55 comments found.
Hi, Quick pre-sale question… How difficult would it be to shift that main menu on the home page above the main slider? Quickly looking at the source code, there appears to be some inline jquery scripts – will that be an issue?
Many Thanks
Well we would surely help you for the issue. 
. That wouldnt be much difficult
Folio.php not the display section . my url is http://www.sonstattoo.com/galeria-tattoo/ some last actualiazcion is required ????
Please send your issue with your wp admin details at thematicwebs@gmail.com
hi – how can I change the number of team members that are displayed?
Go to shortcode and use as many team members as you want.
Hey there. Having some issues on the blog pages. I am trying to make an image post but the images are not showing up?
That said, gallery images works fine. Vimeo embed works fine too.
can you help?
any word?
Please email your issue with wp admin detail at thematicwebs@gmail.com
The demo data does not appear to include any one page settings – only the multi-page settings. Where can we get this data? Making the site look like the demo one page is proving to be very difficult.
By the way, I am referring to both the XML file that comes with the theme and the “Import Demo Settings” button in the Theme Options panel.
Upon further investigation into the code of how the “Import Demo Settings” button works, I see that it decrypts the settings file and puts info into the database. I did a before/after comparison and do see many settings being entered into the database – however, Wordpress does not pull in any of these settings. Maybe this is a serialization issue?
I have now wasted three hours on trying to get this theme to look like the demo and have concluded the following:
1. The demo data is only for the multi-page theme, not the one-page theme. I had to spend time manually creating pages with content to match the sections of the one-page demo.
2. The demo settings do not import properly via your theme options interface button (“Import Demo Settings”). The databse gets changed but nothing appears in Wordpress.
3. The shortcode reference is very inadequate. In a previous comment you said that the reference is on the multi-page theme. There are many shortcodes missing from there – testimonials and partners for instance.
4. The testimonials widget looks nothing like in the one-page theme on your demo. In your demo, it looks like a cross between the partners widget and testimonial widget.
5. The included documentation is missing items.
I am sure there is more but I cannot waste any more time. We need the code to make the site look exactly like the one-page demo. We have worked with many WP themes from Themeforest and have never experienced such issues before.
hi ,
Sorry for the inconvenience , please provide us your credentials at “thematicwebs@gmail.com” our support team will install the demo content on your site .
Thank you !
Thank you for the quick reply to our email and the quick turnaround in fixing the issues. Very good support.
Hello
Really like your theme and had a quick presale question. Does the theme allow for me to change colours (from within the control/admin panel) or does it need to be done via the style.css file?
Hey Shiver,
The colours can be changed from style.css. Also they can be changed by adding custom styles from admin panel. Thanks
Hello, I would like to Reduce the Time of the loader, How can i do this ? Is it possible to desactivate the loader ? Thanks by advance
We would send u updates files on ur email. Thanks
Hello, I have successfully installed the update of the theme but I can not install the theme child, the error is: “missing file index.php”...
Please email us at “thematicwebs@gmail.com” We will get back to you on this.
Hi, I have sent 3 emails to the resolution of a problem but I did not have any answers yet…
@ppppaolo we just submiited update. Your ll get notice in 24 hours. Thanks
Did i miss a file or something. I am looking for documentation on how to use some of the function on this theme. Still waiting support help on the Visual Composer as well.
If you dont find something in documentation please feel free to contact us at our email id “thematicwebs@gmail.com”. The update with visual composer issue resolved will be live soon.
This may sound crazy but where is your documentation?
The documentation is in the package under the folder documentation . Please make sure that you have downloaded the complete files. Visual composer issue has been fixed and submitted as an update on themeforest. Thanks Cheers
Hello,
I am having problems with with Visual Composer Settings. I have received my Secret API Key and my Visual Composer License Key. followed all instructions. When i attempt to activate I get this: Invalid liens key. Please check information in your envato profile.
I have attempted three times with my envato profile change the key a couple of times. How can i activate my product license?
Please emailis your wp credentials at “thematicwebs@gmail.com”.
Hi, I have some problems with the visual composer: columns functions don’t run and also some non-amazing widget.
Hi , Please email us at “thematicwebs@gmail.com” our Support team will contact you soon .
Thank you !
i have bought the ‘Amazing’ template. Unfortunately I am facing some problems with Visual Composer. I tried to edit pages using this plugin but it just wont open. There is a newer version already and it is possible, that after updating, everything will be fine. Of course i didn’t buy this plugin via CodeCanyon, so i can’t update.
Do you have any solution for that? I will just add that any attempt of clicking ‘edit with Visual Composer’ results with endless loading the page. Just in case, i have checked already various web browsers.
Thanks, Matthew
Hi , Thanks for purchasing our Product we are very sorry if you are facing such problems . Email us at “thematicwebs@gmail.com” our support team will contact you as soon as possible.
Hi, thanks for the reply. I have sent an e-mail few days ago, but i didn’t get any reply. I forwarded the e-mail one more time.
We are in the middle of releasing an update. We will email you once its ready.
Hi, how can I customize colors, and css integrations? Is there a custom css function in the theme or I have to modify style.css?
Thanks a lots
Hi ,
For now there is not such option .. but we are working on the update , all the needed functionality will be added and will be available in coming week .
Thanks !
Thank you. I hope that the update will come soon so that I can do it directly on the new version of avoiding them now on style.css and then lose my edits.
Hello, my shortcode for team memebers doesn’t work. I have not changed the demo content and team members although they exist on the database, they don’t show in the About page. How can I fix this?
Please send us your wp credentials at our email “thematicwebs@gmail.com” we will have a look on your problem
thanks, i just sent them
Ok ! Our Support team will get back to you soon .
Hi, I am very interested in the theme. Is it easy to change the height of the homepage slider? I noticed in large screens you have to scroll down to see the main menu.
Thanks! And congratulations for this great template
Hi ,
Yes you can easily customize the height of slider and if you won’t be able to do that we are here to help you !
Hi, I am interested in this template, I would like to know if it is possible to insert video into slides. Thanks
Hi ,
No for now you can not add video to the slides but we can customize it for you if you are interested
simple product …
Thank you
Could you tell me what file (and where it is) corresponds to the Page Template whose name is “Visual Composer” ? thx!
Hi ,
its in the main theme folder named as tpl-vc.php
Thanks !
Hello could you tell me how I can define “Contact Info” informations in my forms ? Thanks by advance.
Hi ,
You can add contact information from theme options -> Contact Us Section . and by adding the contact us shortcodes to your pages you would be able to display this information on your forms.
For further queries please contact us at our support email address “thematicwebs@gmail.com” Thanks !
Thx!!
You are Welcome ! please contact us at our support email id “thematicwebs@gmail.com” for further queries .
Thanks !
