The template is good, but documentation lacks of content, and support is really hasty.
We are really sorry that you faced difficulties working with our theme. Our documentation covers most part of our theme's functions, has a FAQ section and video tutorials. If you think that some questions are still missed, you are able to ask them in our support team. We checked all your 21 requests and didn't see any question without response. We helped you with all your questions and problems and you were always satisfied so we are a bit confused why you changed your mind now. So if you will have any extra questions or still think that you need more help from our support, don't hesitate to contact us and we will do our best to help you.