570 comments found.
Hello is your theme compatible with WooCommerce 3.2.x?
Thank you
Our theme is compatible with WooCommerce 3.2.1.
Thanks!
hi, i bought this theme but i have a problem,
when you visualize website in to a smartphone in vertical position, the menu not appear.
Can you help me? This is a link http://www.area-net.it/domopetThanks
Alberto
Hello,
We check your website and it working fine on mobile. Please delete cache of browse and check it again.
https://www.screencast.com/t/BqvzHDpVn https://www.screencast.com/t/CZSoivsO62cThanks!
Hi there. I imported all of the sample data and used the “sample” login and password but it won’t let me login using anything else. How can I change the username and password and still login. I’ve added new users with admin privileges and they still don’t work.
Hi,
What is your website? Please try again with: sample/sample or demo/demo. If still not work. Please send for us your hosting account to email: hello.mtheme@gmail.com. We will changed it for you.
Thanks!
Thank you!
Hi,
I have a problem with my theme – I use product variations and have added images for those variation to the variations tab, but the images for the variations do not show when the variations are selected, the image stays stuck on the main product image. How can I fix this?
Hello,
Can you send for us your website link? We need check it more detail.
Thanks!
Hello,
The responsive menu is missing and I see that it is a bug.
I do not want to upgrade my template as I will lose my modifications.
Can you please advise how this can be fixed?
Thanks.
Hi,
You can send admin account of your website to email: hello.mtheme@gmail.com. We will help you fix it.
Thanks!
Hi – I have sent an email 2 days. I have not heard back? Did you receive the email?
Hi, What is your email ?
We received it now. Your email sent in the spam folder. So i can’t see it. We are checking your problem. We will notice you via email when it completed.
Thanks!
Hello,
To display menu on responsive, Go to Appearance -> Menu, then set Display location is Mobile Menu.
https://www.screencast.com/t/jIGwCESNlThanks!
Hello, i requeste you several email concerning several issues but i don’t see any reply maybe i miss them. I have another issue we loose the right menu on mobile phone. Could you please help us ? Many thanks regards JM
Hello, we’re so sorry for that.
Please send admin account of your website to email: hello.mtheme@gmail.com. We will help you fix it.
Thanks!
We want to remove the green background from the original Kreme logo in the header and place a wider logo. Please advise how we do this. Otherwise, love this theme, though not as much control as with other sites. Many thanks.
Hello, you can custom logo by follow below link:
http://www.mthemes.org/documentation/how-to-custom-your-logo/Thanks!
Great, thanks. We have been able to remove the green background now, but would also like the logo wider than it shows. It is very small, especially in sticky header mode. Currently, if I put in a bigger width, e.g. 250px, it crops the image to the bounds of the original logo area. Appreciate for your help.
Please send admin account of your website to email: hello.mtheme@gmail.com. We will check and fix it for you.
Thanks!
Hi please tell me how I add rev slider to the woocomm shop page instead of a static image. Tried to use this code:
<?php if ( is_shop() ) { echo do_shortcode( ‘[rev_slider video]’ ); } ?>
in header but need help thanks
HI Support, need some help with the following issues please: 1. visual composer key missing 2. outdated theme templates (woo) 3. Fatal error: Cannot redeclare class Kreme_Plugin_Shortcode in /home14/petstarp/public_html/wp-content/plugins/kreme-plugin/inc/shortcode/shortcode.php on line 2
Hi, Thank you for purchasing our product.
1. We are only allowed to give you the latest version, but not licensed. That is the info the author Visual Composer feedback.
2. Please update theme to latest version 1.1.1
3. Please delete plugin: mtheme-intro
Thanks!
Lovely theme but pagination doesn’t seem to be loading on the blog?
Like you click page 2 or 3 and it still pulls in page 1
Hello,
It work well on our demo: http://kreme.mthemes.org/style1/for-dogs/page/3/
Please send your website to our email: hello.mtheme@gmail.com. We will check it for you.
Thanks!
Legend fix thanks guys 
We’re glad to hear that
Hello.
I really liked the Kreme theme. But I need to use this site just like a portfolio and not with e-commerce. How do I disable the link in the “Products Resources” session? I wish they were just items, no links!
Please help my flickity slider has stopped working and now the images are spread down the front page
Sorted – no more problems – this was a javascript conflict
Please send your admin account & fpt account to email: hello.mtheme@gmail.com. We will check and fix it for you.
Thanks!
Hi! I have this website: http://dog.gamedialatam.com and i’m having trouble with two changes. I searched for a solution but nothing seems to work.
The first thing is, i need to change the “read more” text below the blog posts in the homepage. I can’t find where to edit that.
The second is, i have to hide the “add to cart” buttons that appear below every product. Is there a way to make them dissappear?
Thanks!
Please send your admin account & fpt account to email: hello.mtheme@gmail.com. We will change text and hide buttons for you.
Thanks!
Rev slider author says:
No it’s not because slider but it’s because google map api is trying get loaded on http instead of https and due to that it is generating JavaScript error. Here is screenshot :- http://prntscr.com/gq9a7t
More it seems that it is coming from theme so please try to contact your theme author and they will resolve the issue.
Hope it helps!
I have fixed the js error can you fix the menu and logo 4 me Many thanks
Fixed the menu and now cannot restore sidebars and widgets – PLEASE HELP ME thanks – Do I need to import theme options again?
Flickity slider has stopped working how can I fix this
Please send your admin account & fpt account to email: hello.mtheme@gmail.com. We will check and fix it for you.
Thanks!
Hello, We need to change {meta property=”og:image” content=} tags in html code. How can wee do it? Can you provide some information?
Thanks!
Please describe more clearly in my email: hello.mtheme@gmail.com
Thanks!
Problem solved, it was a YOAST SEO tag Thank you!
Now very urgent thank-you the theme has defaulted and cofigure is showing together with the Kreme logo which I changed – very strange
I have uploaded from test server domain: 192.168.1.8/walnuttree to live server https//walnuttreepetsupplies.co.uk and unexpectedly and annoyingly the Kreme theme has rolled back to default and the Revo slider has NOT rendered at all despite having been setup. There MUST be an easy way to resolve this license issue.
Hello, You can use plugin all in one ( https://wordpress.org/plugins/all-in-one-wp-migration/ ) to moving your website to any server.
Thanks!
I have moved site manually and I have done that many times but this theme has defaulted to config and Kreme logo which I had changed
Thanks
Hello, Thank your for purchasing our theme.
Please send your admin account & fpt account to email: hello.mtheme@gmail.com. We will check and fix your problem.
Thanks!
Please check your email.
Hi, I`m experiencing a weird issue with the child-theme. Wen I activate the child-theme, everything seems OK except I loose all widget areas. Only “Widget Area” remains. Header Top Left, Header Top RIght, Footer 1-4, Shop sidebars, etc. all disappear.
I figured something out. These are dynamic sidebars. For some reason I had to do this: Backup theme options. Restore site options in the child theme. Save theme options again (I had not done this step before) and then all widget areas appeared in my child theme widget section. But it’s not all. I had to go in theme options and reassign all toolbars in the different sections. All seems to work now. I guess Backup restore does not reassign toolbars properly?
Thank you for informing. We will re-check function Backup Theme Option.
Thanks!
Help. I just restored demo content using All in One Plugin. What is the admin password after recovery? I can’t login anymore.
Hello,
Please login with: sample/sample
Thanks!
