can give. Of all my over 100 themes and websites I never get issue except on the website where I used this theme. It keeps showing up as forbidden every now and then. The only plugins I added were wp optimize and wp total cache. Thats about it. I dont have any issue with other websites. I will appreciate any help you can give.
This is the message from my host.
We did check dicayorkton.com and we see it loaded to a white page . While troubleshooting we did discovered the .htaccess file had handlers set to show a 403 forbidden. When renaming the file we see the site loads.
Currently we are seeing the layout loading as off due to a theme issue with theme zegen. We do recommend reviewing with your developer and installing a new theme.
Hi please can you check after de activating additional plugins and active one by one. Seems it’s plugin conflict because we didn’t get kind of issues till now. still getting issues please post ticket in our support center with your website login details to check it out. Thanks
Hello, I think your theme is the best theme for church. I really love the concept and design. But when I purchased the theme, the content is all mixed up after demo data import. I am also a bit behind schedule to deliver the project to a friend. Please I need your urgent help to solve this problem.
Here is my purchase code: 7d449ba8-1c8b-4c5e-a789-f7b780573bcc
Sure, submit ticket with admin login details here https://zozothemes.ticksy.com/, we will import demo for you..
Hello Guys, since I update the theme, I can edit on Elementor all my pages, except the page “ministries” When I’m trying to open that page on elementor, say: The preview can not be loaded
elementor >> settings >>post types >> select all post types >> save settings. So this will fix.
Once done please hard refresh your browser cache and check it out. Still having issues please post ticket in our support center with your website login details to check it out. Because we didn’t get any kind of issues till now. Thanks
I’m still getting the same issue
Ok please can you post ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thank you.
Hi, I already did.
ok will reply
I cant able to see any tickets here https://zozothemes.ticksy.com/ just post ticket with issues and admin logins, we will fix all in one shot…
I tried but say that my support expires.
Ok submit ticket in Theme Questions…
Where is that? Please give me the link.
It does not allow me to send me to submit the ticket.
“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
These are basic errors that you suppose to fix it on the theme, because otherwise it has seen like all these issues are just for you guys to pushing to the customers to buy support license, so they can get the support.
ok Friend, not intend to buy support license. Please submit ticket in Pre-Sale questions , sure i will check now….
You guys are just playing with me. I have submitted my questions before in multiple ways, and you come up with any excuse.
I already told you what the problem I have is, why don’t you just answer me?
Till now we didn’t get kind of issues from others using Zegen. So without checking your end how can I give the solution. I hope you understand the situation. Please submit ticket with your website login details to check it out. Thanks again.
But, where, give the link. Remember the last link you sent me, I couldn’t send you the information because my support was expired
Please post here https://zozothemes.ticksy.com/submit/#100014049 under pre sale question. Many customers using Zegen without any issues, but not sure whats wrong in your end.
Hello, across the bottom of the pages title bar, there is a red icon with a cross, can this be swapped out, or removed to create a straight line?
Yes or course. Thanks
HI, after change the custom post types slug, I get an error on my ministries single pages.
Please re-generate permalinks again… Go to settings -> permalinks -> save it again….
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