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Slider folder haven’t any zip file, Please Upload it
Please send us a support ticket. Our team will help you.
Dear Team, My support ticket has expired and I don’t want to buy it because this is your mistake. Please upload the theme file again. Thank you.
Please select “any item” tab and send the ticket.
I can’t change anything in “Header Settings”. what can I do?
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit/#100014184 our support team will help you ASAP.
Thank you very much.
hi i launch the “Import Demo Settings” since a day and it is not working ? what is going on with that . i have tried also the demo xml still nothing happennig
could you tell me how to fix about that
Is there some one to answer me ?
Please send us a support ticket. Our team will send you reply tomorrow office time.
i have sent you already a ticket from email@example.com
could you tell me how to install the Demo
You need to send us a support ticket via this link https://themekalia.ticksy.com/
I’m trying to change the logo in the header, I changed in Theme Options but it appears the same size which causes that the menu is not visible anymore, How can I make it smaller? http://lhardlyaxel.com/
By the way, in Theme Options > Header Settings, the Input Header Info style 3,4,5 are not working. How can I solve this problem?
Please send us a support ticket, we will help you.
How do I do that?
Please submit ticket here https://themekalia.ticksy.com/submit/#100014184 our support team will help you ASAP.
Thank you very much!
Hello, I want to do the demo import, could you send me the steps to achieve this? the normal import procedure does not work.
Thank you very much!
I had been submit the ticket to support but yet to get reply from your side. I unable to trace back the ticket number. Can you help me to check as username jpling85 or email firstname.lastname@example.org regarding on the issues? I need prompt response as my client is asking for the status. I submit the case roughly 3 to 4 days ago.
Hi, kindly refer to the ticket https://themekalia.ticksy.com/ticket/2040689. Thank you.
Please check the ticket. We replied and waiting for your reply
I had post a new update on the ticket.
You will get the reply.
in the “slider” package there is no import file as a demo.
Thank you very much
Cómo podemos obtener el demo para importarlo? Pues el “import Demo” no funciona correctamente.Necesitamos esto con urgencia.
Hi! Are there any options to change the colours or does this only work with custom css?!
i need assistant in import the demo
I have send the details to the ticket open for me and not yet fixed. Thanks
I have sent wrong details twice and now it took over 16hours my last details has not been answer. I will love this issues fixed from the download and people fix all issues with documentation files . it will be pleasantly okay. Thanks
Please give the ticket ID if you didn’t get the repy yet.
Thanks issues resloved
Hola buenas tardes, he tenido problemas para descargar el archivo zip ya que te demasiado pesado y continuamente me da un error. Solo necesito descargar el archivo para instalar en wordpress o debo descargar obligatoriamente todos los archivos y documentación? Saludos
Al descargar me sale un error que dice error:prohibido
Please write in English.
Hello good afternoon, I had problems downloading the zip file because it is too heavy 69mgas and continuously I get an error that says error: prohibited as if you did not have permission to download. I just need to download the file to install in wordpress or should I download all the files and documentation? regards
I already wrote to the support but I do not receive an answer, if you have any mail please I would appreciate it. I made many attempts yesterday to download and it was impossible now envato asks me to come back in 24 hours they could send me the file in another way, I really need your help with great urgency please and thanks in advance
I tried to change the logo but only the one on the side changed. How can I change the main logo and the top number where it says ‘Ask Anything:
Hello, You have to change the logo from theme option. However, send your WP login info we will check is there any problem or not and Fix your issues.
Check this image link for details http://prntscr.com/n3ipgz
Awesome design. Congratulations!
Great Work, Congratulations GLWS
Thanks a lot
Congratulations! Nice Work, Good Luck With Sale
Amazing Work, Good Luck With Sale
Very nice work. Good luck with sales.
The design is useful for any type of agency or small business, well done.
Good job, unfortunately, the “Import Demo Settings” does not work …
Please send us a support ticket.
We will check the issue.
Zubria is not stored in the system at templatepath.ticksy.com! Or where do I find that?
Please use this link https://themekalia.ticksy.com
Select “Others ” tab.
Thanks, too, at https://themekalia.ticksy.com
I do not find the theme Zuberia …
Select “Others ” tab. We are using 3rd party software for item support. Currently we are facing issue for new item adding.
Also, we have updated the item after getting your comment.
You can download the latest file and can try to import the demo content.
Thanks, the “Import Demo Settings” in the Theme Options is far too long without the data being loaded …
Thanks for purchasing the Theme. Onclick demo need a bit longer time, because all the data comes from the server. We are sorry for the inconvenience.
Please try the second options with demo.xml file. Which is inclued the package. We have details on deocumentaion how to do that. Please go through with that. If you fail to do so, let us know; We will set your Demo with our support team.
Thanks & Regards
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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