Julia was great. The template is clean and well set up. It was very easy to customize. The thing that sent it over the top was her customer service. I emailed her about a couple of things that I couldn't figure out and she emailed back explaining my questions. She even had me send her my file and corrected some of my things that I couldn't get figured out. Totally impressed with the customer service! I will certainly be using her templates again in the future!