1347 comments found.
The latest version of this theme (v3.16.0) seems not be working properly with the latest Wordpress version (6.3.2). I’ve tried it on a clean Wordpress install with only the required plugins installed and the imported demo content. For example the, Homepage Widget Area is not being shown on the homepage.
Please update this theme to be working with the latest Wordpress version.
Hi KillerHIS,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Hello ! This theme looks awesome. Is it possible to activate the mobile menu on desktop version too, like on your live demo? But have separated menu on hamburger menu and main top menu? Thank you.
Hi renovaweb,
Yes, both menu areas are separate and different menus can be assigned to each section.
That’s really cool. I’ll grab the theme. Thank you
You’re very welcome!
Dear Support Team,
I hope this message finds you well. I’m writing to bring to your immediate attention an issue that is critically impacting my business operations. Despite multiple attempts to contact support over the last 5 days, I have not received a response.
Issue Summary:
-Replaced theme to Zox News on my business directory site. -Encountering errors on every business page. -Errors appear to be PHP warnings related to undefined array keys and properties.
Steps Taken:
-Disabled all plugins and cache. -Provided admin access for troubleshooting. Check Your support tickiet system
What I Need:
Immediate troubleshooting and resolution of the issue.
An estimated time of resolution.
I understand that your team may be handling multiple queries, but this issue is time-sensitive and is affecting my business. I would appreciate prompt attention to this matter.
Thank you for your understanding and cooperation. I look forward to your immediate response.
Hi Media_Ex,
As previously mentioned, I will make sure to answer your ticket very shortly. I appreciate your patience.
Dear MVPThemes Support,
I have been using ThemeForest services for several years and have always appreciated the timely support I’ve received. However, I am genuinely concerned about the delay in addressing my urgent request. It has been 7 days since I raised an issue that is critically impacting my business operations, and I have yet to receive a response.
I understand that support teams can be overwhelmed with requests, but a week-long wait, especially for an urgent matter, is unprecedented based on my previous experiences.
I kindly request that my ticket be escalated and addressed as a priority. Your prompt attention to this matter would be greatly appreciated.
Thank you for your understanding and cooperation.
Hi Media_Ex,
My apologies for the delay, but I responded to your ticket several hours ago and I will make sure to respond in more timely manner from here on out.
I don’t understand how you work, you answered my questions that I don’t care about time, and the ones I marked as CRITICAL for my business, I still don’t have any specific answer. It’s been 7 days today and it’s starting to get irritating
Hi Media_Ex,
Please respond to your ticket if you have any further questions and I will respond ASAP.
Send you additional url with errors yesterday – check your support system
⚠ Still waiting this is already 12 days – And this is Urgent Problem!
⚠️⚠️⚠️ Hello, I’ve now been waiting for over 13 days without a resolution to my issue. Is there still support available for your product or have I been left in the dark? It’s frankly unacceptable to sell a product that doesn’t function properly. I demand a solution IMMEDIATELY!
Hi Media_Ex,
I can assure you that posting here will not expedite an answer to your ticket. I will answer your ticket shortly, so I appreciate your patience.
I understand that you might be a one-man band, juggling multiple tasks simultaneously, but that’s no excuse for the level of support I’ve received. I’ve waited nearly 15 days for a response to an “URGENT” request, only to receive a reply that resolved absolutely nothing.
Furthermore, while the Zox News theme might be suitable for simple blogging or news posts, it’s evident that it falls short in other applications. It doesn’t seem to work well with other very popular WordPress plugins, which is a significant drawback. Such lapses not only tarnish the reputation of your product but also force loyal customers like myself to reconsider their choices.
It’s high time you reflect on your business practices and prioritize customer support. If this is the kind of service one can expect, I might need to reconsider where I invest my time and money in the future. I hope you take this feedback to heart and seriously ponder the future direction of your company.
Hi Media_Ex,
I have responded to your ticket several times. It was determined that your “issue” was as a result of a custom post type that is not compatible with the theme. I also gave you a solution to remove the category feature from the posts.
As previously mentioned, if you have any further questions or issues, please reply in your ticket and I will respond as soon as possible. Posting here will not expedite the process, and actually slows it down.
I would like to see the Reviewer plugin in action please. I tried the demo but it didn’t feature this plugin. Where can I find out more please?
Child Theme – mising option to edit scripts from admin panel – how to enable
Hi Media_Ex,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Yes, This is already 4 of them since friday including the urgent – this listed below – waiting 4 days since saturday 
Hi Media_Ex,
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
In a few hours it will be 6 days since I have been waiting for my problem to be solved
Hi Media_Ex,
My apologies for the delayed response. I will make sure to answer your ticket today.
Hello Support Team,
I’ve recently purchased this theme and am encountering some technical issues that require your assistance. Unfortunately, my previous questions on this support page have been deleted, and I haven’t received any responses to my support tickets yet.
Could you please address the following concerns?
I understand that you’re busy, but these issues are crucial for my project, and I would really appreciate timely support.
Thank you for your attention to this matter. I look forward to your prompt response.
Hi Media_Ex,
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
I use this theme from Envato Elements. It looks like the amp plugin is still using the old version, can I update it? Thank You
Hi digittal,
Yes, you should be able to update the AMP plugin to the latest version.
Hi guys, sorry for asking here, my support license has already expired. Do you plan to replace the Twitter logo with X in future updates?
Hi saavedraonline,
Yes, I do plan on updating the logo in an update.
Hello,
After an update I lost my license for Theia Post Slider plugin and Reviewer Plugin. All attempts to get the activation back have failed. What can I do?
Hi mkisrael,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
This has a terrible conflict with Discourse. It needs to be gracefully handled in the same way that Disqus is.
Hi miggitymacds,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
delet.
Hey admin, Thanks for purchasing Theia Post Slider! To get started, please enter your license key:
Hi intmarcos1,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Hello, I noticed a problem about articles comments, when php is under version 8+ : “Warning: Undefined variable $user_ID in /home/clients/xxxxxxxxx/xxxx/xxxx/wp-content/themes/zox-news/comments.php on line 49” No problem with php 7.4 but please check it.
Problem comes from “Users must be registered and logged in to comment”, in discussion options.
Hi Han_Fei,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Hi, pre sale question. Within the note categories, can you put different ads depending on the category? thanks
Hi maximilianolc,
If you are referring to the ads in sidebars, you should be able to use a plugin to display different ads. Otherwise, the other ad areas like the leaderboard ads only take one set of code for all categories.
The themes shows fully on Desktop site however is not fully showing on android site, please check as how the site displays on a phone the website link is here https://bissalah.news
Hi mahmudabbabissalah2003,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
will there be an update with night mode
Hi andikpjt,
I won’t rule it out, but there are no plans to add it this theme. It is currently available with the ZoxPress theme, though.
I know my support has expy, however how can I make tables scrollable or like this
https://ejesgist.ng/week-1-pool-result-2023-sat-july-8-aussie-pool-results-wk-1/Hi ejesgist,
Unfortunately, that is not a feature of the theme, and while I do typically perform minor customizations for free, you would need to pay extra for more extensive custom help.
in widgets area there are showing very old posts, i’m uploading new posts but thease post not appear in top any solution..?
Hi animeshdm54,
It is not showing that you have purchased the theme. Please login with the username you purchased the theme with and post a comment here so I can confirm your purchase. Thanks!
if i purchase then can you solve the problem …?
Hi animeshdm54,
Posts that already appear in the Featured area will not be duplicated in the widgets below.
Hi, I have a problem with the post auto-load and I opened a support ticket and was told to read the documentation again which wasn’t the help I desired. I have since replied but didn’t get any response yet.
Hi ayex2012,
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
This theme have frontend News Posting System also?
Hi irabackup116,
Unfortunately, that is not a feature of the theme, so you will need to find a plugin to implement that feature.
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