65 comments found.
Hello, if i buy this theme today will it support the latest WordPress version ?? WordPress 4.7.2 ??
Hello,
Yes, our theme is fully compatible with Wordpress 4.7.2
Hi, I’d like to know how I can change the amenities icon ?!
Hello,
Please submit a ticket our support system and provide us with website address and Wordpress admin panel login info and we will check the issue.
Hi, I’d like to see the demo, but I can’t, can you please help me ?! Thanks
Hello,
I’m sorry for the inconvenience. We has temporary technical issues and now all works fine. You can check the demo.
Tony the visual composer still gives a 404 error URL not found only on this theme
Hello,
I’m sorry that issue is not solved yet. Our developers are working on the workaround.
Hello, In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is to try creating the ticket again. Unfortunately, the issue occured for reasons beyond our control. Please take our apologies for any inconvenience caused.
I have written a mail to you. Pls check.
Hello,
I replied on your email. Please check it.
Can you please update the theme with new Visual Composer 5.0 ?
Hello,
Please submit a ticket to our support system and we will provide you with latest Visual Composer version.
Hi there – when trying to import dummy content I’m logged out during installation and hangs on the following: https://goo.gl/4GJTnW
Hello,
I’m sorry that you are having issues with our theme.
Please submit a ticket to our support system and we will do all the best to help you.
Hey guys, quick question…are there any issues with theme running on WordPress 4.6.1? Thanks,
Hello,
Yes, our theme is fully compatible with latest Wordpress version.
How can I change a service icon? I’ve been looking everywhere but can’t find the option :-/
Hello,
You can easily change service icons on each service edit page in Theme Options > Blog & Single > Single page.
how can i remove slogan next to the logo? thanks
remove or edit
Hello,
You can easily delete slogan in Theme Options > Header. Simply delete the text in the slogan field.
Good evening I keep getting a error for the revolution slider and it wont show up. It says slider with Slider alias not found
Hello,
We replied on your ticket already. Please check it.
I keep getting 500 Internal Server Error after activating the plugins. Do you have any idea of what it might be causing the problem? PD: I’ve already try all the suggested actions on the servers side (memory limit, .htaccess…)
Hello,
Please submit a support ticket and provide us with your website address and admin panel details and we will check the issue.
Problem fixed, the problem was related to the PHP version.
Glad that you solved the issue.
Feel free to contact us back if you have any other questions.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
hi, theme options not working and the demo data option not working. urgent help needed
Hello,
I’m sorry that you are having issues with our theme.
Please submit a ticket to our support system and we will do all the best to help you.
I’d like to purchase this theme! Can it be integrated with paypal to accept payments?
Hello,
Thank you for your interest in our theme.
It includes Woocommerce plugin which allows to receive PayPal payments.
In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is either to try creating the ticket again or to send your request to _Presale questions category which does not require purchase code verification. Unfortunately, the issue occured for reasons beyond our control, though we continued assisting you in comments and pre-sales tickets all this time. Please take our apologies for any inconvenience caused.
Hello,
How add more post icon like fontawesome in backend services?
Tell me please what i need to do.
The support page dont accepted my purchase code but is valid, I’m still in the support period.
Ivo Barbosa
Hi,
Unfortunately we are facing technical issues with our support system. Please try to submit a ticket in 1 hour. I’m sorry for this inconvenience.
This theme is not S.E.O optimized. Listing it as as SEO optimized theme purely because it’s compatible with yoast is unethical and fraudulant. Google panda and schema wants a site easy crawl and bot instruction “structured data”. There an seo optimized will us the correct tag, structure data, sitemaps etc. Send the theme to an S.E.O expert and work with them in the design but first I would advise you to remove the seo optimized feature from your sales page.
Hi,
We understand your concern. Hovewer, we have not stated that the theme includes a complete SEO pack (sitemap, meta tags generation, etc). This should be facilitated by additional plugins which was mentioned on the item details page. This is one of Themeforest requirements – to differentiate the theme package from additional features that should be added as plugins.
Moreover, you could see the theme markup and check the structured data included in the theme on the demo website before the purchase.
Best regards
White font color on silver background? Seriously how you passed envatos’ quality test? http://take.ms/OD9w5
Hi,
I’m sorry for this inconvenience. We faced technical issue and now everything works properly.
You can check this page and you will see background image.
