Hi,

Thanks for contacting us.

If you want to limit click times of Likes or Dislikes buttons, please go to Settings > WTI Like Post> Voting Period choose “Only once/ One day/ Two day/etc”

Please note that: Voting Period: is the period after that user can vote again.

Best Regards,

CactusThemes

Hi,

Thanks for contacting us.

Unfortunately, it requires to do Custom Code to get that, but we don’t support it as you can see in the Support Policy here https://themeforest.net/page/item_support_policy#whats-included-item-support.

Could you please find a freelancer to get help in this case.

We are sorry for this inconvenience and thanks for your understanding.

Best Regards,

CactusThemes

I know the support is expired ,, but you can make it with new update ,, it is easy and the theme is yours sir,,

Hi,

Thanks for getting back.

We will consider to support videos from Openload, if possible and if there are many request from customers.

Best Regards,

CactusThemes

Hi,

Thanks for contacting us.

1. Unfortunately, NewsTube theme doesn’t support this function now. We will consider if we could add it to the later version of the theme if it’s possible.

2. Please check this document for more information of Post grid settings http://newstube.cactusthemes.com/doc/docs/shortcodes/posts-grid/#shortcodes_posts_grid

After that, if you still can not figure out it yourself, please create a ticket to our Support System at http://ticket.cactusthemes.com/ with your site URL and an Admin account so we can check better.

Best Regards,

CactusThemes

Thanks.

You are welcome!

Hi,

Thanks for contacting us.

We are sorry but we didn’t get your point. Could you please explain us more about your issue with screenshots show we can check and help you better.

Best Regards,

CactusThemes

yes.. sorry accessing to this page while being a guest or an administrator doesn’t show the same thing http://www.avantpremieretv.com/partenaires/

With admin access, only 3 posts available (the expected view) With guest access, a lot of posts are appearing from other categories

previously, this page was configured via Visual Composer with what is being displayed by the guest view. I updated it to show only the right posts to be displayed (a different category of posts) (update done via Visual composer).

It seems that Visual composer is no more proposing backoffice interface, I had to update it with Visual composer Front office: is this generating a borderline effect?

best regards,

x

Hi,

Thanks for contacting us

We need an Admin account to check better in this case.

Could you please create a ticket to our system at http://ticket.cactusthemes.com/ and leave us your website url and an admin account or you can send us all information via the Contact Form in our Profile page https://themeforest.net/user/cactusthemes.

Best Regards, CactusThemes

Hi,

Thanks for contacting us.

This is a bug, we will fix and and update it in the next version, please wait and update when we release the fix. We are sorry for this inconvenience and thanks for your understanding.

Best Regards,

CactusThemes

Thanks, can you provide an estimated time when the new update is available, with this fix?

Hi,

Thanks for getting back.

We have fixed this issue in the previous release of NewsTube theme as you can see here http://newstube.cactusthemes.com/release_log.html

Fix: cannot click on Post Title of Parallax Slider

Best Regards,

CactusThemes

Hi,

Thanks for contacting us.

Please check this FAQ to know about this issue: http://ticket.cactusthemes.com/kb/faq.php?id=73

Best Regards,

CactusThemes

Hi,

Thanks for contacting us.

Please submit a ticket to our Support System at http://ticket.cactusthemes.com/ and leave us your website url and an admin account so we can help you check.

Best Regards,

CactusThemes

Hi,

Thanks for contacting us.

You need to do Custom code to get that but, within the Support Policy, we don’t provide support for customization code. In this case, you should find a freelancer to get help, or you can contact our Manager via the Contact Form in our Profile page at https://themeforest.net/user/cactusthemes, with the requirement of customized task. Thanks for your understanding.

Best Regards,

CactusThemes

Hi,

Thanks for contacting us

We have checked our demo and found the share Facebook function works fine as you can see in this image http://prntscr.com/chbzua

This issue might due to your server blocked the image.

Please send us your site URL and more information about your issue by text/image so we can help you better. Thank you.

Or you can submit a ticket to our Support System at http://ticket.cactusthemes.com/ with these above information.

Best Regards,

CactusThemes

Hi,

Thanks for contacting us

Please refer this Video tutorial for more details https://www.youtube.com/watch?v=kPNJucM_Umc

Best Regards,

CactusThemes

Hi again,

Thank you for this. But I was refering to these pages, not the homepage: http://newstube.cactusthemes.com/all-tags/ and http://newstube.cactusthemes.com/all-categories/

There doesn’t seem to be any information on the videos as to how to create these two pages.

Thanks in advance for any help you can give.

Best,

Hi,

Thanks for contacting us.

Please refer to the FAQ in our document here: http://newstube.cactusthemes.com/doc/docs/faq/how-to-create-all-categories-and-all-tags-page/

Best Regards,

CactusThemes

Hi,

Thanks for contacting us

Unfortunately, NewsTube theme just supports image ads for video on Mobile, not video ads. We are sorry for this inconvenience and thanks for your understanding.

Best Regards,

CactusThemes

Hi,

Thanks for getting back to us.

- For Ads: If you are using Top Ads, in order to align vertically and horizontally, please try to add this CSS in Theme Options > General > Custom CSS.

.ads_top_nav a {
   padding: 12px 12px;
}

- If you want to align for Wall Ads left, please go to Theme Options > Advertising > Wall Ads Left – Width and specify width for Wall Ads Left, in pixels.

- If you have more questions please submit a ticket to our system at http://ticket.cactusthemes.com/ so we can help you better.

Best Regards,

CactusThemes

Hi, Thanks for contacting us.

Please refer our document here to know how to translate theme with PoEdit, you can translate words: login, logout, etc….

http://newstube.cactusthemes.com/doc/docs/translation-rtl/

Also, you can refer this Video tutorial for more information.The process of translation theme in NewsTube is similar to University theme: https://www.youtube.com/watch?v=jwc0uLbvb7c

If you have more questions please submit a ticket to our system at http://ticket.cactusthemes.com/ so we support better

Best Regards,

CactusThemes

hello I’m unable to log any ticket: I’m integrating theme bought by my customer and he is on holiday and I’m unable to join him: I have the payment proof with a relevant Purchase code

Hi Thanks for getting back to us.

Please contact us at hi@cactusthemes.com with information of your Envato username and Purchase code, so we can help you create a new ticket.

Best regards,

CactusThemes

Hi,

Thanks for contacting us.

We are not clear about your question, could you please explain us more by text/image so we can answer better. Thank you.

Best regards,

CactusThemes

Hi,

What do you mean, pls be more specific. Thank you

Best regards,

CactusThemes

Hi Thanks for contacting us

You can add Flipboard icon by using Custom CSS. please follow the steps here: 1. Create a custom social account - In Font Awesome Icons: for example enter class name “flipboard”

2. go to Theme Options > General > Custom CSS and add Custom CSS below

i.fa.flipboard {
    content: url("your url image");
    width: 15px !important;
}

3. check result

Best Regards,

CactusThemes

Hi,

Thanks for contacting us.

We had a day off on our National Day, we got back and replied your ticket http://ticket.cactusthemes.com/kb/tickets.php?id=9597 Please check. Thank you.

Best Regards,

CactusThemes

Hi,

Thanks for contacting us

We have functioned to change main color for page, however if you want to change color for each section of theme, you need to use Custom CSS. It is our design and that is the purpose of the theme too. Please give us your site url and explain us more about what do you want to change with nav-menu, so we can help you better.

Best Regards,

CactusThemes

Hi

Thanks for contacting us

1. Unfortunately, we have not likes, rating …etc widget in the Sidebar, you need to find a suitable plugin to use instead.

2. In order to create a header like your website, you need to do Custom CSS for Newstube theme. We will help you if you buy our theme.

3. We have functions to use with google fonts, please refer to our doc here: http://newstube.cactusthemes.com/doc/docs/theme-options/color-fonts/

Best Regards,

CactusThemes

the code I’m using: [xgrid layout=”3” condition=”latest” count=”10” order=”desc” cats=”24” featured=”0” speed=”100”]

Hi,

Thanks for contacting us.

Yes, your code above is true, however you need to change the double quotation marks for each value in shortcode.

For example:

[xgrid layout=”3” condition=”latest” count=”10” order=”desc” cats=”24” featured=”0” speed=”100”]

If you still do not fix this issue, please submit a ticket to our system at ticket.cactusthemes.com so we can help you better

Best Regards,

CactusThemes