236 comments found.
Hello! I ve bought the theme but I got a probleme when i try to instal it, need help asap, error message shows error: “bad configuration file” and I am using prestashop 1.6.1.4
Hello,
You need select correct file for install theme. If you can’t install theme, you can contact us. We will do it for you. You don’t worry
When you answer the question the week before? It’s a simple matter of.
Hi,
What do you want ? You can follow your ticket we will help you
Funny. Ticket was once sent. My SpamAssassin is an important e-mails as SPAM – may thus killed. Respond to Tickety from another e-mail because you have this on blacklists.
You can contact email themesplaza(at)gmail.com
We set up a few tickets – No there is no response and the matter urgent. Are you serious? Ok, I just went on themesplaza mail (at) gmail.com – ask for an urgent reply!
Please you can check your email again
You are making jokes clearly! Our postal services are functioning properly. THERE WAS FROM ANY MAIL. We just sent from gmail – please write back there.
We have receive your email. We’re checking it and help you
Hi, I’ve tried everything to get this theme installed but it doesn’t work. I read and followed the documentation but no success. Thanks!
Hi, You can check your email. We will help you complete install theme
How I manage to remove ‘New Products, Sale Products, Contact Us’ from the navigation bar?
Hi,
You just configure Megamenu Customer. On Settings table, you can manage displaying item in navigation bar.
Regards,
PT team.
I have a problem with themes / sagitta / pos modules / block contact / nav.tpl not recognize the name of the user logged, it is as if the .tpl not realize that already changed the user and lets him cached
Hello,
You can contact us http://www.plazathemes.com/tickets and provide detail. We will check and help you
Hi The POSEXTENTIONS MANAGE SLIDESHOW dont work links
Hello,
You can contact us http://www.plazathemes.com/tickets and provide detail. We will check and help you
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Hello. I left a ticket for help in installing the theme. When came to him?
Hello, Please, you can wait and check your email. When we responded you. You can get ticket ID
hello can i hide all placeholders and thumbnail? like that: https://goo.gl/F4vcXq
Hello,
You can contact us http://www.plazathemes.com/tickets and provide detail. We will check and help you
Is there any function for loyal points?
Hi,
Sorry, we don’t understand. You can provide more detail. Thanks !
Hello, could you please be so kind to add Prestashop’s default hooks in the temaplate? I am using modules that they need this. Many thanks in advance!
You can open a ticket http://www.plazathemes.com/tickets. We will check and help you
Nello, ? ?i have purchased the theme Sagitta Prestashop Theme and have problems to install it. I try to install it on PS 1.6.1.3 and received the following error: “bad configuration file” ? ?What is wrong with the theme? How can this issue be fixed? ? ?Greetings ?Nick
Hi Nick,
You need see document and video for install theme in the package download. If you can’t install theme, you can contact us. We will help you install theme.
Hello,
i did that and it it didn’t worked. What are the next steps? Greetings
You can create a ticket http://posthemes.com/tickets/. We will help you install theme
Hi, I want to update the modules from my 1.0 version without touching any css files (because we made a lot of changes on them). I just need to upload them to my ftp? I need to upload the 1.1 o 1.3 directly?
Hi,
You can contact us http://www.plazathemes.com/tickets. We will help you.
Hi! Theme don’t work, there is a problem in the installation. I sent you a ticket, please answer me, it´s important.
Thanks!
Please, you can check your email and follow your ticket. We will help you
Cannot install on 1.6.1.0+
I have a ticked opened (id #1972) since 23.11 providing all the information they need to install the theme, no help at all.
As pro007 said, the parameters in config files are set to PS 1.6.0.9 (right now I am trying to install the theme on 1.6.0.9, hoping it will work)
Theme documentation/guide is old.
Hi,
Follow your ticket. We’ll check your ticket right now.
Thanks !
Theme don’t work on 1.6.1.2 and work only layout 1
We checked it worked. You can open a ticket http://posthemes.com/tickets and provide detail. We will check and help you fix it.
you have quickstart zip with 1.6.1.2 presta?
we haven’t quickstart 1.6.1.2. You can install prestashop 1.6.1.2 and install our theme on it
dont work!! guide for 1.6.0.9 in package and this not correct for 1.6.1.2
You open a ticket we will help you install theme
already but support not answer
how it can work in 1.6.1.2 if config file old and theme in zip old too http://joxi.ru/Y2LXEknF37aQ26
We have updated it compatible with latest version. You can create a ticket we will help you. If you have created a ticket, please you can check your email and follow it.
Dont work on 1.6.1.+! support cant install this theme in two weeks!!!
We can install it on 1.6.1. You can contact us. We will help you install it
I already contact two weeks ago and send all data for install, but support cant install it!!!! this domain for check red-atv.ru
You can check info you provide. It isn’t correctly
You can check your email again.
Support ask for login and pass for admin panel of site but how can i give it if cant install it???
you check your email
Just bought this template. Problem in the installation with the revslider:
[PrestaShop] Fatal error in module file :/homepages/33/d597952974/htdocs/pres/modules/revsliderprestashop/inc_php/revslider_db.class.php: Class rev_db_class contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (DbCore::getAll)
I think it isn’t updated…
Ticket sent. Waiting for an answer.
Please you can wait. We will check and help you
No prob 
Fixed ! Thanks you so much for your support !
Hello! Is it possible to disable this hover roll animation of circles with prices? I mean, when I mouse-hover mini-product-card, the circle with “new”-word is replaced with the circle with price. In my country we have 5-digits prices and they will not fit into this circle. Is it possible to disable this effect EASY? Or I shlould ask support to do this?
Hi,
You can disable easily this animation. It’s only CSS. After purchasing, we can help you to customing your website.
Thanks for your interest !
Great! I’m looking for this theme. It looks great! )
Hi,
Send a ticket here: http://posthemes.com/tickets . Our support team will help you. And send a ticket by English.
Thanks !
Hi, Does this theme support RTL for farsi?
Hi,
This theme supports RTL. You can use it for your website
tnx. may you show me whow to be displayed multi color product? i cant find in live demo
You can displayed multi color product
Hello
I have upgraded Prestashop from 1.6.0.9 to 1.6.1.1 and I decided to install and activate the Blog module.
The modules are on the latest version.
I got this http://i.imgur.com/hQZ3SSR.png
How can I solve it ?
Hi,
You can contact us. We will check and help you
