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The theme loading time is so so long! and many times when i tired to load the website or refresh the pages it keeps loading till infinity! please help me fix this problem, also the media library is so slow..
I need your account to check directly on your website to find problem. I can’t guess what happen. So please follow your ticket on our help desk. Thanks
Hello. Could you provide an eta to fix outdated theme files for woocommerce 6.1.1 ? It seems the latest version of the theme has several files on woocommerce 6.1.1 that need updated. Thank you
Hi, please wait our developer check or create ticket on our help desk at https://sp.g5plus.net , our support team will check and fix it faster for you. Thanks
Hi my theme isn’t updated it’s still on version 1.3.9. how do I update?
For carefully, please backup all code and database, then read guide here to do update: https://g5plus.net/knowledge-base/how-to-update-theme-to-lastest-version/
Hi, I bought Zorka theme. How can i change the menu bar colour. I am using header no 8.
Can you take screenshot to show me exactly where you want to change? and pls create ticket on our help desk https://sp.g5plus.net for further support. Thanks
Is perfectly compatible with Wholesale E-Commerce plugin (https://woocommerce.com/products/wholesale-for-woocommerce/#)?
To be honest, i haven’t yet test with this plugin so can’t say anything, sorry for that. Any questions, let me know. Thanks
Where can I download the latest version files please? My WP dashboard isn’t displaying a notification to say my version needs updating when new ones are released so I have to check manually but can’t find where to download from.
Please go to here for download: https://themeforest.net/downloads
I did this and uploaded but the version remained the same. Do I need to activate a temporary theme, remove the old version then apply the new?
Yes, please try it but should backup to revert. In case still problem, go to my help desk https://sp.g5plus.net create ticket and leave your account WordPress(admin role) there, i will check for you, don’t worry. Thanks
I recently purchased the Zorka Theme for my ecommerce store. I am having some issues in regards to the price fields not showing up when editing my products. The price fields do not show in the Google Chrome web browser, however it does show in the Firefox browser. Is there a way to fix this problem so that I can continue with the development of my site. I appreciate you assistance in advance.
Please go to my help desk at https://sp.g5plus.net create ticket and leave your private information there, i will check directly on your website. Sorry for reply quite too late because difference timezone. Thanks
I want customers to be able to checkout with need of creating account. they should be option to checkout as guest. How can i have that?
Zorka is built on Woocommerce plugin, so you can configure to checkout with need of creating account or option to checkout as guest: https://prnt.sc/zm5dt2.
For more full support, please create a ticket at: https://sp.g5plus.net/
I found your theme yesterday and went to buy it today but it was $60 instead of $19. I missed the sale price by one day?? I figured it was a Valentine special and would be on until the end of the weekend. I can’t afford it now.
Hi, sorry very much. It is the end of period sale off. Now price is $60. Thanks
Oh well. I’ll have to get a different theme that I can afford.
Thanks and no problem. You are welcome.
compatible with elemantor bro ! ?
Unfortunately, my theme doesn’t support Elementor. Thanks
Do we have a license for WPBakery so it can be activated
WPBakery was purchased by us with the Extended License and allowed to include in the Zorka theme according to Envato’s rule. However, we are not allowed to distribute the license of WPBakery. If you need active WPBakery please buy WPBakery on Envato Market.
I’m sending you a refund, please.
dear author, I tell you about my problem, ask for a refund, you say I request it, you refuse, am I wrong? I bought the wrong platform, the wrong content, I request a refund, please confirm it.
When you create request refund, i will check follow policy refund of Envato, and decide accept or not.
Read more policy refund here:
In case you are not agree with my decide. You can open dispute with ThemeForest, they will decide. Thanks
Nasıl geri ödeme talebi oluşturacağım bilemiyorum
Google “how to request refund ThemeForest”. Thanks
Hi I would like to return the product please help the wrong platform I made a big mistake
Please create request refund, we will consider about this. Thanks
The item is broken, malfunctioning or not as described
I installed this theme 4 times. I’m so sorry, slow. The slider cuts through the transition.
these sliders are not fully visible. While using the theme named Zorka, it makes you have to use the extension called “slider revolition”. It says in the theme descriptions that this plugin is free, but the plugin requires a license code.
With the slider cycle, the slider I want is not added to the site and does not allow it to be edited.
The description says easy installation. This is not an easy setup.
It writes a fast site theme but not fast.
TEMA does not work like in the demo.
Below I am writing you a detailed mail and to invite and attach screenshots.
I request a refund for a theme I can’t use and isn’t easy to use.
Sorry and disappointed, I request a refund.
- It enables the home page slider to edit only with the plugin called “Slider Revolotion” and this plugin requires license code.
The plugin is very slow. It keeps you waiting a lot while making changes.
- The sliders on the screen seem cut off.
The same menus are available more than once.
-No mobile compatibility.
-The areas on the mobile make your site look ugly.
-The theme named Zorka needs improvement.
I refund the money for my contact, I liked another theme and I met the author and I will buy that theme. I am very sad ..
As i said before, we need proof for any issue you said above, but you don’t. Please open dispute on ThemeForest, they will decide refund or not. Don’t spam comment. Thanks
I am Turkish. This problem arises because I don’t speak English very well. Of course, it is not my intention to spam. I am right. Many people also mentioned aspects of the theme that didn’t work in the comments.
I sent you 6 screenshots as proof. I request my refund.
the theme does not work like in the demo.
I cannot use this theme. Plugins named slider and xmenu do not work as expected.
I gave my username and password to the author. You will see if you examine.
I’ve been trying to convey to the author that for days I couldn’t edit my theme as I wanted because of the slider and xmenu plugin.
The author does not answer his answers as I want. author does not interested. I’m sending screenshots but it says you didn’t. I’ve been dealing with this nonsense for 10 days. you have no right to do this. I am Turkish and I answer everything you write by translation. you waste time. I have been dealing with you for many days and I am a busy person. If Envato does not make a refund; I requested a refund from my bank where I paid. I can return anything I have not used and have the right to return. I officially have the right to return with the “item not working as intended” option in envato return procedures. I HAVE THE RIGHT TO RETURN. I WANT A REFUND.
The author does not answer his answers as I want. author does not interested. I’m sending screenshots but it says you didn’t. I’ve been dealing with this nonsense for 10 days. you have no right to do this. I am Turkish and I answer everything you write by translation. you waste time. I have been dealing with you for many days and I am a busy person. If Envato does not make a refund; I requested a refund from my bank where I paid. I can return anything I have not used and have the right to return. I officially have the right to return with the “item not working as intended” option in envato return procedures.
I already raise a dispute 2 days ago.
When will they reply to me?
Please wait they process, i can’t control. Thanks
İADE TALEP EDİYORUM.İADE İÇİN BİLETİMİ AÇTIM. BİLETİMİN İÇERİSİNDE İADE POLİTİKALARINA UYAN SEÇENEĞİ SİZE GÖSTERDİM. ZORKA İSİMLİ TEMA İSTENİLDİĞİ GİBİ KURULMUYOR. HAYAL KIRIKLIĞI. TELEFON VE MOBİL CİHAZLAR İLE UYUMU YOK. LÜTFEN İADE EDİN BAŞKA BİR TEMA ALACAĞIM.
I need you give us proof for that. And you don’t contact us for support: https://prnt.sc/xst3qq
So i can’t decide refund. Read more policy refund here:
You are probably buying to look at this theme thinking the theme will be easy to install but hold on. Do not buy. this site needs improvement. I am writing an article below so that your money is not wasted. I request a refund, but the author does not refund my money.
I installed this theme 4 time. I’m so sorry it’s slow. Slider cuts in transition. these sliders are not fully visible. Do we have to use the plugin named “slider revolition” while using the theme named Zorka? With Slider revolotion, I cannot add the slider I want to the site. And I can’t edit it. He asks me for a license code even for non-private domains. this is not an easy setup. not an easy site theme. it is not a fast site theme. not a straightforward site theme.
It keeps waiting constantly while changing the homepage. It sounds the same. I delete, save and it is not deleted. TEMA does not work like in demo.
Below I write a detailed mail to you and to entavo and attach screenshots.
I request a refund for a theme that I cannot use and is not easy to use.
You say easy to use. not easy to use.
You say fast, but the site is not fast.
A rounded screen appears for the home page I chose while editing the theme main and this does not improve.
When I am making a change of choice, a “roll a sign” pops up and says wait.
Your theme definitely needs a fix.
I would like to write to you as a user the errors of your theme. If you can develop them, it can be definitely a beautiful theme, but now the theme is not suitable for use.
Well, you insist on not returning it for what it is, I have written to you exactly 6 times.
You cannot force people like that.
I'm sorry and disappointed, I demand a refund.
- You can edit the homepage slider only with the plugin named “Slider Revolotion”.
The plugin is very slow. Slider does not get it done. It keeps waiting a lot.
-It is constantly and continuously growing something round and holds it for 14 minutes.
-The sliders on the screen seem cut off.
The same menus exist more than once and are not deleted. comes out again after being deleted.
-No mobile compatibility.
-The areas on the mobile make your site look ugly.
When the slider is changed on the mobile, it does not appear as desired.
-The theme named Zorka needs improvement.
I request it back.
Haklı olmama rağmen yazar iademi yapmıyor.
Para iadesi talep ediyorum.
Please open dispute on ThemeForest, they will decide refund. Thanks
I see you pushed out an update the other day, but there was no mention of compatbility with woocommerce 4.9.2. Is that coming soon?
Thanks for let me know. You can update it and contact us via help desk https://sp.g5plus.net for issue with 4.9.2. We have to fix immediately.
But for carefully, you should backup all code and database before update. Thanks
How can i request a refund?
Please request refund on ThemeForest. Thanks
Hi, good theme but I have an error that I need help with,
1- Appearance -Theme option – general setting – save all changes : This keeps loading after clicking save all changes and doesn’t stop. Making it impossible to change the logo or any other configuration.
Hi, in this case i need to check directly on your website.
Please go to my help desk at https://sp.g5plus.net create ticket and leave your account WordPress(admin role) there, i will check for you, that is fastest. Thanks
I want to install this theme on my site? Can you check my site? https://ilanekle.net
Please comment with account bought my theme or go to my help desk https://sp.g5plus.net for further support.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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