149 comments found.
Hi,
Sorry for the inconvenience.
We have dedicated support staff to help you out with such queries. Kindly create a ticket on our support site and our support team will take care of you. Also, add a link to your site when you create that ticket.
Support site can be found here: http://support.inspirythemes.com/
Thanks,
Fahid
Hi, Your theme is compatible with the last version of woocommerce ?
Hi,
The theme author is busy with another theme update tasks for the time being. After that, he will test the latest WooCommerce plugin with Cream theme sooner.
Thanks for your patience.
Regards,
Fahid
Hello,
Please update the isotope to latest version (3.0.) because this version (2.0.) has some bugs. Example: when you reach the end of the page (our work) the filters reset on mobile phones. That might be solved after updating the isotope plugin.
Thanks, Alex Spataru
Hi Alex,
Thanks for heads-up on this. I will make sure to get it updated ASAP.
Thanks & Regards
Hey there,
Just a pre-purchase question.
Cute theme! Quick question though, I would like to manually approve each order before the payment is taken from the customer. Is this possible with WooCommerce?
Thanks for your assistance
Hi!
Thanks for your good words and taking the interest in the Cream theme.
I guess you can achieve that by only allowing them to order and don’t set a payment method. So you can approve it manually and request them to pay for it.
For more details see: https://docs.woocommerce.com/document/managing-orders/
If you still have any query, then I will recommend you to reach WooCommerce plugin support as they can help you in this regard in a better way.
Kind Regards,
Fahid
Hi, I would like to know how can i do the following things: - How can I translate the contact form in the contact page? - How can I translate the “read more” button? - In the portfolio page, how can i remove the “link button” (the one that appear when you pass the mouse over the image) - Can I replace the font for titles (h1) for an other one?
Thank you. Regards
Hi!
1) You can translate this theme to your language using MO & PO file method. For more details please consult our Knowledge Base article on How to translate your theme to your language.
2) You can disable that link button by adding the following code to the Customizer > Additional CSS box.
.gallery-item .wrapper a.link {
display: none;
}
3) Yes, you can modify the Headings font-family from Theme Options > Styling tab as you can see in this screenshot: http://jmp.sh/ZIHuof8
For any further assistance, you can reach our support staff through our support site. (Support related links are given below)
Regards,
Fahid
Hi Fahid, thanks for your help.
1) I did all the steps but is not working. I uploaded 2 files with the language that I want (chile—> cl_CL.mo and cl_CL.po) but nothing happened.
2) Worked fine. I also want to remove the link button in the home, what code I have to put?
3) Worked fine.
Thanks for your help.
Regards,
Hi!
1) Please open a support team regarding this issue on our support site and our support team will help you to get it working.
2) To remove the link icon from the homepage please use the following code into the same “Additional CSS” box.
.home-work-section .overly .link-icon {
display: none;
}
Thank you,
Fahid
Hi Fahid,
1) Ok, I’ll contact them.
2) Worked fine.
Thanks for your help.
Regards,
You are welcome 
Hello. I can’t really make use of your template because it’s not flexible at all and not even compatible with any page builder. I want a refund, how do we proceed?
Hi!
We are here to help you in case you are unable to use the theme the way we have demonstrated it in the demo site and described on this theme detail page.
If you still insist for a refund then there is a detailed article how you can get a refund here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regards,
Fahid
ºhi, i can’t edit the blog page, i want to change the template of the page. how can i do it?
Hi!
PURCHASED tag is not being displayed with your name.
So, if your client purchased this theme, then ask him for purchase code and use that to communicate with us on our support site and they will take care of you.
Support related links are given below.
Regards,
Fahid
Hi! I need do the website on three diferentes languages. But, I can´t add a free plugins due to the theme. Have you any solution for this? Now I just can add one language aditional.
Hi,
This theme support only WPML plugin to make a multiingual site.
For the setup, you can consult https://wpml.org/documentation/getting-started-guide/
Regards,
Fahid
Thank you so much! I had buy and instaled that plugin. But, I don’t know how translate de home page which in “theme options”. Could you tell me the solution? thanks!
I have the solution yet!
Hi,
I will recommend you to consult the WPML getting started guide here: https://wpml.org/documentation/getting-started-guide/
If you still face any issue then you can reach our support members through our support site after renewing your support for this theme.
Support site can be found here: http://support.inspirythemes.com/
For the details on Renewing Support you can consult the following Knowledge Base article.
: http://support.inspirythemes.com/knowledgebase/extend-renew-support/
Thank You.
Hello, I really like the theme that i’ve bought but i have a problem with the mini-cart. I can’t find a way to translate it in french. Can you help me please?
Hello,
Please post your issue with details on our support site. Kindly also attach some screenshots if possible to get a quick solution.
Support related links are written below.
Thank you,
Usman
hello there, for some reason the single product page doesn’t show the review form, how can I allow all user to add comments?
Hello,
I am sorry that you are facing this problem. Please post your issue with details on our support forum and provide the login credentials there in a private message separately.
Support related links are written at the end.
Thank you,
Usman
hello, thanks but I’ve solved the problem! it was only a conflict between the settings in woo commerce and wordpress
Hi,
I am glad you have resolved it. Please feel free to contact our support if you ever need assistance again.
Thank you,
Usman
Hello, I was getting support from Usman but then he stopped replying. I am having an issue with the layout of the products: http://www.leclairemethod.com/new1/product-category/cds/ The grid is appearing with gaps between the product items. How can this be fixed?
Hi!
I have checked your issue on your given site page. You can fix that issue by adding the following code to the “Quick CSS” box located under Theme Options > Styling tab.
.tax-product_cat.woocommerce div.product {
min-height: 495px;
}
If the issue persists, then provide your thread link here. So that we can communicate further and get your issue fixed.
Regards,
Fahid
Hello Martin,
I am sorry for the delay in replying. Please check your email’s inbox now as I have replied you just now.
You will be replied on priority bases onwards. Let’s communicate further via email again.
You can also use the solution provided by Fahid here.
Thank you,
Usman
HI there is your theme compatible with VS Composer?
Hi!
Thanks for taking the interest in this theme. Yes, this theme is tested with Visual Composer plugin.
Regards,
Fahid
hello, i tried to register on your website, but when i enter the verification code the page loads a blank.
i resolved my other issue for now.
Thanks!
Hello,
I am sorry that you are having issues with our support site.
Please contact me directly for your issue by providing the username you have registered with and the purchase code at usman@inspirythemes.com.
Thank you,
Usman
Hi,
We need to change the slug ”.../portfolio-item/...” from the URL of “single portfolio”.
Now: http://conico.es/web/portfolio-item/tarta-de-naranja/
After: http://conico.es/web/nuestros-helados/tarta-de-naranja/ How can we do it? Thanks, regards.
Hi,
You can change that slug by editing the “portfolio-post-type.php” file located under cream-theme/include/ directory as I have pointed in the following screenshot.
After changing the slug please re-save your permalinks settings on the Settings > Permalinks page.
Regards,
Fahid
Hi, I’m using the child theme (have made no changes to theme itself) and when I go to update the theme to the latest version (1.2 to 1.3.3) it seems to lose the path to a stylesheet as all basic layout styling disappears. In other words the menu stacks, slider images stack, best sellers stack and all text just runs down the page left justified. I have tried resetting my permalinks but that had no effect. I am doing my update manually via ftp (just switching out theme files) so I can safely revert in the meantime. However, can you tell me if this is this an update issue you are aware of that requires special instructions?
Hello,
Welcome to Inspiry Themes Support for Real Homes Theme.
I am sorry you had to face this issue. This is a common and minor security issue after WordPress 4.5 is released. Kindly change the permissions of all the files in theme folder from 0644 to 0755.
If you don’t know how to change the permission then please contact our support forum.
Support related links are written at the end.
Thank you,
Usman
I’m keen to get support for the issued raised at http://tinyurl.com/hra67jd – I’ve even renewed my support for the Cream theme for another 6 months in the hope of a quick response. My customer is quite concerned about this issue. Thank you.
Hi,
Sorry for the delay in reply. I have responded to your thread.
Best Regards,
Fahid
Hey hey, i’ve bougth this theme and i hope it would work so nice how it Looks like is it possible to get 5 Images in the home – section – Features? there are 4 in a line and when i add the fifth then there goes a second line on top 3 Images and bottom 2… i Need 5 in a line. (how) is it possible? regards
okay forget the feature section i cancel the fifth image and i work with 4..
I want to add any content – but this isn’t possible? shure on theme options – home – layout manager i can add some content from the theme but i want to add content how i want… i must included a video and some stuff and with the theme options i’m loose?
Hi,
As you know you can add the Content section through the “Theme Options” and even order the position.
However, you can add your contents to the “Contents” section through homepage add/edit page content area.
For any further assistance you can reach our support staff through our support site. (Support related links are given below)
Regards,
Fahid
My mobile version has issues with the main Slide slider – the text and CTA button do not appear but its ok on the computer – please help – thanks
Hi!
Please add a link to your site, so I can have a look at your issue.
Thank You.
www.happyfacesparty.com
Hi,
I have checked your site and found you have added only one slide to your slider.
However, this theme uses text to be removed on mobile devices due to the lack of space. The slide background image shows on that spot.
For any further assistance you can reach our support staff through our support site. (Support related links are given below)
Regards,
Fahid
Hey hey, i want to buy this theme. I love the image from thw woman on the header – i think every image is not included for use in this theme? can you tell me where i can buy the image? thanks
Hi,
Thanks for taking interest in Cream theme.
The theme license doesn’t allow the commercial use of demo images. These images are just for demo purposes.
You can buy your desired images form following sites:
On the homepage, I’ve added ‘product categories’ and to show 4. How do I choose what 4 product categories show up there?
Hi,
Please add a link to your site, so that I can have a look and guide you accordingly.
Thank you.
www.birthdaycakeshop.com.au – I have not yet activated the Product Categories for the homepage, as I need to know how to select the specific categories to display before activating it.
Hi,
I am looking into it to figure out a way, so you can show certain categories with your choice.
I will get back to you sooner. Thanks for your patience.
Regards,
Fahid
Did you find a solution? Thanks
Hi,
I have worked on it and added this featured to the theme for the next update.
The theme author is working on other a couple of things. He will push an update by tomorrow hopefully.
So you just would need to update your theme and you will be fine with this feature 
Thanks for your all the patience.
Regards,
Fahid
