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Hi, your theme places a payment provider widget above the product description instead of under the price in woocommerce. how can this be changed?
Thank you for writing in and sorry for your inconvenience,
We did not understand your requirements properly. If you provide us a screenshot or the site link and elaborate it properly then we can look into it and let you if possible with the current feature of the theme.
Hi i’m using wpbakery plugin to build web pages. Yesterday i found that i wasn’t able to edit any pages or posts. Page builder is giving me a blank white screen with wpbakery logo on every single page or post I try to edit. If I disable page builder then I can not edit then none of my page builder pages work correctly. What can I do to get page builder working again?
Thank you for writing in,
i have sent you mail
Sorry, for the late response because of the Dipawali Festival vacation,
Please check your email our team already replied you back.
hello even with the update of the theme I still have the same problem with wpbakery plugin to build web pages. the page remains blank there is surely a base with the pluging I contacted the customer service wpbakery and he asks me to see with you
Thank you for writing back.
Hi i bought your template and the template Zigcy full template is creating duplicate CSS on every element causing the site to load extremely slow can you help me understand why and why the theme is doing this?
Thanks for writing in,
We need a little more information to understand what’s going on. Would you please provide us the URL of the site? We will check and let you know the solutions. Also, if you have any additional questions, please let us know.
Hi there the site is
The URL is https://www.brandedlaptopchargers.com
And the site is duplicating the CSS on the page for and looks to be causing slow page load.
We have checked your site but your site is currently down https://prnt.sc/vkq45h. Maybe the hosting server is the main reason for your site speed.
Hello i cant update the documentation with the link https://doc.accesspressthemes.com/zigcy/ i have a white page can you sent me the documentation please
Thank you for writing in.
We are sorry for the inconvenience caused. The documentation was on construction and it has been finished. You can check the link again.
Please do let us know if you have any additional questions.
hello how to update the Last Update for my website please
Please follow this instruction kindly to update your theme properly.
There are a couple of simple solutions:
– First, download the latest version of the theme from our site:
– Log in to your site and delete the old theme from:
Dashboard -> Appearance -> Themes.
And then upload the new version. Make sure you make a backup of the old version of your theme just in case something goes wrong.
– If deleting your old theme makes you nervous, another option is to rename the
an old version of the theme.
This will allow you to successfully upload the new version of the theme without deleting the old theme.
Log in to your site via FTP or cPanel and navigate to wp-content/themes/ and find your old theme.
Rename your old theme something like “theme-old” (replacing “theme” with the name of your theme).
Upload your new theme.
hello when I access the link https://accesspressthemes.com/my-account/downloads I have an error message that tells me that : “No downloads available yet”
We are extremely sorry for the inconvenience.
hello my theme update is ok on my site https://mc-shop.ma but I still have the same problem The plugin WP Bakery dont work when wanting to edit a page white screen appears. I noticed on the comments that I am not the only one having this problem can you do the necessary please
We have fixed your issue. Please check your site for the confirmation. Please do let us know if you have any additional questions.
Hello! The plugin WP Bakery dont work now! when wanting to edit a white screen appears. Can’t update?
Hi there, I have your theme up and running however, I have a few small issues. . On the mobile site the menu three lines on the top left, stay pink and aren’t using the brown jewelry logo theme that is running on the site. The other issue is the add to cart button is pink before you choose your selection. The last the social media buttons, I don’t have them activated but they are appearing on the check out page. I do have screen shots to help explain. Thank
We need a little more information to understand what’s going on. Would you please provide us the URL of the site? And some screenshots for references. We will check and let you know the solutions. Also, if you have any additional questions, please let us know.
Ok, I figured out most of it. I removed all the themes and reinstalled it. But the one thing, the front page of the demo store jewelry is not displaying properly and that’s the one I need. Is there a way to factory reset? I did the import but the page is still not displaying back to factory. thanks.
Could you please provide us some screenshots for reference and your site URL so that we can check on this matter and provide you a better solution.
I have a small but very annoying issue. How I could change the numbers of items showed in Woo Product Carousel Slider. Right now appear 3 products and they are huge. I would like to change it on 5 or more items and to be small one. Thanks in advance!
Could you please use your purchased account so that we can help you solve this matter.
How can customers see their orders if they click account icon they log out? and there is no dropdown to view profile fields, orders and etc?
We want to have normal account icon in header, where they will be able to see their orders, setting and etc. Now it just logs out. How can we do that? (Watches Demo) we displayed in theme option login/logoff but only thing it does it loggin in and logging out. nothing else. https://prnt.sc/vqlzyi
The customers will be able to see their orders on their accounts. After you log in to your account, you will find an easy interface to look at your orders. Please take a look at the screenshot below: https://prnt.sc/vqygx3 Please do contact us if you have any additional questions.
If you go from a page separately yes, but whenever I press Account Icon in header, I get logged out. Hyperlink on icon initiates logout and not account page.
Yorktime.ge, whenever you log in, go to homepage and you click account icon, boom, signed out. please check.
Can you do us a favor by sharing your account on our private contact so that we can find out the issue and provide you a better solution as soon as possible.
This comment is currently being reviewed.
I’ve sent it for the second time. Please check.
Thanks for writing back,
We will check on this matter and let you know the details as soon as possible. Please stay patient.
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