1411 comments found.
Hi,
I’m using Scalia Theme (Scalia Child Activated). I have purchased extended Visual Composer License also and would like to activate it, but it always error with message: “Sorry, you are not allowed to access this page.” when redirected to http://www.nusantara-ict.id/wp-admin/admin.php?page=vc-updater. VC Support said: “The issue is because the theme developer has disabled the product license tab at your end using vc_set_as_theme. You can get in touch with him and get rid of the above code from the theme to get it back.” I’ve search within function.php or Scalia theme but couldn’t find this function. Please help. Thanks.
We maintain a site running Scalia 1.4.4, which often means updating plugin files and core files, as well as moving the site around to development environments hosted on the same server as the production site, but closed to the public.
Every time this happens we seem to run into a very peculiar situation where widgets no longer exist.
The options table has the information for the widgets stored where you would expect to find it (‘sidebars_widgets’) but nothing renders in the backend, even after importing these widgets again from the production site – and if one where to export the widgets from the backend of the development site, one ends up with an export file of only 2KB – which would indicate that no data is being exported.
Any idea what’s going here?
Hi could you please submit this ticket at codexthemes.ticksy.com ? Thank you
Your Article about Font Icons and Social Icons located at: https://codexthemes.ticksy.com/article/8031/ needs to be updated. This process DOES NOT work. I’ve followed it step by step, and the icons do not display correctly. You can see this here: http://jchambo.com/wp-content/uploads/2016/11/footer_socials_error.png as if they want to display, but they just do not.
My support has ran out for this product, but this is a standard feature your theme is supposed to be able to support, and it does not work. Please advise on a solution in resolving this.
Hi, could you please contact us via our contact form here https://themeforest.net/user/codexthemes and provide your URL as well as wp admin and FTP access, we will check, what is happening. Thanx
how can I import all scalia themes please can you make a video or screenshot it step by step please thanks.
Hi, unfortunately we cannot verify, that you have a valid purchase license. Please be so kind to submit this ticket at codexthemes.ticksy.com and we will assist you
How can I import my demos to wordpress?
Hi, unfortunately we cannot verify, that you have a valid purchase license. Please be so kind to submit this ticket at codexthemes.ticksy.com and we will assist you
Hi I have a question how can I know which file do I download in to wordpress and how can I see the demo in wordpress do you have a screenshot step by step? thank you
Hi, unfortunately we cannot verify, that you have a valid purchase license. Please be so kind to submit this ticket at codexthemes.ticksy.com and we will assist you
Hi there, I just tried to update Layer Slider, but it has stopped working. Can you help me? Thanks
Hi, can you please contact us via our contact form https://themeforest.net/user/codexthemes and provide your URL as well as wp admin access details? We will check
I installed the WooCommerce plugin, and followed the steps in your description, but it doesn’t display the single products etc. like in the example.
Error: Fatal error: Call to undefined method WC_Product_Simple::get_available_variations() in /home/sep77583/public_html/hosted/osdvub.be/wp-content/themes/scalia/inc/woocommerce.php on line 90
I saw that many customers of yours have been facing this issue. I checked the comment section but you have redirected them to your tickers portal. Is there anyway you can make this issue public or share whats the issue with this feature?
Sorry, but I cannot find such issues in our support forum. Where did you see that?
HI i just noticed a problem with the theme and need to find a solution really fast i am using woocommerce with this theme and when a client is making a purchase of any product and doesnt fill in SOME/ANY AT ALL required fields he is still alowed to continue and finish the order. anyone can give a advice on what to do with this? much appreciated. this cannot happen
normally this isnt allowed in woocommerce i am testing this on other themes aswell and so far this only hapens with scalia
i tried with the newest update and still the same thing
Hi, could you pls submit your URL and wp admin access details a thttps://codexthemes.ticksy.com/ and we will check
hmm I cant as my support expired as I just found out 
any other solutions?
You can just renew your support subscription and submit this ticket, we will check asap.
hmm so I shall pay aditional 43dollars so that you can fix an issue with your theme that I just reported and should be fixed for other clients aswell in the first place?. No thanks. I used this theme on two small personal sites and one ecommerce attempt of mine with woocommerce and it was so much headache. First two sites were fun easy to create as long as I kept it simple and didnt have to use woocommerce, but mine last project was such a pain ..you know that many strings have to be translated manually because they cant be found anywhere in either Scalia or Woocommerce .PO files? There are some issues I am having since the day I bought the theme but they werent so pressing and most of them I fixed myself. No point writing them down either as I am not a paid member anymore.
I thought about it and considering all the headache and negative comments latelly I think I pass. I just cant afford another setbacks, clients are nervous and upset with me and I just dont have time to solve stuff like this. We buy themes to make our work easier, especially with smaller clients, but i cant wait for an update to come out that will address the issues i have right now, like this for example, And when it comes out i loose my changes .. but what other chance I have my clients wont wait until he theme gets updated and HOPEFULLY fixes stuff that creates problem for us.
Please forgive me, I dont mean to be ungrateful I really liked Scalia and used it on couple of websites aswell, I am really grateful for all your hard work I am and the theme is well done but you have no idea how many problems I had with updates and all the tiny issues i had to fix myself. And I am not paying additional theme price just to fix something that shouldnt be there in the first place. I will rather move to another theme. THank you and sorry for this harsh comment I am frustrated for two weeks now because of this ecommerce project.
Have a nice day and goodluck with your next projects
Hi, please forgive us in our turn, we do not mean to be awkward or something like this, we just can’t reproduce this issue and noone of our customers has had something similar before. That’s why we need to analyze your specific case, check your installation and configuration carefully. All this is our time and we have a lot of other customers with regular support license waiting for our help. So we need to set priorities, that’s why I have asked you to prolong your license and we will sort it out asap, I am sure
Hey This theme was last updated on 1 July 2016. Since then Visual Composer, Slider and other plugins have been updated. This is a SERIOUS Security Issue with this Theme.
Saving the Scalia Theme Option re-directs to the front-end page and never saves the settings.
Please fix your theme, vulnerabilities can have a serious security impact.
Please assist. Jay
Hi Jay, you can always update all plugins as described here https://codexthemes.ticksy.com/article/8023 . All our plugins are up to date. Concerning the theme options issue you are experiencing – looks like some folder/file permission problems on your FTP. Can you share your URL, FTP and wp admin access details a thttps://codexthemes.ticksy.com, we will check
Hey CodexThemes,
Please review the message we shared above. Another user (sproutstrategies) reported the issue as well.
Visual Composer is NOT working! Update the theme and submit the latest Visual Composer…. I sent a message above, yet you are avoiding this. Another user messaged to you and now you are ignoring it… Please fix the issue. Scalia Theme Options are not working either. Making changes on Scalia Theme Options and then saving it redirects to the front-end website.
Please assist Thank You
Hi Jay, you can always update all plugins as described here https://codexthemes.ticksy.com/article/8023 . All our plugins are up to date. Concerning the theme options issue you are experiencing – looks like some folder/file permission problems on your FTP. Can you share your URL, FTP and wp admin access details a thttps://codexthemes.ticksy.com, we will check
Hey Visual Composer is outdated. Its keep popping up. You Haven’t updated the theme since July… ?
Hi, there is a newest version of visual composer available. But we need to check first all possible compatibility issues with our theme before releasing the update. There were too much changes in Visual Composer in the latest version. Now, Scalia uses the previous version of Visual Composer 4.12.1, it should work well. If you have some issues with that, please be so kind to create a support ticket at https://codexthemes.ticksy.com/ , we will check
Hi, I am trying to import the demo of this theme -> http://codex-themes.com/scalia/scrollex/
However, when i follow the documentation it is not properly being imported and just reverts me to incorrect menu and incorrect sections of the theme. Can you help me out here?
Hi, sure, we can. Please submit your URL and wp admin access details at https://codexthemes.ticksy.com and we will check
I did update the Layer Slider just a day before. Since I update the Layer slider, this stops working.
Hi, we need more details on that. Are you sure there is no third party plugin causing the conflict issue? Could you share your wp admin access as well aas an URL of the sample page with Layerslider a thttps://codexthemes.ticksy.com?
yes, I am 100% sure that there is no plugin having the conflict. Reason being is that if I set the LayerSlider from the Visual Composer directly then this works. but if I set from the page slideshow (theme feature) then this does not work.
I am trying to add the ticker but this says that support is expired. Is there any other way I can share the credentials as I do not want to make this public.
This issue is very critical reason many users must be facing the same issue.
Hi, sorry for this delay. No, we didn’t have any support requests like this one. In order to be able to help you it is really needed that you extend your support and submit this issue at our support forum. We have a lot of different requests, so please be so kind to understand that we cannot provide support without a support license. Thank you
I love this theme and there are so many great features. However Visual Composer no longer works on the backend editor. So I am left to only code pages in html using the Classic Editor. I updated the theme to 1.4.4 and still no luck. Any chance you can make it compatible with Visual Composer again?
Hi, thank you! However we cannot reproduce this issue. Are you sure there is no conflict with some third-party plugin? Can you share your URL and wp admin access via our contact form here https://themeforest.net/user/codexthemes and we will check. Thanx
Hey Can you please update the Visual Composer and resubmit the files or simply provide the updated version of Visual composer? The Visual Composer has compatibility issues in the back-end during the edit and also a lot of updates has been released.
You have NOT updated the theme since —>Last Update 1 July 16 <—
This is a serious concern. Please update the Visual Composer. NOT updating the theme leads to compatibility issues.
Any person thinking to purchase this theme should STOP and think twice. This theme is not updated.
Please assist. Thank You
Hi, pls check my replies above
Hi, another question: for the portfolio: how can I have the title appear on the image (as in the hover effect) without having to hover over the image? Thanks for your reply!
Hi, would you be so kind to submit your questions at codexthemes.ticksy.com and my support colleagues will reply you asap. Thanx
Hi, thanks for the great theme. One question: can I add a video (hosted on youtube) to the media gallery? For some reason it wont upload and display properly. Can you help? Thanks a lot in advance.
Hi, another question: for the portfolio: how can I have the title appear on the image (as in the hover effect) without having to hover over the image? Thanks for your reply!
Hi, would you be so kind to submit your questions at codexthemes.ticksy.com and my support colleagues will reply you asap. Thanx
hi, I want to achieve something like this > http://i.imgur.com/0xnExj0.jpg
header box layout.. can this theme have this option?
Hi, pls check our replies in TheGem support
replies in TheGem support? what do you mean exactly? this is pre-sale question before decide to buy..
Hi, sorry, I mean, you have already posted the same question here https://themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/16061685/comments?page=10&filter=all#comment_14659283 . As TheGem is more powerful in this concern, we will reply there
ok, I just realize that, because I was doing shopping and surveying themes to buy, and I don’t really get the same question mean, because this is 2 different product.. I dunnot know what this one yet to offer compare to other one
Hello, I already have your theme. I need to move my site to a new domain. Is there an easy way to achieve this.
Hi, the best way is to use Migrate DB plugin for this.
Thanks…
You are welcome
have a support license but not able to enter ticket and need help with an issue of Woocommerce not working!!!!!!!!!!!!!
the ticket area keeps saying my purchase code isnt valid even though it is good through next year…...... Sorry, that purchase code doesn’t seem to be valid.
Hi Chris, sorry for the delay because of the weekend and timezone. Sorry for this inconvenience. Can you please contact us via the contact form here https://themeforest.net/user/codexthemes and provide your license code as well as describe your issue (please provide your URL and wp admin access as well), thanx
