76 comments found.
Hey Man, I Purchased theme before 2 3 days back and i tried installing demo it’s not working can you please install for me the actual demo…
Hello,
Please check the ticket reply. We requested your working website details to help you with the installation.
Regards
Julia I have sent you the cpanel details in ticket can you please do the needful
I really need to make it live soon can u help in this case
Could you please check the ticket reply. We have requested further details. Thank you!
If I renew my support plan, would you be able to fix the incompatibility of the theme with Woocoomerce? Every time I activate woocommerce, the styling gets broken for desktop and mobile and no blog posts show.
Hello,
Please make sure that you are using Version 1.3.2 of the theme, it is compatible with Woocommerce 3.x. If you submit a support ticket and provide us with your website details – we will be glad to assist you with any issues.
Regards
Dear Customers,
If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information, submit a ticket using the following link: https://mockingbird.ticksy.com/
Best regards
How come the menu isnt showing up on mobile layout?
Hello,
The burger menu should be displayed on mobiles. Please provide us with your website details in a ticket at https://ancorathemes.ticksy.com/. We will help you with that.
Regards
Hello, for some reason the mobile version of the site is not working. None of the posts are showing and the menu is not showing either. Is there a fix I can implement? http://bit.ly/2tvC9MF
It seems every time I deactivate Woocommerce, the mobile version works perfectly. But every time I re-activate it, the mobile menu doesn’t work, nor do the posts grid show. I updated the theme as well. And am running most current version of both the theme and Woocommerce.
Hello,
Responsive.css file is missing in your wp-content/themes/nailsbar/css directory. Here is the screenshot: http://prntscr.com/fmpwis Please upload it from the theme download package.
Regards
I checked using Filezilla in the CSS folder for theme and the responsive files are there. Anything else I can do to fix this? Thanks!
Check the file permissions and re-upload them to the folder. Make sure that you are not using 3rd party plugins. Deactivate them one by one to see which one causes the issue.
Hi, I’m looking for a theme that can be turn into a marketplace or multi services provider. For example, spa & salon owner will sign sign up and offer their services and the platform collect the payment either by card, online payment or cash. And we can set a percentage of commission the platform collect. Customer select the booking time and day. Also, the customer needs to insert their home address if they would need the salon hairdresser or massager at their home instead of salon. Kinda like uber for services? Can your theme do that?
Hello,
We appreciate your interest in our theme! In order to create a marketplace you will need to use additional plugin like Product Vendors for Woocommerce: https://woocommerce.com/products/product-vendors/. This may require additional customization to match the theme styles.
Regards
In revelution Slider . APPOINTMENT BUTTON getting left shift while loading time after few second it will aligh center please advice, website name madirengi.com
Hi,
We checked the website and could not reproduce the issue. Please provide us with the screenshots in a ticket at https://ancorathemes.ticksy.com/ – and get qualified assistance of our tech support team.
Regards
I want to update footer from where I can edit footer
Hello,
The contact info is managed in Theme Options -> Contact info. Copyright text can be changed in Theme Options -> Footer. If you have any further questions, please submit a support ticket at https://ancorathemes.ticksy.com/.
Regards
I have a problem with the themes, the menu does not work well in mobile for 1 page website, and after technical support team has adjusted the theme js files for you so the mobile menu It did not work also . Very bad theme
Please refund my money back.
Hello,
We have provided you with the fix twice and checked your website to make sure that the menu worked fine on mobiles. We have not heard from you since March 17. As we can see you submitted a refund request. The manager in charge will get back to you.
Regards
Please understand for me time is money, I can not keep trying in theme with problem and waiting for reply and try your solution after I test it still same problem and reply you and … ...... . so you solution did not work because of that I ask my money back.
We are saddened that you did not want to use the theme even after the fix was provided. However, the full theme cost was reimbursed.
Dear Customers,
Our support forum is temporarily down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email julia.themeforest@gmail.com.
Regards
Hi there, Trying to upload the theme on wordpress and comes up with a ‘are you sure you want to do this’ page with a link back to the themes page. I’ve contacted my host and they’ve said theres no issues their end. any help would be appreciated!
Hello,
You need to increase upload_max_filesize in server configurations. If you still have issues, please submit a ticket request at https://ancorathemes.ticksy.com.
Regards
great thank you!
Hello, the included ‘booked’ pulgin isn’t working .. i am getting this errors while installing it:
Warning: session_start(): open(/tmp/sess_e1714ec2cf8b5aa7a104b6b6a1dfe656, O_RDWR) failed: Permission denied (13) in /home/xxx/public_html/wp-content/plugins/booked/booked.php on line 209
Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/xxx/public_html/wp-content/plugins/booked/booked.php:209) in /home/xxx/public_html/wp-content/plugins/booked/booked.php on line 209
Warning: Cannot modify header information – headers already sent by (output started at /home/nancysnails/public_html/wp-content/plugins/booked/booked.php:209) in /home/xxx/public_html/wp-includes/pluggable.php on line 1179
Warning: Unknown: open(/tmp/sess_e1714ec2cf8b5aa7a104b6b6a1dfe656, O_RDWR) failed: Permission denied (13) in Unknown on line 0
Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0
Hello,
The errors you get are connected with permissions on the server. Please check the reply in the ticket. Thank you!
Regards
I’ll check … could you also look into my other ticket: Private Ticket #1066413
The ticket was also replied.
When I try to change the color scheme, it doesn’t work. I read that it might be a memory problem, to be set to 256 mb. It doesn’t work either by editing the css. Can you help me? thanks (The memory limit of my server is already set to 256mb)
Hello,
Please check the reply in the ticket. Thank you!
Best regards
Can we make 4 service box instead of 3 in home page?
Hello,
You can change the number of columns in Services settings using Visual Composer: http://prntscr.com/e3hsa2 In case you have any further questions, please submit a ticket request at https://ancorathemes.ticksy.com. Thank you!
Regards
Will this theme still be updated? I see Wordpress 4.5.xx? Is it working on WP 4.7.x ?
Hello,
We appreciate your interest in our theme! The theme is fully compatible with WP 4.7.x. We need to adjust the description.
Best regards
Hello!
I’m having difficulties customising the Booking Calendar in the O’NAILS theme.
Somehow it’s possible for 6 people to make an appointment (on 1 timeslot) even when I made it accessible for only 1 person (backend).
My web developer that had to solve the problem told me she needed a Licence key. Isn’t the plugin “Booked” packed with the O’NAILS theme?
Message: Can you double check the purchase code you provided? It seems to be invalid for the Booked plugin. Did you purchase a theme and get Booked included? If so, you do not have a Booked license for support. Otherwise, let me know if you have a new purchase code I can test. Thanks!Thank you in advance!
Hello, the plugins bundled with the them don’t come with license codes. If you need a license code, you’ll have to purchase the plugin separately.
You can also submit a ticket regarding this issue at https://ancorathemes.ticksy.com/ with your site Wordpress dashboard login and password. Our techs will be glad to provide you with necessary assistance.
Hello, there is no product category from the O’NAILS theme on the Ancorathemes page ..
Hello, the category is visible for us: http://prntscr.com/dw6qox Please try again.
If you still can’t find it, please submit it to Pre-sales, and provide your purchase code in the ticket.
are the booking and slider plugins includded?
Hello, Booked and Slider Revolution:plugins are included.
Great theme. But your maps in contact does not work… Can you please fix it?
Hello,
Thank you for your feedback! The map is showing fine now, please check it. The location was not entered. Thanks for cooperation!
Regards
Hi AncoraThemes Do the customer have their own profile/page and so on? And is it possible to integrate bodypress?
Hello Adam,
We appreciate your interest in our theme! The users will have their own profiles as in any Wordpress website. Buddypress plugin is not included in the theme package, but feel free to install it on the website. Minor changes may be needed in styles to make the theme and plugin fully compliant.
Best regards
Color Changes in Theme Options Not Working
Hello,
The issue may be caused by low memory_limit, please increase it to 256M. If nothing changes, please provide us with your website details in a ticket at https://ancorathemes.ticksy.com/. Thank you!
Best regards
