130 comments found.
I have a fatal error that just showed up on the them. I can’t access the ticket support system. Please help.
Hello, please submit a ticket with your site’s URL, the system is up. Thank you.
I am having the same problem ASC was having with importing demo data…
Please try to add at your php.ini file: allow_url_fopen = On; (or consult with your hosting provider how you can get allow_url_fopen = On; at your site). For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
I did this. Still no luck. I have created a ticket (actually before I posted here) but have not heard form anyone.
Please check the ticket replied. Thank you.
Hello! I’m getting an error code/failure while attempting to import demo data
Hello,
You receive errors as your server settings do not allow to load demo content from external files. Please check the ticket reply – the tech support operator has provided the solution.
Best regards
i tried to install the Theme on my WordPress Page – but it always crashes my WordPress installation. Don’t know why.
Hello. Please submit a ticket at https://ancorathemes.ticksy.com
Include Wordpress login details and FTP or hosting file manager access details for our techs to have a closer look at the issue.
Hi, friends, I’m very sorry, but I can’t figure out where to change the footer image. Can you please give me a hint? Thank you!
Hello,
Our tech support team is ready to help you with that. Please submit your request at https://ancorathemes.ticksy.com – and get qualified help of our tech support operators. Thank you!
Best regards
Hello, I tried to install the theme into wordpress interface but when I click on ACTIVATE or PREVIEW, the page do not load anything.
Hello,
We need to have a look at the files and your server error log. Please provide us with your website details (url, wp username/password and FTP details) in a ticket at https://ancorathemes.ticksy.com/ We will be glad to assist you with the installation.
Best regards
I’m curious if some of the animation elements can be disabled within the admin UI? I like the theme but would like to reduce the amount of animation. Additionally, how many plugins are necessary to make this theme run out of the box?
Hello,
The slideshows you see on the homepage can be easily disabled in admin panel. All the plugins are included in the package so you only need to follow the prompt at the top to install the recommended plugins. In case you have any further questions, please submit a ticket request at https://ancorathemes.ticksy.com/ – and get qualified help of our tech support operators.
Best regards
Hi there, is the plugin Visual Composer for free here? Because when I wanted to update the plugin, it asks for licence and I don’t see any…. great theme BTW. Thanks!
Aha, I see it now. I’ve to wait for theme update. Sorry! and thanks again 
Hi,
Visual Composer plugin is bundled with the theme so you will receive the plugin updates in new theme releases or via tickets. Please submit a request at https://ancorathemes.ticksy.com, our tech support operator will send it to you.
Regards
Hi. Can you tell me where I can get the same stock photos?
Hello,
Please submit a ticket request at https://ancorathemes.ticksy.com – our tech support operators will send you the list of used images. Thank you!
Best regards
Pre-sale Question
I like this theme more than any other theme in its category, however, I’m needing to be able to put the contact information in header, like in this one:
http://preview.themeforest.net/item/camping-village-campground-caravan-hiking-tent-accommodation-wp/full_screen_preview/14950641?_ga=1.6761010.1004374343.1472157139Is this possible with this theme?
Thanks!
Hello,
We appreciate your interest in our theme! By default, the theme does not have option to enable contact details like in the theme you presented. However, with minor changes in coding you will be able to make the header look like this: http://prntscr.com/cstxu8 Our tech support operators will assist you with that.
Best regards
That’s awesome. Exactly what I need. Thanks!
You are welcome!
Dear Customers,
We are sorry for the inconvenience. Our Ticksy support system is temporarily down. In a few hours it should start to work again and you will get your ticket replies.
Best regards.
Hi I just bought this theme today. However my Wordpress got updated to 4.6 and so now this theme is not installing – I noticed it’s not compatible with 4.6 yet? When will it be updated? Thank you!
Hello,
The theme is fully compatible with Wordpress 4.6. Please provide us with your website details in a ticket at https://ancorathemes.ticksy.com/ – our technical support team will assist you with the installation. Such issues are very often connected with server settings.
Regards
BEAUTIFUL theme. I have a question. Is there any sort of Calendar page or widget or shortcode that is included with this theme?
Hello!
We appreciate your interest in our theme! There is Events calendar plugin in the package. You can see it on the demo as well: http://summercamp.ancorathemes.com/events/
Regards
In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is either to try creating the ticket again or to send your request to _Presale questions category which does not require purchase code verification. Unfortunately, the issue occured for reasons beyond our control, though we continued assisting you in comments and pre-sales tickets all this time. Please take our apologies for any inconvenience caused.
Hey! I am very interested in your theme and you have done a wonderful job. I will like to buy, but I have a few questions.
1. What happens when someone books an appointment or signs up for the camp. Can I see the back end? Do they get an email? 2.Is there a demo account? 3.Does the person have an account created? 4. Is the account for the parent for the child? 5. Can the child have a profile so the camp staff can follow up on progress at least for that week or follow up later? Thanks,
Hello!
Unfortunately, we do not provide our customers with demo admin details. But we’ll gladly send you the screenshots of the backend of the pages you’re interested in. Could you please submit your request in a ticket clicking on “Get support” button on the item details page – and get qualified help of our tech support operators.
Thank you!
Best regards
Ok
I was just reading through your website looking for the documentation—to be clear, are we unable to change the logo on the theme without paying you to do it?!
Hello!
The logo is easily uploaded in Theme Options -> Header -> Logo. You will need to load your image there – that’s it. All other main theme settings (sidebars, body style, fonts, color scheme, etc) are managed there as well. You get the full control over the website without the need to pay extra. Moreover, we do not customize our website. We offer free technical support for our customers. You can submit a ticket request clicking on “Get support” button on the item details page.
Best regards
Can I use the child theme’s function.php to change the link address of the Menu’s “Enroll Now” button. I am not using the Appointment plugin (no need), however I do like the button there and would like it to point to a custom url. If so, how? Thanks!
Hello!
Please submit your request in a ticket clicking on “Get support” button on the item details page – and get qualified help of our tech support operators. Thank you!
Best regards
Great theme! GLWS!
We appreciate your feedback!
Hi,
Pre-sales question: Do you have an option for sticky nav on mobile?
Hello!
We appreciate your interest in our theme! The theme allows you to have a sticky horizontal menu on mobiles as well: http://prntscr.com/bh07fw But only in case you use the same menu as for the desktop version. If you enable “burger” menu you see on the demo for mobiles, sticky option is not available: http://prntscr.com/bh0agy
Best regards
Nice theme, mate. GLWS!
Thank you for taking the time to write your comment about our theme, it is very much valued!
