dnp_theme

Support and Legal Terms

• If you are new to ThemeForest – this is the best place to get started
• Please Follow The License Guidance – read here and stay safe with copyright laws
• Envato Support Guidelines – please read and acknowledge these terms

I spent one day to organize information and write this page, I expect you to read it careful. Thanks

Legal terms in brief, you can use one item license for one website (respectively multiple websites = multiple licenses in same amount) and if you want to use one of my templates as part of your larger software, you need to purchase an extended license.

Support terms in brief, it is very important for you to know that support is not required for Envato – Themeforest items. However I do provide professional support on my limited time available as mostly I am busy with development and my personal life, just like you.

I will always provide help when you get critical errors or layout breaks ASAP .

Please continue to read below as I am going explain things and share my experience and knowledge.

First Things First

I only provide support to verified clients so to confirm your purchase you can send a message via the form on the right side of my profile page.
This is the only way and the fastest way to verify your purchase.                              Right here =>

How To Get Help? Well.. Let’s Start By Describing Your Issue Properly

BEFORE ANYTHING : please check your server according to Joomla Requirements and to check your server, you can simply log into your site back-end, and go to Site -> System Information, then do the cross check with the requirements. If your server does not comply, you have to find yourself another server or host and only contact me when you have a good server. A good server must provide the Joomla! Minimum Requirements and must not have the latest ALPHA PHP /MySQL development version, your server must be stable. FYI : I only work with mySQL database and my development setup is always according to Joomla! Recommended Requirements.

You have to understand I am not a super being that can feel/guess what your issue is, this means you always have to explain in detail steps to reproduce your issue, then provide your server setup information like PHP +mySQL version of your server. This way I can understand what happens and guide you to the right track.

I strongly recommend using Firefox with Firebug OR Google Chrome to detect if there is any JAVASCRIPT error in the browser console. This information is crucial in most cases so I need such information along with your report.

• Example on steps to reproduce your issue:
• step 1 – browse for file on my computer and click “Open”
• step 2 – click the “Install” button – at this point this error shows up (here you have to paste the error here)
• my setup is – PHP version 5.X.X and mySQL version 5.X.X
• please check here (you have to provide a temporarily created Joomla admin account on your site so I can test, so I need: your site-link, admin-username, password)

Possible Scenarios And The Right Course Of Action

Critical error with some file inside my template folders – this is not really possible as I am double checking everything and also the ThemeForest reviewers check again, so in this case you must contact me immediately and I will provide a fix in shortest to zero amount of time. Use the form in the right side of this page to send your message. FYI : it could be a missing file because the upload was incomplete or some file could got corrupted due to pack/unpack. The case below is similar and has some solutions.

Quickstart Installation Successful but keep getting error on the front-end with some missing file – this is the case when your FTP client haven’t finished uploading all files to your server, or some files were corrupt during unpack and/or upload. If the error say: “Cannot find XXX /XXX/some-file.php on line XX” this means the some-file.php should work with another file that is missing and you can try to re-upload that specific file. Some more similar errors could show up, again repeat the process.The best solution is to use Akeeba Back-up and Tools.

Complete blank page in the front-end – if you are using a T3 Framework Template and you get a blank page in the front-end, rest assured. Please confirm with Google Chrome, it should show a 500 Internal Error. Please check your server, so login to your Joomla administrator, then browse “Site – System Information”. If your server is powered by PHP 5 .2.17 or PHP 5 .3.6 please read below.

Please download the JA T3 Blank Template and install in your setup. Don’t forget to set it as default. If you get the same error, please go to the T3 Framework Forum and let them know the Framework and the Blank Template show a blank page in the front-end on a PHP 5 .X.X (your server PHP version).

A quick fix you can try is an older (or just different) version of the Framework, but only for the short term.

Critical error with some T3 Framework file – this is a case when you have to ask for support at developer. In most cases it is best to UNINSTALL T3 Framework Plugin and install the latest version. For more click here to get started.

Critical error with some Joomla core file – please update to the latest version and ask for support at developer. Click here to get started.

Critical error or layout breaks when using 3RD part extensions – please only use stable proven extensions and don’t forget to ask for support at extension’s developer. Contact me only if the developer conclude there is a problem with my template. If your need is urgent, please go to Joomla Extensions Directory and find a similar extension.

Some/No JAVASCRIPT works – this is an example of issue caused mainly because of using some extensions loading jQuery and causing conflict. FYI : only the template or K2 Component (if installed) should load it. In this case you have to disable loading jQuery for those extensions and if this does not fix your issue, stop using them, again go to Joomla Extensions Directory and find a similar extension. Please understand I don’t fix third party extensions, nobody does.

I have a BIG problem with this page – if you are trying to customize the content, but you don’t have much experience with HTML generally, you can get a nasty layout break. In this case, before contacting me, I want you to consider using JCE – the best editor ever instead of TinyMCE and try to find any missing markup like closing paragraph or heading (</p> or </h3>).

I cannot get this to work – if you are trying to customize the layout of some element like menu or perhaps header, but you don’t have much experience with CSS generally. In this case, this is custom work and I am not supposed to do custom work for free, you have to manage such thing for yourself. Could sound a little harsh, I know, but I am not required to do this and it’s nothing personal. It’s really a matter of time. Imagine if all clients would ask for this, I wouldn’t have the time to develop any new templates. Still I can always provide some tips if I have the time and you can read below more details.

You Like It, You Buy It, You Use It “As Is”

As a general rule, if you purchase my templates, you like the design, this is a case where you should follow this design line and not modify any code. Simply dropping your logo and your content should be enough for your website. Should look fresh and professional. There is a simple explanation to this: for instance you may want to customize the menu for some template, and for me, as the designer and developer of that template, I can assure you this is really painful and time consuming work, once you try it you will understand what I mean (combining style classes like active+hover or active+hover+havechild or level1+active+hover+level2+active=hover… trust me you better leave it “as is”).

If you purchased my templates means that you are experienced enough to deal with things, such as servers, PHP , CSS and/or JS without asking me any question on basics for any possible issue. With other words the Documentation I provide (as advertised is Well Documented) is all your need so you can get your site up and running in no time.
If you want more than “as is”, please read below and acknowledge.

The Border Between Custom Work And Free Support

Remember: I would love to help everyone of you for free, but there is no time for hundreds of clients to do everything. Still, sometimes if you are lucky I can provide some help with customization work, usually things that are not explained in the Documentation. If your need is relatively easy and does not take more than 1 minute, I do it for free if I am available.

If your need takes more time and/or involves changing many files, this is the case of custom work, a case where I charge a $50-100 hourly rate depending on complexity. I personally prefer not to go into custom work, as mostly I am busy with new development projects.

Please Know There Is No Issue, I’ve Double Checked Everything, Did You?

My templates and other specific extensions coming with my Quickstart packages all work perfect as designed on my local computer and my live site, I double checked everything before submitting on ThemeForest, and then reviewers check it too, so if there is any malfunction/failure it is because of you or your server.

I don’t accept claims such as: “your template does not work” (but in fact you get a Joomla error or your server does not comply, or maybe you get a JS conflict with some third part extension) OR “the documentation is misleading”.. Such claims are of course non-sense, may only come because of you or your server. I know time is money, but it’s not my fault you don’t know things and/or don’t have the time to read documentation or try things for yourself on your localhost machine.

Note: Please Understand Nobody Pay Me To Teach You Things

This is another important thing I want you to know that I may not have the time to fix your site, broken because you don’t have the experience enough to manage it, but I can inspect for you and/or give you relevant resource you can get started. Most issues encountered are with users that are unable to install a Quickstart with sample data or some known issue already solved. I also don’t teach you PHP , HTML, JS, CSS but I can give you valuable resources and above all, the Internet is full of tutorials.

Recommendation: DO IT YOURSELF , IT’S FREE AND ALWAYS BEST

As a general rule, if you get an error, first you have to find a solution for yourself, Google will always give you the best resources in ridiculous short amount of time. This is for your best on the long run. You have to experience and learn so later you can make the rules in your field. I expect you do that before contacting me. If you like my work and you want my templates, you have to respect me and my time.

Thanks
Danny