126 comments found.
Sometimes support reply quickly, but main response time is very, very long, this is frustrated for developing customer´s site. I was post some pay support questions few day´s ago, but still no answered.
Hi, Sorry for the late. Please give the ticket ID.
You will get the reply.
Do the sample files and images come with the theme and if we want to use an image, can we? thanks, Buddy
Hi, Yes, the sample files come with the theme. But you need to collect the image license.
Video widget is not working. When I add my youtube link nothing is happening, your demo list is in popup? How to solve this priblem?
It is a Video Box VC block which is not working http://prntscr.com/ez22qi every Youtube link I tried to add here, your demo list is shown. How to fix this? Is it possible to make it work?
how to deactivate the search and the shopping cart in the menu?
Please send us a support ticket, we will give you direction.
This “image” /wp-content/themes/gardencare/img/latest-project-gardener/1.jpg is being called (thought it doesnt exist) and is adding anywhere from 7 seconds – 15 seconds to my load time. It’s not a real image, the link takes me to a 404. Any experience with this?
There are a few background images doing the exact same thing… these are seemingly killing my page load time…
wp-content/themes/gardencare-child/img/testimonials-gardener/bg.jpg wp-content/themes/gardencare-child/img/resources/header-bg.jpg
We will check this.
Thank you.
Just got an email saying my support is running out soon. Should I just move this over to a ticket? Or have you guys made any progress on this?
You will get update.
Still no update.
I tried submitting a ticket for this issue via support, since my support ends in a few days; however your support system did not let me submit my ticket (the button didn’t work). I tried on both safari and chrome, each browser would let me fill out the ticket, but did nothing when I pressed the submit button.
I do hope that this issue will be resolved, and not swept under the rug until my support runs out.
Hi, Please send us a mail using our profile. Or send ticket with selection “other” items.
Email sent! Thanks for the response.
This is still an issue.
I just installed the latest update of this theme and these “phantom images” that are being called are still adding 7+ seconds to my load time when I run a pingdom page speed test.
I’ve tried this test on 2 different cloud based SSD servers we run and both servers experience the same problem with this theme, so it’s not a server issue. This issue was first reported 4 months ago. Any resolution on the agenda any time soon?
Hi, Please give us the ticket id or send another new ticket with details. We will fix all issues.
My support expired 3 months ago, as mentioned above; however, I just sent an email to you via your Theme Forest profile with login information for this site.
Will this theme be updated to be compatible with WooCommerce 2.7?
Yes, we will update it.
But not yet I see – in fact this theme hasn’t been updated for a year!!
Hello, my server has just been updated to PHP 7.1 and I’m having this problem when I create a service in the description just show “Warning: A non-numeric value encountered in /home/greenl57/public_html/wp-includes/formatting.php on line 3361 ...” in the page. Thank you.
Please send details via our support center. We will check the issue.
Hi, how can i set a link? As i can see no WYSIWYG Editor, i was pacing an HTML link, but then the complete textblock disappears. Why is it not possible to set any links in my text?
Please send details via our support center. We will help you.
Hi, I am interested in your theme. If I buy your theme, where can I get the images? You have posted the link to Photodune, but I am looking for the images and can´t find them. For an example, where is the footer image, with the fence and the green? If I can´t find the images it very difficult to use the theme.Regards….
Hi, Just send us a mail after purchase. We will help you.
OK, thank you!
Hi, I’m facing a bit of problem as I lost the contact page’s original codes because I forgot to save them before editing. Can I trouble you to send me a copy of the original codes for the contact page?
Was asked for support ticket info on the reviews page. Couldn’t figure out how to respond to that, so here it the ticket number – #1043783 – again we’re having problems with the WooCommerce aspect. It’s showing templates out of date, no declaration of support. Getting all sorts of various errors once WooCommerce is active. The Brochure part of the template works fine, but its a mess when we just turn the Woocommerce plugin on.
We will check the issue.
There seem to be an issue With WPML Version 3.6.2 / WPML Translation Management 2.2.6 and Theme support version 1.0 … => Unable to set language on Category taxonomy when Theme support version 1.0 plugin is active. When inactive WMPL functions as designed….
ps ticket is: #1038659
This is a major flaw affecting usage of Garden Care theme since WPML functionality is not 100% available…. how do I boost the prio on this incident pls?
Hello is anybody there…!?
You will get the reply soon. Sorry for the late.
What is your average repsonse time for email queries.. This is very important to me, especially in the early setup process. You Template looks fab, and tempting, but how fast you respond to issues is top of my list – Can you also tell me when the next theme update is due.. There seems to be a few bugs in the system, and I wouldn’t want to buy knowing I would have to contact you to fix them all
Hi, Our max response time is 12 hrs from support center. You can send details via support center.
Hi, got a question. I bought the theme but can’t figure out if it is possible to add more photos behind a project. I want one project to be displayed, and when you click on it you are able to see multiple photos of that particulair project. Is this possible? Thanks!
Please send details via our support center. We will help you.
hi,
is it posible to chage the slug of services?
The slug is related with theme core. Please send us a support ticket, we will try to help you.
Hi,
Great theme! Can you help me with one thing?
How can i display only the Title and subtitle in a page?
So i want it like this, see: http://www.oranjewk2018.nl/wp-content/uploads/2017/01/testtt.jpgThanks
Please send us a support ticket, we will help you.
Can you change the text/ background color for this theme?
Yes
Would it be by changing every code? not through theme options?
Hello!
Is it possible to display projects as a gallery?
Yes
Hi i how can i import the demo content ?
You need to follow the documentation. OR you can send us a ticket.
Hello. How can I remove the cart icon? I have disabled the Woocommerce but the icon’s still showing on header. Thanks.
Please send us a support ticket, we will help you.
