226 comments found.
Hello there, when uploading a logo for the header it’s displayed in it’s actual size. Why is it not decreasing by itself and what size would be the best?
Thanks!
Hi , Can you please get us though https://uxqodethemes.ticksy.com so that our support theme can help you ? Thanks
Okay, thanks
Hi. Thanks for the great theme. Please I just would like to know how to change carousel transition time. I want to show it quickly. Thanks for your support.
Hi, Thank you for the feedback. Transition time of which carousel are you taking about ? you can get help at mesunil2010@gmail.com 
Hi! Great theme guys! We wanted to add visual composer to your theme – Is it compatible? We were also thinking of purchasing ultimate add ons for visual composer. Would that also work with your theme? Thanks
Yes it’s compatible. Thanks
How can I enable the menu button on tablet device? I have a long menu so If I open my website on tablet the header is broken. Please help me, thanks.
Hi, we understand your issue , but for now there is no option to do that. Its done programatically , and its per industry standard. But we can still look into the issue, if you send me the website and login details at : mesunil2010@gmail.com . Thanks
Do you have an auto update function?
Hi, No we don’t have that feature. Updates need to be done manually. Regards
How can I change the menu text color? I added a few new menu items, but they all show up with the hover color (orange in my case). Thanks.
Hi, You can change menu text setting from theme options section on backend. You can see typography options to do that. Thanks
Thanks, I tried that. It has no effect. It seems the only thing that changes the menu color is changing the Styling Options “Theme Stylesheet”, but that screws up other things. I only want to change the menu color. Is there a “Custom CSS” I can use just for the menu?
Yes you can use the custom css menu on Theme options. Regards
Hi there, I would like to fixed the top car (phone, email and social media section). What’s the quickest way to do so? Thanks.
Hi, You can only fix the menu , if you like to fix it you must do that either by css or jquery. Thanks
Dear Paulo, I have no answer from you 8 days. I have sent you several mails. Please be so kind to answer. Thank you!
Thank you for your reply. Today I sent you an another one. Please I need a prompt answer.
Hi, Can you get me your problem to mesunil2010@gmail.com. we will fix it for sure. Thanks
Dear UX qode, I have a question regarding visual composer. Is it possible to implement that plugin and is it fully functional? Kind regards, Tim
Hi,
Yes Dikka will work fine with visual composer.
Regards
Hi I am waiting for a reply since Nov 20. This is too bad !
We have all requested tickets answered, we don’t find any email dated Nov 20. Please send your email again to us. Regards
i resend a ticket but i didn’t receive a reply
so until when I should wait ?
Hi, Can you get me your problem to mesunil2010@gmail.com. we will fix it for sure. Thanks
You support sucks. I am waiting for a reply since Nov 20 and I keep sending without a reply. One time you said your developer is not answering you. This is not my problem. Your theme support is the worst in the envanto market.
Sorry my friend sunil are out. Send email to geral.uxqode@gmail.com. I will check your tickets. Regards
Are you guys still in operation.This is extremely very bad support.Waited for 8 days for a ticket. Mailed you in the personal email mentioned in the comments but still no support.If you dont have proper template functioning. Refund our amounts.We are not fools to wait such a long time without any reply.
Hi,
We are currently dealing with support requests only by email. Until friday we answered all emails. Our support is closed in the weekends, so if you posted your question friday night or in the weekend, you can expect a answer today.
Best Regards
Dikka theme team still I didn’t get reply.Please help us.Its very critical for us.
Hi,
We have cleared all support requests until now. What is your email?
Regards
Can you please share your mail id ?
Hi,
Send your questions trough the contact form on our profile page http://themeforest.net/user/ux-qode
Regards
HI. I need help with revolution slider as it just gone missing from my front page. Any support?
Hi, i already answered you by email. Regards
Heys guys,
First of all i would like to say sorry to all users for this lack of time in the support questions, but we have some problems with our team and support team, so we are not able to answer support tickets as we wish
We will change our support approach now, we will answer all tickets directly via email. If you need support please contact us trough the contact form in our profile page http://themeforest.net/user/ux-qode
Thanks for your patience and understanding!
Is this still being supported? I raised a ticket a week ago and have heard nothing.
The support for our themes is now conducted to our email and it’s up and running now. If you need help, please contact us through the contact form on our profile page. Thanks for your patience and understanding.
Do you have the HTML version of this theme? We would like to buy it. Please get back to us ASAP.
No, sorry we don’t have html version. Regards
Can i please know when we can have an update of this theme…...am using wordpress 4.3 and am wondering if the warnings am getting might be an effect of unsupported version of wordpress?
The support for our themes is now conducted to our email and it’s up and running now. If you need help, please contact us through the contact form on our profile page. Thanks for your patience and understanding.
Hi, I need to translate some words like “Project Description”, “Project Details”, “Date” and “Client” of the Cubeportfolio. I can’t translate it with the .po . Can you help me, please? Thank you.
Hi, Sorry for delayed reply. We use cubeportfolio , you can find more here http://codecanyon.net/item/cube-portfolio-responsive-wordpress-grid-plugin/8534570 . This might help you. Thanks
Hello, I need to import template but after the process (import for wordpress), it never say : All done… and tempalte not visible on static page. Very stange.
Hi, Its hard to understand what are you trying to say, Can you please email me at : mesunil2010@gmail.com so that i can take look of it. Thanks
hi, it s ok now. My Old theme make problem. Back on classical theme, kill all plugin and after install dikka … tadaaa it s good. thanks
Great!
Hi there. Whenever I add an iFrame (via the Text Pagebuilder widget), everything below the iFrame does not show up on the front-end of the website: the footer is missing for example and any widgets I add below the iFrame. When I remove the iFrame, all the missing elements show again. Is there a problem in the code? Please advise urgently. Thank you.
Hi, Sorry for delayed reply . There might be conflict in CSS , you can take look at CSS or we can do that . Get to me at mesunil2010@gmail.com . Thanks
the template generates a 404 page for every TAG page which is a major issue – how can that be corrected? I submitted a support ticket via your website and haven’t heard anything back – I need to get this resolved immediately.
Hi, Sorry for relayed reply . This is really strange . Please send me details at mesunil2010@gmail.com so that i can look after it . Thanks
I messaged you 4 days ago at that email and have posted two tickets on your ‘support’ website – GET ME AN ANSWER – this is taking WAY TOO LONG – no excuses, just get it done
another day goes by, another day waiting on some support here
another day has passed, still no response either here, on your ‘support forum’ nor via your email that I have sent to twice…...
The support for our themes is now conducted to our email and it’s up and running now. If you need help, please contact us through the contact form on our profile page. Thanks for your patience and understanding.
I’ve sent emails – I’ve posted on here – I’ve posted tickets to your ‘support’ site – nothing, no response…...geez, get a clue dude
Sorry for the delay dude, I’m the founder of ux-qode and i have been out now 2 months. My team and support team had some problems dealing with this. I back now, we will deal (for now) with new support requests by email. Send your questions here geral.uxqode@gmail.com. Regards
