Lollum - WordPress premium themes
Each product comes with it’s own extensive documentation, complete with screenshots and video tutorials. Many support related questions can be answered simply by reading the documentation and watching the video tutorials. So, please take the time to read through the documentation included in the theme zip package.
If you still have any problems please send support requests via ticket here:
Please note, this is the only place to get support for my themes. And due to the large amount of support questions, free support is provided only for bugs and theme related issues. No theme customizations
Support requests are being processed on business days from 10:00 to 18:00 (GMT +1), within 24h/48h in the order they were received.
Please include the website URL and detailed information about your problem.
Scope of support
I can help you with:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
I can’t help you with:
- Move the element “X” or change the color of the element “Y”
- WordPress general howto’s (please, use wordpress.org for that)
- Customization and installation services
- Support for third party software and plug-ins
- Individual server issues
- Revolution Slider plugin
As per the Envato Market Refund Rules, there is generally no obligation to provide a refund in situations like the following:
Refund requests for reasons described in the link above (here) will be automatically declined.