Support requests are being processed on business days in the order they were received in UTC+2 Time Zone, Europe. Please note, than your time zone may differ. Response time (up to) 2 business days, but usually faster as possible.
We accept support requests only via our online Customer Care Service: http://wplab.ticksy.com/. Requests, received via ThemeForest comments and personal messages, email, etc. can not be processed.