Hi to all the team, I purchsed this theme a few days ago. I’m wondering how I can use the fonts from Scalia, especially the one from your one-page theme? http://codex-themes.com/scalia/one-page/ Thank you very much for your reply.

hi, we purchaced this item several months back and recently changed codecanyon user name but now cannot find it our themeforest downloads. Any assist here?

Hi!, I recently installed an SSL certificate on my web with Scalia theme. Everything is working ok, but I notice by Chrome console that LayerSlider have an insecure element loaded. Preloader gif´s of layerslider are not loading over secure connection. Where I can find preloader images load to change http for https?.

hi i have problem with the theme Your current activated theme in not TheGem main parent theme. i followed the all the instruction in the documentation.

Hi!, I received today by email a notice of an update of this theme, where can I see the changes regarding my version?

Could you please provide step by step instructions on how to upload the demo content?

Hi,

I have used the centered logo menu, but would like to shift to left logo menu with the top bar, can you please help me where can i find this option in my backend.

Thank you.

I’ve recently went to download the latest theme for Scalia as I’m getting this message, “Your theme (Scalia Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.” I’m unable to use woocommerce because of this. Can you please let me know where I can get an updated file besides the version 1.0?

While I love the theme, customer support has been absolutely terrible! The author (Gregor) takes days to respond and when he finally does, he either doesn’t answer all questions, provides very vague responses that are not helpful or answers with solutions that have nothing to do with questions.

Despite purchasing the theme weeks ago and repeatedly sending the same questions, Gregor continues to not answer them.

Fortunately I have been able to figure out some of the answers on my own after spending several hours playing around in the theme. Unfortunately I still have several tasks that I am struggling with and not getting answers on.

I really don’t know what to do at this point. I am trying to avoid spending extra money to get consultation on the very things Gregor promised would be readily available in this theme and/or his support service would assist with. I can’t delay this much longer though.

I have informed Gregor multiple times that I am unhappy and frustrated but he hasn’t done a SINGLE thing to better this situation. He hasn’t made any effort to respond quicker or answer questions more thoroughly. I even requested that we schedule one day, 15 minutes together, to address all questions—he refused. We could have solved all my questions in 15 minutes time and he would have had a happy customer to promote his products and purchase from him in the future but instead he’d rather continue to delay my site’s completion.

I know that if any of my clients continued to stress dissatisfaction with my support services, that I would find a way to immediately resolve the situation but Gregor seems uninterested in either responding quicker, meeting with me for 15 minutes or working harder to understand my questions and answer ALL of them.

If you are not a web developer and/or do not plan on hiring one, do not assume or expect quality customer support. However, if you don’t mind going back and forth for 2-3 weeks, asking the same questions over and over again, you may get some of your questions answered. The rest you will have to figure out on your own, like I did or be forced to spend unnecessary money and hire someone to answer the questions the author is supposed to do.

Beware.

For many days, I have been going back and forth with the tech support person. While my initial directions were confusing, I have been crystal clear since that initial support ticket: Install the rocket landing page. Yet no matter how many times I say this, I am greeted with another message a day later reasking me if I want the rocket landing page. I don’t know how to get this done, as the directions in the documentation aren’t working for me, and the fellow at the other end of this communication won’t do as I ask.

Although the theme is absolutely beautiful, I am really struggling with the customer service and can only hope the thing gets installed soon!

How do you change the icons on the Portfolio images? The ones that show on hover?

Dear Support,

We have used your theme on our website www.nexus-clinic.com. Its an amazing theme but it was implemented by our last vendor and hence we do not have the documentation for development and customizing theme. Can you send us the theme documentation urgently please at monisha.s@doctoroncall.com.my

Thank you.

Dear support, is there anything like a trial ? Would it be possible to get time limited trial for test of theme features and speed? Thanks

Found this in the comment section, and need to do this also on my site (https://proenergi.com)

“How do I disable all pre-loaders, I have my site setup via HTTPS and the only mixed content that is delivered over http is the preloader image in scalia/images/preloader-x.gif …”

​Thanks.

​hey,

since the last update end of november 2017 the login-button on the my-account-page doesn´t work any more. i have activated login and register process on the my-account-page. when i try to register the register-button works. when i try to login with an existing user it doesn´t work.

i deactivated all plugins – same result. i activated all plugins and deactivated scalia – it works. please let me know.

i purchased the theme, extended the support but for a bug since the last update i would find it strange to renew the support again

Could it be confirmed if Scalia v1.5.1 is compatible with the latest versions of WooCommerce (v3.2.6) and Wordpress (v4.9.2)? After installing updates the backend can no longer be accessed (500 internal server error). The error_log file, in the Wordpress root installation, displays the following error (which correlates with the date of the updates): “The woocommerce_get_page_id function is deprecated since version 3.0. Replace with wc_get_page_id.”

According to the update log (https://themeforest.net/item/scalia-multiconcept-business-shop-onepage-blog-theme/10785742#item-description__scalia-update-log) the last update was Nov 24th, 2017, in contrast to the Last Update specified in the theme details overview (below the rating), which reads “8 December 17” – which one is correct?

I have the same Question !!! is this possible to have sticky responsive menu? I want sticky menu on mobile. Thanks

Hello, I have bought the Scalia theme and have some questions for you. 1. Is it possible to have a sticky responsive menu? 2. I have a layer that contains the main menu. How can I change the color of the menu links from white to black color when scrolling down ? 3. How can I add my own icons?

Thank you

I have purchased your gem theme and interested in Scalia too, but while checking your sample website found that color swatches don’t work. if I choose the red color from the variations the main product photo doesn’t change to red color. doesn’t this theme support variations and color swatches?

Hi, Is this theme support RTL thank you