114 comments found.
Hello,
I just purchased this theme for my Shopify store. I am incredibly dissatisfied as I am not a fan of the settings and the way the customization options are laid out. I am kindly requesting a refund. I will return the download gladly. i just don’t like the customization options at all.
Hi Mate,
We are really sorry. We believe that our Noren Theme still works well. A lot of our customers already use and they are satisfied with Noren Theme.
You can tell us what are problem you’re having and give us the admin account, we will check for you!
Kinds regards, EngoTheme
Hi! Thank you for the the lovely theme. Have dropped you guys an email regarding an error in scrolling for the mobile navigation, thank you (:
Hi mate,
What is your email’s name?
We will check your email again.
Kind regards!
Hey guys,
Need some help! Tabs for the product description, custom tab and review tabs are not working – they’re just showing all the text instead of having the arrows.
This isn’t applicable to all our products though, only some. The site is visualtroop.com
Here’s an example of a product page that is working: https://www.visualtroop.com/collections/cards_postcard/products/yin-yang-by-erchichi-2?variant=4502866884
and a product page that isn’t: https://www.visualtroop.com/products/cats-by-beesants-1
Let me know if you’re able to help us out, thanks!
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers 
Kind regards, EngoTheme
Hello!
How can i add thumbnails of others photos in product page? https://www.tamatowels.com/collections/pestemals/products/ahava-peshtemalThanks!
Hi mate,
Please send this request to email: engotheme@gmail.com.
We will discuss with you in more detail about this function.
Kind regards!
Hi EngoTheme Team,
I am currently in the process of having recharge install their software into your theme. They are running into a snag with the install. Basically, when the product is added into the cart we add a few properties into it but the javascript for the theme is not adding the properties and just adding the QTY and ID. How can we change the theme to support inline properties in the product page.
Alex
Hi mate,
We do not understand the application you’re installing affect our javascript like. Please send a request by email: engotheme@gmail.com to we can exchange with you more.
Kind regards!
Hello;
Sorry i sent those 3 seperated 
Is there anyway to change description in product page? Can it shows the description default without click on it?
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
I did now, thanks!
Hi Mate,
Please let us know your website domain name!
Kind regards!
tamatowels.com
Hi mate,
We got access to your website!
Our technical teams will check your issues
Kind regards!
Hello;
Is there any way to show others product images as thumbnail in product page? Its really hard to see and change the photos at the moment.
https://www.tamatowels.com/collections/pestemals/products/ahava-peshtemalHi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
Hello;
I uploaded a image for collection but it doesnt show as i upload. It mixed the images in categories.
https://www.tamatowels.com/collections Here is a screenshot in backend: https://postimg.org/image/6mszvtwy9/How can i solve this?
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
Please I need help, we bought your theme for an online store, but it seems there is only 4 different page templates (page,page.contact, page.sliders, page.wide) and FAQ, ABOUT US and other are missing, i cant select it because its not on the select a template list, nevertheless the files are correctly installes and page.faq.liquid exists, HOW CAN I FIX THIS? im in the middle of the construction of the site and i cant go forward without this, my email is santiagos@hikuri.com.mx ill be waiting
Hi Mate,
We don’t see the signs that you have purchased our products. Please give us your Purchase Code, we need to know to make sure you have purchased our products. Then we will answer your questions
Kind regards!
Hiya EngoTheme – I apologize, I just realized I screwed up with the order here. I recently purchased the Noren Responsive Theme as I had been requested to purchase the theme for a student that’s looking to set up an online shop. However, I didn’t realize that there were two variants of it – the shopify, and the woocommerce variant. I was supposed to pick up the Wordpress compatible variant although they linked to the shopify variant.
I know this is probably not possible, but I just wanted to ask – is it possible to swap out the purchase, or refund the shopify variant and pick up the woocommerce variant? If that’s possible I would greatly appreciate it, otherwise I understand it can be a pain to get that swapped out. Any info would be greatly appreciated. I looked through the help topic and I know it’s sketchy on returns, but I just wanted to double check in case it’s possible.
Hi Mate,
This is the reason that is difficult for us to accept. You know, when we sell this product, we have written very clearly: “Noren – Responsive Shopify Theme”. We can’t be responsible for your mistake purchase.
We are software business. Once you have downloaded it on your computer, we can’t be sure you use it or not? Or you can share free for others …
There are many other reasons that we think we won’t be able to agree to refund for you. Wish you sympathize and continued support of our products in the future!
Kind regards!
I also have this same problem – can you tell us how to enable item.properties to be sent through to cart please.
Hi mate,
We still don’t understand what you mean. Could you please make clearly your problem?
Kind regards!
Theme is not working as expected. And few images loads for ever. We even tried to reduce the image size but loading button always showsup.
We have to scrap the project .Can we get a refund ?
Hi Mate,
We are really sorry. We believe that our Noren Theme still works well. A lot of our customers already use and they are satisfied with Noren Theme.
You can tell us what are problem you’re having and give us the admin account, we will check for you!
Kinds regards!
Sent you an email. Please check and help us asap. thanks
Hi mate,
We still have not received your message.
Please send it to us again.
Our email is: engotheme@gmail.com
Kind regards!
Hi there, We need help with fixing some issues on our theme! My coworker has been trying to reach out to you guys.
1. The right image doesn’t show up when you click a different style from the drop down menu. We need the right image to show up so the customer knows what they are buying.
Us: https://www.justcoolthingz.com/products/boutique-new-women-6-colour-luxury-cat-eye-sunglasses-women-sunglasses-double-deck-alloy-frame-uv400example of another site with this feature working: https://www.shopzerouv.com/collections/new-arrivals/products/modern-rimless-mirrored-flat-lens-aviator-sunglasses-60mm-a849?variant=28540566529
2. The drop down menu bar isn’t responsive. We need it to be longer when the text inside is bigger because it’s getting cut off. We need it to be smaller when the words inside are smaller
3. The description and review tab are broken. We need these to work. We need the description to automatically show up so customers can read without having to open it.
Please help!!!
Hi Mate,
Please give us your Purchase Code, we need to know to make sure you have purchased our products.
And, Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
Hello, guys! It’s been almost a week since I emailed you my request for bugs fixing (a lot of them) as well as paid for maintaining works (additional tasks).
Every day cost me money, but you can not even advice me regarding timing of your works and when are you going to finish bugs fixing.
Bad customer service, I urge you apply yourselves and come back to me asap.
Hi Mate,
Our technical team are overloaded with the huge volume of work 
We will try to handle your problem soon.
Sorry for the inconvenience!
Kind regards, EngoTheme
Hello, EngoSupport!
If you can not issue the product without bugs or (if happened) fix the bugs immediately – don’t sell your product or refund your customers.
I payed to you for product which I can not use because it has particular issues. Why should I wait for weeks for your team will be available to fulfill my order which must be fulfilled in the minute I have downloaded it? This is e-commerce theme, which means, every day it doesn’t work – my e-commerce project loosing profit. Will you compensate me this loosing profit?
Guys it looks to me awful, and I want others know how you work before they payed you.
Hi mate,
Thanks for your advice!
We want to make the correction of problem fixes and product updates.
When we release a theme, we always make sure it is operating best.
However, during of using, it would have incurred unexpected minor errors. These errors could be caused by Shopify or 3rd party that may be the applications when they update the new version. So we have to fix and update the theme is very normal job. This represents our responsibility to our customers!
We have a lot of work that needs to be solve, there are many customers need our support. Therefore we need to have a specific plan for each piece of work. We hope that you will understand and appreciate us.
We see that you have sent a request for a refund. We are very sorry and very sad because of this.
Our technical team have been working very hard to support you, and almost had resolved your issues. Please check the email.
We hope you will withdraw a require for refund and return 5-star rating to support our product!
Kind regards!
Hi guys,
I’m having an issue with the zoom view on the product detail page, I get this error: Uncaught TypeError: $(...).CloudZoom is not a function(…)
I can’t figure out what’s wrong, of all 8 items I’m using for testing, only one works, and the other items using the same fpo image don’t. I also checked the image size and it’s big enough; as I said, it works for one of the products. This zoom feature was one of the reasons I purchased this theme. Product detail pages are often lame and the zoom terrible. I really liked this one. It’s a beautiful theme.
Also, I noticed the related products are not showing up on the product detail page either, even though “show upsell products?” is checked, and the reviews tab shows up regardless “show review tab?” is checked or not. I’ve installed Noren-Index2.zip. I’m seeing this on the product that’s working fine, no javascript errors in the console.
Thanks for your help!
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
Hi,
Is it possible to preview this theme in my Shopify account before I purchase it?
Hi mate,
Unfortunately, ThemeForest isn’t allowed to do that. You can experience the demo here: http://landing.engotheme.com/shopify/noren/It really is a very wonderful theme. Hope you will buy Noren Theme and become a our dear client
We believe you will be satisfied
Kind regards!
Hey buddy,
Just curious to know whether or not is possible to have number of sales on the items. I love the neat design, and I think this will be very trendy for the upcoming year.
Furthermore, are you able to code an element to indicate sale and also a newsletter sign-pop up. I would like to also know whether or not you are able to allow the possibility for customers to select between 2-3 grid arrangement and masonry as well as a static header or a content icon on the top.
Look forward hearing from you guys.
Best, E.
Hi mate,
1: You can limit the number of products in the sections
—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-——-
2:
Furthermore, are you able to code an element to indicate sale and also a newsletter sign-pop up. I would like to also know whether or not you are able to allow the possibility for customers to select between 2-3 grid arrangement and masonry as well as a static header or a content icon on the top.
—-—-——-
We still don’t understand what you mean. Could you please make clearly your idea?
Kind regards!
Hi pal,
Thanks for your prompt response, but I take it I was somewhat very vague. Firstly I have encountered a few current issues with the current file that I purchased.
1- the interface is very buggy when it comes to using it on the phone. The sign in becomes completely useless and fades away.
2 – currency conversions seems to lack on the interface
3 – the sign-up area both under header and at the bottom dose not capture actual data
4 – the font Color variation feels limited as the main body Color where price is similar to that of menu Color.
5* – drop down menu on the phone will not allow full view of the selection.
6 – top logo and menu will not stay static as you scroll down (both – phone and Pc)
7 – is it possible to relocate the slide dots to the top of the product image or bellow for clarity?
On a different topic, I was wondering if it was possible to have a pop-up window to capture customer emails instantly like some other templates on here.
Furthermore, what I was asking with regards to the drop down menu was a similar selection to that of amazons new theme order. Which is simple, and clean. Pictograms become the menu and on the product it captures how many customers have liked the product, viewed it or purchased it.
Also, the check out page feels slightly out of place and generic. It feels discontinued from its current sleek-simple form. Is it possible of an alternative?
Thank you for taking your time to respond to my previous email, and I hope to hear from you again for the above points. Please accept my apologies if I’ve been harsh, but I want to stream line this as much as I can.
Best E.
Hi mate,
1: Our theme is still operating normally on the mobile screen.
You can tell us the name of the browser you are using?
2: Currently, Noren Theme no currency conversion functions. But we can add this functionality to you.
Please submit this request to email: engotheme@gmail.com
We will communicate own with you.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
4: You want to make product price color different with color of the menu
We will do it for you.
Please submit this request to email: engotheme@gmail.com
We will communicate own with you.
5: Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
6,7: We still don’t understand what you mean. Could you please make clearly your idea?
Kind regards, Engotheme!
Hey there… I emailed you directly twice regards two days ago in regards to customisation request with no reply as yet… just wondering what your standard response times are for support?
Hi mate,
Can you let us know what is your email name?
Kind regards!
Is there a known issue with emails not getting sent from the the contact form? I am not receiving any notifications and have tried several different ways.
Hi mate,
What is your email content ?
Please let us know your email name.
Kind regards!
Hi, I purchased the wordpress theme noren so not sure if this the right place to add this comment and question. email content is simply the visitors name, email, telephone and any comments as it’s the contact form from the contact page.
Hi mate,
You made a mistake here, our products are Shopify theme, it’s not Wordpress.
We are ready to assist you if you buy our products.
We’re not sure, but you can already buy it here: https://themeforest.net/item/noren-shop-wordpress-woocommerce-theme/13521474?s_rank=2
Kind regards!
Hey there,
I have three questions :
1. How do I add another ‘custom tab’ drop down as I need at least two ie ‘Product Care’ and “About the designer” + the normal description. 2. How can you make the description tab on the product page by default open? 3. The “reviews’ tab doesn’t disapear when you deselect it. is this a bug?
Thanks heaps!
Ilka
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
