107 comments found.
I’m interested in your theme, I’m running a website with buddypress, if I purchase your theme, am I going to be able to use the plugins for adoption, etc. Or are they separate from buddypress
Hello, Thank you for interest in our theme. BuddyPress plugin is not included in theme package, thus it doesn’t include theme styles, which you may need to add by yourself. As for functionality, there should be no problems, but unfortunately, we can’t guarantee 100% compatibility with theme.
Hello,
Unfortunately, we did not test our theme with AdSence. You can use our theme with your active site. But you will be not able to import dummy data, because your content would be overwritten then.
Best regards.
Please, check my TICKET #1150614. I need help!!!
Hello, We have answered your ticket. Please, check it. Best regards.
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket by this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
Hello tks for this brillant theme !
Do you know how to take off the login access to the header ? About Adopt; i cant find any create an adoption button?
Here’s the website : http://domainedeloumatpau.com tks a lot !
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page. Best regards.
Hello, i want to buy this theme but i just want to ask some question.
1. About Adopt; i cant find any create an adoption button or something like that. How can members create an adoption ads?
2. About Finding couples; when i try to search couples, all results are members, not their pets. It feels like these couples for humans, not for pets. Is there any way to create Couple ads?
I’m asking these question because all site features have to be very easy for all members. if members cant find something, they will leave the site.
Thanks
I have to access admin dashboard as editor and analyze this theme for all questions in my mind. Is this possible?
Hello,
Thank you for your interest in our theme. 1. Adopt is category that shows featured images and content of the post. 2.Find a couple is a page that is build with the help of BuddyPress plugin and BB profile search plugin. There is an opportunity to create new fields to your profile. You can have profile of a member. In your profile you can add information about your dog, image description… You can check functionality of BuddyPress plugin and BB profile search plugin We cannot provide access to our WordPress admin panel. Please, check our online documentation, it will guide you http://petclub.themerex.net/doc/
Best regards.
Does version 2 of this theme work with Wordpress 4.7.2?
Hello, Yes the latest version is fully compatible with the latest version of Wordpress engine. Best regards.
Hello, your theme is not compatible with the CLEF plugin. I tried several times and didn’t work. This is one of my must have plugins, and since it’s used by so many people, could you please consider making it compatible and include this in the next update?
Hello Birbo,
Thank you for your notice. You are right. Plugin is popular and we provide fix for our Customers. I see that your support has been expired. Please, submit a presale ticket to our support team by this link: https://themerex.ticksy.com/ You will get a reply. And sure we will make theme update but it can take 24 weeks.
Best regards.
Can I include adsense. Can I use a stand alone domain name or will it only accept subdomains. Thanks.
Hello, Thank you for your interest in our theme. You can include adsence. You can use any kind of domains. Best regards.
Hello, we have an animal sanctuary, but we do not yet sell items ourselves, but there are vendors who specialize in animal-pet-related products who always advertise their stuff in our Facebook groups.
- Can multiple vendors sell their own products through our website if we use this theme?
- can other animal rescuers not yet affiliated with us also offer their rescues using our website?
- Is this theme multi-language and multi-currency? We are in Asia.
- Are offline payments possible with this theme, such as bank-2-bank transfer, manual bank deposit, etc.? In our country, Paypal and other payment gateways are hardly used.
Hello, Thank you for your interest in our theme. – You will need to use additional plugins for this purpose. - You will need to use additional plugins for this purpose. - Theme is fully compatible with WPML plugin.Theme is using Woocommerce plugin. For currency you should use functional of this plugin. - I suppose you will need to us additional plugins or this purpose. I advice that you contact our partner https://mockingbird.ticksy.com/ They provide Website customization service . Best regards.
- I checked them out, they are too expensive. thank you anyway.
Hello, You are welcome! If you have any questions, we will be glad to provide an assistance. Best regards.
Hello, In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is to try creating the ticket again. Unfortunately, the issue occurred for reasons beyond our control. Please take our apologies for any inconvenience caused.
Do you have Mailchimp integration?
Hello Soniadrs,
Thank you for your interest in our theme. Our theme is fully compatible with Mailchimp plugin.
Best regards.
Hi, loving the look of your theme, could it be used for a charity purpose, where we occasionaly have dogs in for rescue, but of course, is there a full shop functionality? Really interested in the theme as really want to change over from one with lack of support and a clunky theme, this one looks absolutely modern, and perfect.
Hello,
Thank you for your interest in our theme! You can use it for charity person. But I suppose you will need some kind of donation plugin then. Theme does not use donation plugin, but you can contact to our partner https://mockingbird.ticksy.com There for an additional fee they can implement this feature for you. Theme uses Woocommerce plugin. So you can built a store without any issue.
Best regards.
Am I able to limit things like the number of photos a user can make upload?
Hello, Thank you for your interest in our theme! You will need to use additional plugin for this purpose (there is a limit for files upload) It is called buddydrive plugin. Best regards.
So are you saying this plugin will allow me to limit a free member to only 5 photos, and give a premium member the ability to upload 10 photos?
Hi, I am considering getting this theme template for my customer. I am not a developer, but is it possible to change header and footer colors from blue to black thru support?
Hello Globusgro,
Thank you for your interest in our theme. Sure you can change these colors. Our support team will help you with this issue.
Best regards.
Hello, I’ve bought this beautiful theme some days ago, but I don’t know how can I let the users upload photos from their profiles or from the activity page, like in facebook, can you tell me how?, thank you!.
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hey does anyone know how I direct the contact form to an email address, so that when people inquire it comes through to my email address..?
Hello Alice, You should put E-mail in WordPress Dashboard – Appearance – Contact info. Best regards.
hi, is this multisite compatible?
Hello, Thank you for your interest in our theme. This theme is fully compatible with WPML plugin. Best regards.
I meant is it MULTI-SITE wordpress installation compatible, please clarify.
Hello,
I am sorry for misunderstanding. There should be no issue with theme installation and theme functionality but can be the issue with dummy data import. Best regards.
Hello, I am interested in this theme. On the individual pet-listing page, is it possible to have more than 1 image?
Hello, Thank you for your interest in our page. If you mean this page http://petclub.themerex.net/moving-with-your-cat/ You can insert slider with the help of trx_slider shortcode where you will have more then one image. Also you can paste different images in the content of your post. Best regards.
Hi Tamara, thank you for the prompt response 
is the trx_slider included with the theme? Can you please show an example of this slider so I can see it in action?
Hello, Yes trx_slider is included with a theme with visual composer shortcodes. There is a screenshot http://screencast.com/t/0u8SB2bBiw But you will need to hide featured image also. Best regards.
