Discussion on Museum - Responsive WordPress Theme

Discussion on Museum - Responsive WordPress Theme

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124 comments found.

Hello!

Hi I answered and I sent all the data. I have not had any news for you. How do you proceed? Thank you

Eleonora

Hi, I have installed the theme, but in the tools there is no “theme options”. Where do I find it?

Thank you for info. I resolved the problem.

So, how can I install the same layout that I saw in your preview?

Hi,

Kindly open a ticket at https://wpbox.ticksy.com/ Our support staff will install a demo same as our preview. While you open a ticket, kindly provide empty WordPress, URL, and WP Login details.

Thank you.

Hi, My client bought this theme a year ago and has developed its website with another webmaster. I have just retrieved it for modification and I have 2 questions to ask you concerning this theme. 1. I do not see the tab customization? 2. I can not find the information about the theme as on all sites? can you explain to me ?

Hi,

- Kindly send your query to “WordPressQATeam@gmail.com”, We will send you code to hide it & also send you steps on your email.

Thank you.

I’m still waiting for your answer ! when I hide the topbar, the header is not right, why ?

I’m still waiting for your email ! so i can send you code.

Hi,

I am interested in this theme but i have a few questions :

-Are the colors fully customizable ? -Does this theme support multilinguale ? I need to do a french version but also an english version, it is very important.

Hi,

To change colors, you need to customize css, Regarding multilinguale if you are going to use WPML plugin than we will provide you full support to achieve french and english version.

Let me know if you have any further query.

Thank you.

thank you for your answer. Yes I have another question. In your theme there is an event feed. I would like to use a calendar to put this event in it, I need a plugin but could I still use your event feed even if I use a plugin for the calendar ?

Hi,

I am not sure if i understand your query fully, But if you have a separate calendar plugin than i am not sure if you have theme event within that calendar plugin. usually calendar plugin will have their own system with events.

Let me know if you have any further query.

Thank you.

Please, where can I translate BOOK NOW, which is shown on event sections? It’s impossible to find. Thanks

Hi,

We are sorry for the trouble cause to you.

Please open a ticket at https://wpbox.ticksy.com

If you are using any translation plugin, kindly mention it as well while you open ticket.

Our support staff will provide you all possible help asap.

Thank you.

For anyone having troubles with Google maps on this theme, you can use this plugin and save a lot of time and headache – https://wordpress.org/plugins/api-key-for-google-maps/

Greetings. I purchased a theme, but the installation looks nothing like the demo I purchased. No clear directives. Confusing. Hidden costs. Limited support options. More and more purchases and price increases. No clear support contacts. Like a merry-go-round. Too long of a learning curve to just install and get what was paid for.Who do I call, as a technical professional but a WP novice?

Hi,

We are sorry for the trouble cause to you.

Please open a ticket at https://wpbox.ticksy.com

Our support staff will provide you all possible help to setup theme.

Thank you.

- For social icons you can give me the code html and / or php to insert ??? unfortunately I can not give you the data of the site access.

- I sent the API Key to the email WordPressQATeam@gmail.com with custom Wordpress login information for you but I have not been answered

I hope I have done wrong in buying this theme since I’m already regretting. Are you providing timely support very small and not what I expected.

Hi,

Please check the ticket.https://wpbox.ticksy.com/ticket/1125023

Its 4 Hours ago…

Thank you.

I can’t view this ticket but I send you the Google API Key, can you set in my theme, please ?

Hi,

Please stick to one method for support, it seems you are using multiple emails and multiple account and posting queries on comments ( here ), email and support forum. Its creating confusion.

Please stick with our support forum to avoid any confusion, we will provide you all possible support. Also please have some passion and wait for our answer, we try to our best answer all question at earliest.

Thank you.

Dear Sirs, I bought yesterday the theme Museum on Wordpress platform on ThemeForest Shop. My username on ThemeForest is g-angelini1984.

I have several questions to ask yourself:

1) Social networks (facebook, twitter and instagram) appear in the demo as text instead of icons as normally on wordpress sites. I wanted to know if you can remove them from the bottom footer and put them at the top header with their icons, perhaps using fontawesome. I wanted them to appear in the phone number and the dates of opening up.

2) Given that the site should be multilingual (Italian, English and French), I need to install WPML, I can already do so themselves? Also I need the site to be equipped with the WooCommerce even that I can do it alone?

3) to operate the map of Google, I get the API Key. Where should enter?

p.s. https://wpbox.ticksy.com doesn’t work today

- For social icons you can give me the code html and / or php to insert ??? unfortunately I can not give you the data of the site access.

- I sent the API Key to the email WordPressQATeam@gmail.com with custom Wordpress login information for you but I have not been answered

I hope I have done wrong in buying this theme since I’m already regretting. Are you providing timely support very small and not what I expected.

Hi,

We have already replied your ticket, please check.

Thank you.

In the visual Composser, I want to edit the blocks that is already there, for example the unit “History”. There is no possibility to change neither the text nor the photos, and so many blocks. Tell me how it is possible to change the data. An example of the problem attached

Hi,

We have already replied your support ticket.

Thank you.

Hi, I just installed and activated your theme but it doesn’t seem to have worked properly – there are no plugins and no new menu items in the WP backend eg. Theme Options (so I can import your demo content). Please help

Hi,

Thank you very much for purchasing our theme, If you have activated theme, than please check your dashboard, required plugin list will appear in dashboard and you can install and activate those plugin from dashboard itself.

Once you activate all required plugins, Theme options will be visible.

Or please open a ticket at https://wpbox.ticksy.com

Our support staff will provide you all possible help to setup theme.

Thank you.

Hi, we have bought the theme, but in the download we can’t find the plugins (rev slider, visual composer, museum tookit) that the documentation states there are. Can you please help? We also tried to submit a ticket on your website, but there is no input field for the registration code, and the form keeps telling me to input the registration code :! Thanks!

Hi,

- Send email to “WordPressQATeam@gmail.com

Kindly provide us theme name, your ThemeForest user name and your query while you email us.

Thank you.

hi. We did write to that email address with the required details, but had no reply. Can you please check? Thanks!

We have replied it again..

Today I noticed that the map on the website was not displaying properly. I updated the theme today hoping that would fix the issue but it didn’t. How can this be fixed? http://goviralmarketing.com/frp/home-with-map/

Hi,

- You need to set google API key to get this working https://developers.google.com/maps/documentation/javascript/get-api-key

- Kindly send us your sites API key & provide us key via email, also send your sites login detail, so we can set API key & get google map working.

- Send email to “WordPressQATeam@gmail.com”

Thank you.

Any news about the update? If I Envato Elements, this template is included in the download, or do you always have to pay $ 60? there is an alternative way to buy all the themes wordpress sold on Envato?

Hi,

Sorry for my bad english. I bought your theme yesterday but revslider plugin didn’t work. When i try to activate it after the installation i read: plugin can not been activated because of a fatal error. I try to reinstall the plugin but stile not working. Can you help me?

Hi,

Kindly open a ticket at https://wpbox.ticksy.com

Our support staff will provide you all possible help asap.

Thank you.

I would like to buy your theme, but first I wanted to know some information:

1) it is compatible with Woocommerce to enter an online store? 2) it is compatible with WPML to make it multilingual? 3) the company seeing the demo appear in the footer, you can make them appear in the header with the logos of fontawesome?

Let me know

the update ? where is ?

Hi,

We are preparing the updates, it will be available to download by next week.

Thank you.

Any news about the update? If I Envato Elements, this template is included in the download, or do you always have to pay $ 60? there is an alternative way to buy all the themes wordpress sold on Envato?

Hi,

I would like to have the ‘client-slide carousel’ a bit faster.

I couldn’t find where to change the speed.

Could you help me please? Oh, and about rev slider and the visual composer, are asking me an actualization of the plugin and there is no way to update them…

That’s all. Thank you!!

Hi,

Kindly open a ticket at https://wpbox.ticksy.com

Our support staff will provide you all possible help asap.

Thank you.

Hi, I have the latest version of WordPress 4.7.1 and I don’t see the Page Options. I see a grey bar without content.

Hi,

Kindly open a ticket at https://wpbox.ticksy.com

While you open a ticket, please provide us your URL and WP login details, so we can review the same.

Thank you.

Having issues with the spacing of the logo in the header, please see here: http://a30.2f1.myftpupload.com/

Hi,

Thank you for purchasing our theme. Kindly open a ticket at https://wpbox.ticksy.com

While opening a ticket, kindly mention your query as well..

Our support staff will respond you asap.

Thank you..

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