Web Themes & Templates

Reviews for Zuhaus - Real Estate Theme

Reviews for Zuhaus - Real Estate Theme

4.09 (22 ratings) 4.09 stars
Cart 681 sales
Recently Updated
Well Documented

22 Reviews

for Customer Support

The customer support is very responsive, they have helped me out with every need immediately.

for Design Quality

this is very useful them but there is some issues
some of option in panel have no use in front like color of status properties.
you can choose color for text and background but there is no effect on front

for Design Quality

Very beautifull theme and helpfull people behind it. Needs some minor improvements but they´re going in the right way!

for Code Quality

There more than 100 bugs in this theme, it's been 8 days since we've raised a ticket, no one replies, I've worked on more than 150 themes, and undoubtedly Zuhaus is the worst I've used. the positive ratings over here are fake I guess. I know someone from the support team replies diplomatically for this review, instead of replying this try to fix bugs in your theme.

Author response

Hello,

Thank you for sharing your review.

We located the only support request from you #1933562 that refers to properties and registration. In the support request you asked for some theme option that doesn't exist by default and would have to be custom coded. Unfortunately, we're not in a position to take on any additional work, as we need to focus on providing support for default theme functionalities only. More reading can be found here.

From what we can see, our agent already explained what comes under default item support, so, please, take that into consideration.

Additionally, all theme options and functionalities are already showcased in our theme demo, so if some option is not there, it's probably not included at all.

Thank you for understanding.

Mikado

for Customer Support

The people at Mikado are always friendly and effective.

for Feature Availability

This a very beautiful theme. Nonetheless the structure is really weird and it's really hard to cutomize by yourself due to the split of datas in many many files ( php and css ).

I work with envato themes for 8 years and it's the really first time i cant customize some different points. Mainly because there are no options enought to customize, and because the support is not prompt to help in a technical way.

I understand " what you dont do " but all others themes developpers didn't have troubles to help for minor changes.

Anyway, this can be a very great theme when the support will have a technical skill and an open mind.

Author response

Hello,

Thank you for your feedback.

It is stated very clear in Envato Support Policy what does and what doesn't come under the item support scope

https://themeforest.net/page/item_support_policy#whats-not-included-item-support

As you can see from this link, we're not in a position to help you modify template files to your desire. This would rather be a job for a freelancer or agency.

Perhaps other theme developers do offer such services, but that includes some additional fees, or the customization work is included in item's price.

We are very sorry you found this disappointing, however, we need to focus on priorities, which are, mainly, theme's options and features, which we do provide support for.

It's still unclear where did you see that we offer custom work and where did you get that idea, but nowhere did we advertised such a possibility.

Looking at your ticket history, we established that our agents helped you with anything in their power and under the default support scope, therefore we'd like to ask you to reconsider this poor rating and improve it, if possible.

Thank you in advance,
Mikado

for Feature Availability

Very useless theme. The theme functions do not work when the extensions used are updated. The support provided is insufficient. You need to hire a software provider when you get this theme.

Author response

Hello,

We located your support ticket

https://mikado.ticksy.com//ticket/1662244/

and established that you received timely response to all your theme-related questions.

The last one was a custom-coding, which we, according to themeforest policy, are not in a position to help with.

https://themeforest.net/page/item_support_policy#whats-not-included-item-support

Modifying default theme behavior by editing template files' code is something that's not included in item support. Therefore, our agent politely explained that.

We would appreciate if you could read the support policy and change/remove your rating afterwards, because what you're asking is preferably a task for a freelancer or an agency.

Thank you in advance.

Mikado

for Design Quality

Good one but still so many improvements can be done.

for Customizability

Bad theme. Please do not buy! Not flexible and customer support is horrible!.

Author response

Hello,

We located all your support threads that seem to be answered promptly and in concrete matter. Some of the requests you had are related to custom coding and customization work, which we don't provide and our agent informed you of that. It would be fair to say that we helped you with all issues theme-related issues and that you received timely response from our agents.

All in all, we would suggest to keep on submitting a tickets for any issues you might have and please reconsider this poor rating, as we think our theme and support staff deserve much better than this. Thank you.

Mikado

for Customizability

Everything is fake, is not user friendly, it feels improvised, trying to look that is something that is not. Is like if they took any other theme, and configured it to look like a real state theme when it's actually as any other corporate theme.

Really the worst theme I've ever worked with.

Author response

Hi,

We managed to find your ticket on our support forum and link to your site where everything is working well. We are not quite sure what is the issue you are facing with.
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it fake. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy. Hopefully you do realize that we put huge effort in our theme and support and it certainly deserves more than one star!
It is using our plugins for Real State where we covered all necessary functionalities, but also we are always working on improvement of our themes, so any further feedback will be appreciated. Thank you!

Mikado

for Customer Support

Amazing support from the team. Really great!!! amazing theme

for Customer Support

Support team helped me to resolve all the bugs. They are professionals. Thank you, guys!

for Customer Support

Great theme!!! and great customer support thank you guys for awesome work!

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