119 comments found.
I just updated this theme using the auto update and the design was completely different than before. I went to the about link in the customization menu, and found that the theme should have a Appearance > theme options in the admin menu that I did not have. I also found out that the theme I now had on the site was SEO Premium (http://seosthemes.com/seo-free-wordpress-theme/) – not the SmartSEO theme (http://themeforest.net/item/smartseo-seo-marketing-services/full_screen_preview/11406126) that I purchased.
After playing with it for awhile to try and figure out why the wrong product was updated, I finally just deleted the theme, downloaded it fresh from themeforest, and tried to install it. Now the install is failing because the CSS stylesheet is missing from the install file.
Please let me know when and if this file mix-up issue will be fixed.
Dear Sir,
I download the last version of the theme and updated it. The visual composer is not working properly. It only show me half of the page contents in the admin “Page Editing” not all content although all content is showing in front end.
Please advise
Hello Vigorstudio!
Thank you for your comment 
Please contact me by ticket system and we will send you a new plugin update.
https://axiom.ticksy.com/ It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.Best Regards !
Thanks.
When can I install WordPress 4.5 ?
Hello bastianbarajanan !
Thank you for your comment
You can install wordpress from your admin panel.
or contact our support operator, once you purchase the theme, with the request to provide files you need. Here is direct link to submit a ticket.
https://axiom.ticksy.com/Have a great day!
the visual composer isnt loading on my website and we haven’t made any changes at all to the theme – what can we do?
Hello ahmed-kasim ! You need to update visual composer.
Please, contact us via ticket system.
https://axiom.ticksy.com/It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Best Regards !
Thanks.
Hello,
I’m waiting your feedback from 2 tickets support that I open the tickets more than 2-3 days ago. 1st ticket – 3 days ago on April 1, 2016 at 11:15am 2nd ticket – 2 days ago on April 1, 2016 at 10:28pm
Please help urgent to solve my issues and feedback me ASAP.
Thank you, Thananit
Hello Thananit,
Provide us with your ticket numbers, please. The tickets we are working now are regarding category slug and posts issue.
Best regards.
Hello,
My issues (posts issue) have been resolve completely and I’m waiting your team solve about category slug. I received your team respond completely. Very good jobs.
Thank you very much for the best support. Thananit
Hello Thananit,
You have got solution about category slug in your ticket.
Wish you good luck!
Great Looking theme. How does it work?
Hi, I think this template is really great, however there are some things which are incomplete and un editable. Please let me know if you will be able to fix any of these bugs.
1. Testimonial text cannot be edited. The title and author is editable but not the main content. (had my Programmer fix this)
2. The Meet Our Team section cannot be edited
3. The form on the contact page cannot be expanded (had my programmer add a different form)
4. The set up you have for the “project pages” is all under the blog section and, in my opinion, it should not be. I will be using this section to showcase my work (websites that I have designed) and I don’t really want this to be mixed up with my blog posts, just not the same thing at all.
Thank you and have a PERFECT day
Peggy Pollice
Dear Ppolice, Everything can be changed via admin panel. Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Presale question, Can I add icons to the menu?
Hello, It seems you have bought a template. Sure you can add an icon in Appearance – Menus. There is an options. If you have any other theme issues, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page. Best regards.
Is this possible to integrate Plagiarism Checker API system into this theme? If possible please let me know.
Dear Sohag67, Thank you for your interest in our theme. We have checked the link you have provided. Really a very interesting tool, but unfortunately, we cannot tell you for sure whether it will work with our theme. We do not know how to integrate it in our theme. if you guide us in this way, we can test it and tell you for sure. Best regards.
Hello,
I have a problem since i bought this theme and i tried to open a ticket on your support website, but i got an error says that my license key for another product!
I sent you an email too 5 days ago and i didn’t got any response yet.
Anyway, my problem that i can’t activate the “Visual Composer” plugin, each time i put the info i get this error message “Invalid data. Check your information or open support ticket at support.wpbakery.com.” when i logged to that website i got another message “NO LICENSES FOUND It seems that you do not have any valid license for Visual Composer. What does it mean? It may be so that you got Visual Composer by purchasing WordPress theme which does not grant you with direct license for Visual Composer.”
How come there is no license and you said this plugin is included, I managed to install the dummy data without it, but what is the point of including this plugin if it without correct license key?
Please let me know how to fix this or tell me what is the correct data.
Thanks. Amr
Dear BlackCode, submit a presale ticket by following this link https://axiom.ticksy.com/ You will get reply and visual composer immediately. Best regards.
Thanks
Hello Blackcode 22. That is Tamara’s email: kiraburns88@gmail.com please, send us your purchase code, so we can help you to submit a ticket and send you back a new version of visual composer. Best regards.
Hi, I have a big problem with your support, since i bought this theme until now and that plugin not working, your support sent me a version “js_composer” but once i update it, it stopped to work and asking again to verify my license which i have no idea how to make it work! Your support said that you will fix this, and you nor fixed it nor you replied my emails after this, and i feel that i bought the wrong theme! It’s good theme but your support not as i expected. I removed the new plugin and installed the old one you sent me, and it’s just loading and never allow me to do any editing that it’s made for! If you can please provide me support this time, because it’s the same story as before and i gave up making this works.
Hello BlackCode22 !
You can use Visual composer without license key. Our license allows us to built in Visual Composer in the theme and transfer limited license to end users allowing them to use Visual composer in one end product.
Visual Composer updates are supplied with theme updates so you will be able to get new version of Visual Composer as soon as we release next update.
Please, contact us via ticket system.
https://axiom.ticksy.com/It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators.
Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Best Regards !
Thanks.
i updated the Smart seo theme and it is corrpupt. The design is completely different. Itried tosend a ticket and it says the purchase code is wrong.
Hello,
Please, submit a presale ticket (in heading put your problem) Also provide us with your website name there You will get reply immediately.
Thanks.
The purchase code doesn´t work and i can´t send you the summit ticket on your website.
We have bought a web template SEO and all photos are pixelated. I dowload several times and when I open the images, icons all are pixelate.
pls, what i can do it to get quality photos?
thank you
Hello, if you cannot submit a ticket, please submit a presale ticket. We will reply to you immediately. Best regards.
Hey there,
How I can disable the style settings of web users?
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hello Dear, Can I use this theme as one page website?
I mean, the menu can be links in the same page, with animated scroll? or I should add these features by code?
Hello,
You can insert anchor to your menu and using trx_anchor shortcode, make one page website.
Best regards
...
Dear Customers,
This holiday season, we are looking back with appreciation for your loyalty and looking forward to moving into the New Year together. We hope that the holidays and the coming year will bring you happiness and success!
Best regards
After Installing WordPress Https plugin, I am getting this error. Can you please tell me how can i solve the problem?
http://prntscr.com/9d7z2yI fixed the problem. But now I am facing another problem, Maybe I need to install updated version of Event plugin. So you need to update your product.
http://prntscr.com/9d8bufHello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Dear Customers, We are sorry for the inconvenience. Temporary ticksy support system is not available now. During 24 hours it should start to work again and you will get your ticket replies. Best regards.
Hi, How can i see the emailadres in the team page? Now its the mailadres by a team member not visible on the page
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
I tried leaving a ticket for support but every time I type in my license key it gives me an error message. I’m trying to figure out why my theme crashed or changed. Please help.
Dear Kylewallon, Please submit presale ticket and you will get reply. Best regards.
I’m interested in this theme based purely on it’s SEO capabilities and non-bloated code. It looks great but I’m wondering if you can take a look at the w3c validator errors and google page speed of the theme. Is there any way we can improve this and I’m a buyer!
Hello, I have provided this issue to our developer. He will check it and we will contact you as soon as possible. Best regards.
