Very bad support.
Slow response time
Can you stop contacting Themeforest in order to remove the negative reviews on your theme? It's almost dishonest because it's the second time I have to submit my review
Author response
Hi, I am sorry to hear that you are not satisfied with the theme. Reviews are removed for various reasons, including trying to extort refunds, which you may have done in the past and that I suspect you are still trying to do now with this poor review that is not based on anything specific other than vague "slow response time". I typically answer tickets within 24 hours, though it may take longer on weekends and holidays, and we just came off of several holidays within the past weeks. If you still need help, I will certainly address any issues you have at the Support Center. And I will hope that you will consider improving your rating once your issue ahs been resolved. Thanks!
Excellent theme with top-notch customer service.
Author response
Thanks so much for the fantastic review!
i'm verry happy use this theme.., great design and full feature..
Author response
Thanks so much for the amazing review!
Very bad support. Noob. .
Author response
Hi, I'm sorry to hear you're not please with the support. But it sounds like you wanted something that does not come with the theme. That does not constitute poor support. It just means any custom work you want to have done on top of what the theme offers will cost extra.
This is the second license we've purchased for Zox, couldn't be happier with the theme and the fantastic support provided by the theme author.
Author response
Thanks so much for your continued business!
The theme is incredible and customer support is second to none.
Author response
Thanks so much for the fantastic review!
hard to install demo one click must be read tut and make more steps
Author response
Hi, the theme comes with a one-click demo install, and the documentation explains how to use this feature. If you have any questions after reading the documentation, I am available to answer any questions you may have at the Support Center: https://mvpthemes.zendesk.com
nice
Author response
Thanks so much for the great review!
Great product with excellent technical support. Very clean Interface and Ease of customization.
Author response
Thanks so much for the great review!
Without a doubt, this theme is the best one I've ever purchased. It's so easy to use and even though I'm not a designer, I was able to customize it myself.
The only downside is that the documentation could be better. It's not bad—it's just not as comprehensive as it should be. Still, it's easy enough to figure out how to do what you need to do. I got confused with the license key part. Item purchase code on Envato is not relevant, you need to use the license code provided with the file.
It also has an A-score on GTMetrix when tested without cache (and faster than light with the cache)!
Author response
Thanks so much for the amazing and extensive review!
One of the best supports. Attentive and fast.
Author response
Thanks so much for the great review!
very very easy and quality theme
Author response
Thanks so much for the great review!
I love this theme!
Author response
Thanks so much for the amazing review!
I give five stars because it's aesthetically good, but I need assistance because switching from other theme gives me a lot of problems, and because the new theme options don't appears. I sent an email, thanks!
Author response
Thanks so much for the great review and I'll get to your ticket ASAP!
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