Author response

Thanks so much for the amazing review!

Author response

Hi, I am sorry to hear you are not pleased with the theme. I develop and maintain my themes by myself, which means whenever I take a few days off for myself, I inevitably get customers who are upset that I haven't responded to their tickets right away. It's just something I've learned to live with, especially over the past few years. But as evidenced by other reviews, I have far more satisfied customers than unsatisfied. With that said, I am more than willing to help you with whatever issue you are facing, if you are willing to be patient with me on the occasion that I'm not able to respond to your ticket right away. I still do try to respond within 24 hours, but that will not always be the case, just as you likely take time off. I should be afforded the same. I appreciate your understanding and would hope that you consider improving your rating in the future. Thanks!

Author response

Hi, I can assure you that it did not take 3 to 4 days to get back to you. If so, 2 of those days were during the weekend, and you may have submitted a ticket on a Friday just after I finished answering tickets for the day. Either way, I am sorry to hear you are not happy with the support you received. But unfortunately, I am not able to answer all of my customers' questions immediately. But I do typically respond within 24 hours, and if you still have any outstanding issues, feel free to submit a new ticket or open a new one and I'll be happy to try and help you with your issue.

Author response

Hi, I'm sorry to hear that you are not satisfied with the theme. The theme allows you to do everything you see in the demo, with many custom options to tailor the theme to your needs. If you have any questions about how to set the theme up or use its options, please submit a ticket at the Support Center and I'll be happy to help: https://mvpthemes.zendesk.com

Author response

Thanks so much for the great review!

Author response

There are no outstanding bugs with the theme, and the theme provides custom options to allow you to set up the theme like the demo and make many custom changes. As is stated on the main theme page:

"Unfortunately, MVP Themes cannot perform customization work for each of our customers, so Zox News comes “as-is”. Any customization you would like to make to the theme outside of fixing bugs will need to be done by you or a third party."

So any further customizations will need to be one on your own, via a third party, or you can pay an extra fee for me to perform the custom work. This was stated prior to purchasing the theme and should not be held against the theme.

Author response

Thanks so much for the great review!

Author response

Hi, I'm sorry to hear you're not satisfied with the support, but please reply to your ticket or open a new one and I'll make sure to resolve whatever issue you're having. And once your issue is resolved, I hope you will consider improving the rating to 5 stars. Thanks!

Author response

Thanks so much for the fantastic review!

Author response

Thanks so much for the amazing review!

Author response

Hi, I'm sorry to hear you're not please with the support. But it sounds like you wanted something that does not come with the theme. That does not constitute poor support. It just means any custom work you want to have done on top of what the theme offers will cost extra.