89 comments found.
Do this theme can use for multiple domain?
Hi there,
Could you explain more ?
Hello, I downloaded the template by envato elements and I just installed it, it asks me to update the theme to 1.1.1, what should I do? I know there is no support for envato elements, but can the template be updated? thanks for your help
Hi there,
The version of the theme in both markets are the same, but for the Envato Elements you can not use auto update features. You need to it manually https://la-studioweb.com/tip-trick/how-to-update-wordpress-themes/#2_Update_manually
Best Regards, LA Team
Hello,
WPBakery released a new update (6.4.2) to resolve compatibility issues with WooCommerce 4.7.0, the theme is bundled with version 6.4.1. I know the theme was just updated a few days ago. Will there be another update that will ship the updated WPBakery plugin?
Hi there,
We will plan to update this plugin and it will be available tomorrow. Please wait
Best Regards, LA Team
Hi there,
Your theme is beautiful thank you.
There seems to be a header bug when you use Edge (works perfectly on Chrome)
The logo and vanishes and leaves a blank section when you scroll down and back up. (The top sticky header remains) but does not bring back the logo section like it does on Chrome?
Would you mind checking please? I’ve downloaded this via Envato Elements.
Kind regards, W
Hi I have updated WP 5.5 but then the WP Bakery page builder isn’t working because it says it’s not updated. Can’t you please update it so I can edit my webpage as usual. Appreciate much and Thank you in advance.
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
I can’t because the the support has expired. The thing is I saw your changelog says that Zuka is now compatible via Woocommerce 4.7.1 and WP5.5 but after updating my website Add to Cart not appearing and WP Bakery not working as well.
Hi there,
I am not sure about that because we have not received any crash reports like you have on the support page. Please renew the support and open a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regads, LA Team
Hi again. Yes you are right. There’s nothing wrong with the upgrade version. I have found the problem was at the Catalog mode. It was turned ON after upgrading which caused the Add to Cart button to be hidden. I have turned it off and it works fine now. I will renew the support once I bump into another problem yah. Btw, thank you for your prompt replies and help. I never regret giving your team a 5 star before still feel your template is one of the best in Themeforest!.
Glad to know that you’ve solved the problem !
my social media icons arent showing in the header. nor my share buttons on posts and on woocommerce or products
Hi there
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com . Our Support Team will help you check it
Best Regards, LA Team
can i please get someone to answer my ticket. my social media icons arent showing in the header. nor my share buttons on posts and on woocommerce or products
Hi there,
Thank you for purchased our theme. What your ticket id? we’ll help you check it now
Best Regards, LA Team
My ticket is /2615783
Hi there,
Please check my answer on the support page
Best Regards, LA Team
Hi there,
I checked your site and I see there’s an error on your site. Probably you modified the source code of the theme or plugins …
To solve this problem – please open a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
I purchased Zuka on Elements. Envato and want to update both the theme and WP Bakery which I believe is bundled with it. But it looks like the version included in your current download is a build from 11/2018. Is it possible to get the updated download? Thx!
Also, I installed Max Mega Menu but I can’t seem to get any of the submenus to create columns. It just places all of the menu items side by side.
Hi there,
Thank you for purchased our theme. Sorry for late response, because last week we off work for Lunar New Year holiday. What’s your ticket id? We’ll help you check it ver quick.
Best Regards, LA Team
Thank you for replying. I purchased it through Elements so I don’t have a support option
Hi there,
The latest version of the theme is 1.1.2 and it still works fine with latest version of WooCommerce & WordPress. Also, if you want to help, please buy the theme here and open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team
Ok. Support ticket 2694525
Hi there,
Please check my answer on the support page.
Best Regards, LA Team
Hi it’s been a couple of days now since I’ve gotten a response. We are completely stuck and can’t get the mega menu to work. Please help!
Hi there,
Please check my answer on the support page.
Best Regards, LA Team
Hi, This theme buying from envato.elements My Zuka theme’s some icons missing. I can’t edit theme option and header builder etc… Help me.
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
I’m trying. But envato elements don’t have purchase code. Only have Item License Code. Finally i’m install font awesome plugin. Solved this. Thanks
But Admin dashboard > Pages> Edit page still icons missing!!!
Hi there,
Unfortunately, to get our support you need to buy the theme here and open a new ticket on https://support.la-studioweb.com .
Best Regards, LA Team
