94 comments found.
Hey there, I have two questions for you about “muziq” wordpress template i purchased. First, when you scroll albums in the discography section left album picture disappears. The other issue is music player of mobile version of the template. When name of a track is too long the length of the track won’t fit (will not be displayed correctly). I can provide screenshots of the issues, but you can also check website I’m working on to see what exactly I’m talking about http://dunamis.band.
We don’t provide support here, please use our forum to get help: https://jellythemes.ticksy.com/.
Why wont the link for the theme work to upload the theme to my wordpress site?
Hi,
I’m not sure what going on in your website, but you can check few ways to update my theme in here: read here
JellyThemes Team
i want to set the hiphop demo up exactly as previewed….how? my visual composser and revo slider arent working..it staying i need to purchase it
Please use our forum to get help: https://jellythemes.ticksy.com/
its not working….i have no support…its telling me i need to purchase visual composer…i have seriously been up all night trying to figure this out and nothing is helping. can i please have my money back please or grant me with a new code??? this is literally the worst experience!!!!!
Hi,
We don’t provide support here and we don’t know what going on in your side, so we will need you provide your information to check.
Also, when you use visual composer with theme package, you don’t need license, it just for update and other benefit from visual composer. The default feature still work good. Please check more information here: https://jellythemes.ticksy.com/article/8215/.
Update: I see your ticket now, we will update in your ticket, please check it.
JellyThemes Team
Hi, how can I display images and videos as it is in your demo -sites? I mean, landscapes+vertical big and vertical small. Thank you
Please use our forum to get help: https://jellythemes.ticksy.com/
Is the music integration manually? Or via Spotify’s API, Pandora, Rdio ?
Hi,
You will need integration music manually.
Thank you for interested.
JellyThemes Team
Accidentally bought the HTML version. Any chance I can exchange and pay the difference? shot in the dark.
Hi,
You will need contact envato to ask this question, we can’t do anything about it.
JellyThemes Team
How can i change the google plus button on contact page to instagram button?
Hi Jellythemes, I just went to both your support page and home page and noticed it’s down. Are you still supporting this theme? I really like the theme but do need some help. Lemme know
Hi,
We will provide support in tomorrow, there’re holidays in this week so we will come back tomorrow.
The support system is: https://jellythemes.ticksy.com/. Please try again.
JellyThemes Team
awesome! Thank you!
Really awesome works!
how to put audio with player in homepage, just below the rev slider?
Hi there,
With this theme, could I not have the contact us at the bottom of every page? Also could I add more text based pages with layouts of my own?
Thankyou 
Hi,
Yes, you can remove the contact us page in every page like your wish. Also, you can add more text based pages like your wish but the layouts will need customization by your self if it’s complex.
JellyThemes Team
Thanks. Is customising the theme easy? Can I make the changes using Visual Composer?
Is it also possible to remove the twitter section off every page?
On the homepage, can I remove the news section and instead add like text and pictures?
Hi,
Yes, you can make your changes using visual composer.
You can remove the twitter section and news section if you want.
You can add like text and pictures with visual composer.
JellyThemes Team
Hi. How can I set the album buy url to do go open in a new window?
It will need some script to do it, please use our forum then I will help you do it: https://jellythemes.ticksy.com/
In the doc you say: “select “Home Page” on the Template dropdown menu (at right column of the page)”
But there’s no “Home Page” on the template dropdown, only these options: http://i.imgur.com/szrdgWk.png
PS: Your support website doesn’t work, it says “An unexpected error occured when submitting a ticket”, so please don’t tell me to go there and answer here!
Hi,
Maybe you can check Setup tab with some screenshot, it will help you understanding better.
Our support will down few hours for backup, when it’s online again, please try submit a ticket again, sorry for inconvenience.
Jelly Team
Could not find any way to add discography Tour dates widget on visual composer is listed under depreciated. How to contact you guys for support?
Please use our forum to get help: https://jellythemes.ticksy.com/
Is anyone around today? Cheers
Hi,
You can check your ticket now. We had updated it.
Jelly Team
Hi Jelly Themes, please reply to my ticket 976084 on your support system I can’t get visual composer to work – some issue with x-frame deny. Thanks.
I buyed this theme and do not recommend. The data example do not is equals of the is displayed on the preview. I’m very frustrated.
Hi,
Do you try open ticket in our support system to get help? Maybe we can help you for this case.
Our support system: https://jellythemes.ticksy.com/.
Jelly Team
Pre-Sales question. I need this theme in spanish, the theme can be translated using tools like LocoTranslate or similar??
Hi,
Yes, you can translate it with Loco or Poedit.
Jelly Team
I’m need help and my username is: Kingsizebend.
Thanks for a nice theme but your theme documentation is really missing a lot of content. I.E when ive imported all demo data and followed your video. All pages has a sidebar? why? they are threated like blog posts.. but they are a page?
I cant find a setting in the theme to remove this sidebar, only way i can remove this sidebar is to choose the Visual Composer template in backend on the page.
Also how do i get the section in top with background image and title as you have on Artists i.e in your demo. This did not follow in the demo content import.
Also the footer contact is following all sub pages in your multipage demo, but how do i solve that in my end? no documentation about it and its for sure not like that when i imported the demo content.
Looking forward to hear from you.
We don’t provide support here, please use our forum to get help: https://jellythemes.ticksy.com/
