392 comments found.
Hi, I’m waiting for your next bulk theme update to edit woocommerce pages like account or checkout … Do you have an idea when do you release it ?
If it’s not for this moment, could you personnalize it for me like a custom job ?? 
Thanks for your answer,
Regards,
Caroline
Hello,
Actually I am not clear about your question. Can you please submit a ticket on (if not already) http://freevision.ticksy.com and share screenshots about your question?
Kind regards.
how do you remove the header/navigation from displaying white background and white logo?
How do i keep my header menu one color and not change to white. that’s irritating really. really a poor user experience
Hello,
Appearance > Theme Options > Color Options tab must have necessary styling parameters, please take a look.
Kind regards
Hello, I tried to find the gallery in this demo page http://rosie.freevision.me/pages/full-width-stacked-gallery/ inside the dummy data pack but I failed to do so.
Can you give me a pointer on how to replicate it, since it was one of the key features of your theme that lead me to choose it among others.
Thanks and keep up the good work!
Hello,
Please submit a ticket on http://freevision.ticksy.com and let us create that demo page for you.
Regards.
Hi, i was just wondering if you were still asnwering support tickets in your system as #497050 hasn’t been replied to for 2 weeks now. thanks
Hello, fixed your issue. Please check out. Sorry for delay. Explained why. Regards
Where i can find the Visual Composer License Key?
Hello, bundled plugins does not require license key. Regards
Can you take a look at ticket 523772 please?
Apologize for this matter. Our developer had a car accident a few weeks ago which wounded pretty bad. Still recovering. Next time in case you’d need help we won’t let you down 
That’s unfortunate and I am sorry to hear that. Do you have any idea when they might be back? Just asking so I can figure out if I should hire someone to fix my problem.
Can you please let me know so I can plan accordingly?
.
Can you please take a look at my ticket? #517899. Thanks.
Responded!
Hey there guys. I understand there has been a delay with theme updates since the car accident. I do hope things are getting better
My query is that I noticed a comment from you about a bulk update to the theme(s) to make everything okay with latest plugins. Do you have a more specific ETA? And which themes as I have 3 Enjooy, Rosie and Buildme – many thanks
Hello,
Released 2 updates for our themes, and currently working on others, will be ready asap.
Regards
Hi, How to edit woocommerce pages like account, checkout … ? It makes very ugly :s
We’ll release a bulk update. Please wait for next theme update. Regards
Ok… I’m launching my website around the 20th sept. Do you think your next update ‘ll be ready before ? thanks in advance
Sorry about delay, but I can’t see any screenshot, can you please share again?
Regards.
I have a strange problem.. Our website is almost done, and when I try to share out main page on social network(facebook) featured image don’t appear. I try several solution, like SEO Yoast plugin, Thumbnail fixer for fb, and easy fb share thumb. and nothing happening. Can you give me some advice please..Tnx
Hello,
Do you have featured image set for your page too, to let that plugin use on facebook post?
Regards.
Hi! May I kindly ask you to answer my two tickets (opened 3 days ago)? Thank you very much.
More than a week now and still no answer on my tickets…
Apologize for this matter. Our developer had a car accident a few weeks ago which wounded pretty bad. Still recovering. Next time in case you’d need help we won’t let you down
Hi, the product photos are going “off the page” when viewed on a mobile – meaning they aren’t 100% responsive. How can I make them the full width of a mobile browser without it affecting the size of the original product photos?
Hello, sorry for delay! There might be some other plugins interfere these parts. Please share your live project URL so we can investigate it. Additionally please open a ticket for this case. Regards
Hi I opened a ticket for this: #515924
Responded!
“This author is away and may not respond to your support questions until they return in about 13 hours.” – How about Europe customers ? Now it’s 13:02, do I need to wake up at 2 in the morning to post a question or get support ? The question was: When Revolution Slider will be updated ? Since the latest 5.0.4 it is not visible on site under Revolution Header Slider from Page Options. We can chose it but always loading. I did buy the Revolution Slider before the theme, so I use the latest version. Thank you for your answer. Revolution Slider for Rosie 1.8 Installed Version: 4.6.93 Latest Available Version: 5.0.4.1
Hello, may I see your project online? If you’ve recent version of Revo it must be working. Are you using some other 3rd. party plugins which may cause a conflict? Regards
I got a ticket opened since August 13th, no response, I added another line last week, can I get at least a straight answer on my question from the ticket? (today is 25th)
Hello, have I noted you about circumstances we’re in? I deeply apologize for delay. Our support developer had a car accident a few days ago which wounded pretty bad. This is why we couldn’t respond tickets. We’ll start taking care of request one by one. I’ll try my best to assist you. Regards
Is it possible to use the Ess. Grid for individual portfolio items? Rather than the predefined theme option ‘Project Types’?
Hello, I assume you’re intent to use essential grid for each project individually. As far as I know essential grid has no such usability method. However you may create individual pages and set links from a general page. That how I would do. Regards
Hi, when revolution slider will be updated to version 5??
Hello, we’ll release updates for all our themes in a few days. Thank you.
are you still offering support?!
Hello, sure thing! We’re on vacation mode. Support will be available since august 26th. Apologize for this matter.
all good i fixed it thanks
Hi, how can I change the menu colours for the mobile menu?
Hello,
Sorry for extreme delay. That requires CSS customization. Do you want to change background and text color on mobile menu?
Regards
