567 comments found.
Ill ask the support group as it is taking so long to get an answer to the support ticket….did anyone else have problems uploading this theme?
Hi, Sorry. Please follow your ticket. Thank you!
Why you guys are not responding to tickets? It has been 4 days already
Hi, Sorry for delay. I’ve replied your ticket. Please check. Best regards!
TICKET #1515104 please respond to support ticket .. its already pass two day
Hi, Sorry for delay. I’ve replied your ticket. Please check. Best regards!
Hi There, i did view changes in some functions in “wpl-template-functions.php”. I tried to copy the inc/jobboard/ folder with the wpl-template-functions.php in to the child theme but looks like it stills includes the wpl-template-functions.php from the parent theme.
After that i tried you solution you explaned 29days ago by coping the function into the functions.php of the child theme but i alway the the error message ++ “Fatal error: Cannot redeclare recruitment_single_job_page_title() (previously declared in xxx/wp-content/themes/wp-recruitment-child/functions.php:25) ++
also tried to remove the function with: + function remove_my_parent_theme_function() { remove_action(‘after_setup_theme’, ‘recruitment_single_job_page_title’); } add_action(‘wp_loaded’, ‘remove_my_parent_theme_function’); + But did not help. Do you have any advice?
Thank you in advance Matt
Hi. If you custom theme or plugin, you will be responsible for any errors. Please create a ticket and explain your requirements. We can make a custom work for you. Best regards!
The support on this theme is horrible ticket #1081 it has been 3 days now
Hi. So sorry for delay. Please follow your ticket. Best regards!
I have created Ticket #1515900, it urgent. Can you check it. In sammury, How do I change the Manage Profile from going to word press?
Hello. So sorry for delay. Please follow your ticket. Best regards!
Hi, could someone please leave a valid response to incident #1510730. I cannot keep waiting 2 days just to receive a response that makes no sense, which is then followed by another 2+ days wait for another response which again makes no sense. I have sent to replies on that ticket which has received no response.
Please lets do better than obscure, irregular responses that are sent at 2am in the morning.
Hi. So sorry for delay. Please follow your ticket. Thank you!
Hi, can someone please help with this request, the engineer has asked me to test. but what am i testing? no changes has been made.
can someone take a serious look at my ticket, the person currently working on it isnt making any progress, to be honest i do not think he/she even understands what to do. He is simply responding to the ticket to buy time or reset SLA clock. REDRosary please give the ticket to someone else.
hello there, I would like to block CV to be download by a companies or employer without a subscription, I set the parameters but is not blocking the the CV as they can be download by anyone… In other words if an employer try to access to our database of candidates, or try to download a CV without paying a subscription, is redirected to the packages plan.
Hi. Please update theme and jobboard plugins to the latest version.
To update jobboard plugins: The first, deactive all jobboard plugins, then delete Jobboard and Jobboard Register. reinstall 2 these plugin. Active Jobboard then active other jobboard plugins.
Best regards!
Hi, I am interested in this theme but while demo I find several bugs in this theme like if as a candidate you add multiple jobs into baskets and apply all from quick button then if you check your application history you will not see any history which you had applied. Also, I find social login is not working properly.Can please your review on the same?
Hi. We will fix and update our theme. About social login is not working properly, please show me in more detail. Best regards!
Hi, I am getting social login error from Gmail as “400. That’s an error.
Error: redirect_uri_mismatch
The JavaScript origin in the request, http://demo.cmssuperheroes.com, does not match the ones authorized for the OAuth client. Visit https://console.developers.google.com/apis/credentials/oauthclient/797000903654-n7a0fab6fvm5ba1p38uelu8jebhd2o0h.apps.googleusercontent.com?project=797000903654 to update the authorized JavaScript origins.”
I find lots of error while having a demo I think you should test all features in each way so you will get to solve all those errors.
When you are ready for your update let me know I will purchase it.
Thanks
One example of error like you go to this candidate profile page its keeps loading and loading – http://demo.cmssuperheroes.com/themeforest/wp-recruitment-frontpage/dashboard/?profile
Thanks
Another error linkedin Social Login Button is not working and also when I tested using candidate and the employer i see same option items on both user icon where door icon is there. Both roles should have there own links. I Like the design and I still interested in this theme if you fix all these errors because it will hurt anyone business once it’s live.
Thanks
Hi
For Profile manager page, you need to login with a demo account to view profile http://prntscr.com/iwezng
About social login, we will check api key again.
Thank you!
I like the theme but can I replace your job plugin with smartrecruiters.com its one of the biggest recruiting solution
Hi. Sorry, this theme works only find with our Jobboard plugins. Thank you for your interest!
I need a help. I just integrate paypal payment in my packages, but I tried to process payment in live mode with paypal option but i am getting an Error saying: “Error: Business email not found!” Can please assist to explain how i am going to resolve this? and what is a cause of this error? Thank you.
Hi. Please sure your email is correct http://prntscr.com/iru4pl. Best regards!
Thank you for the response: The email is correct for Pay Pal. Can yu explain what is business mail? as seen on error? On other hand will it be a reason if Eployer / User use different email address which is not associated to paypal. ?
Manage to put correct email address for PayPal but when user/employer select a package and choose paypal and the proceed with processing the transaction I receive this error: Error Detected Your shopping cart is empty.” just as system migrate to paypal website. can you explain how am I going to sort out this error?
This occured during redirect process. Please urgent help
Hi. Please create a ticket on https://cmssuperheroes.ticksy.com/ticket with your site info(link + admin + ftp access). We will help you check it. Best regards!
Hi guys, can you please pickup PRIVATE TICKET #1501895? There is an bug in our jobboard. We have to fix it with priority.
Ok. Let me check. Thank you!
And? Do you have any idea?
Hi. Please check your ticket. Thank you!
We just reply
Please its killing our business, we need your help
We updated our ticket with admin login
Ok. Thank you!
Our client has purchased this theme is it possible to get psd files?
Hi. Please send an email to info@cmssuperheroes.com with purchase key. I will share for you some psd files. Best regards!
Will do, one more questions, is it possible to hide candidate profiles?
Yes, you can deactive JobBoard Profile Widget plugin. Thank you!
Can we turn off companies ability to log in? we just want to post jobs and have candidates apply.
Hi. Sorry. For now, we have not yet option for turn off companies ability to log in. But we can help you edit code. Best regards!
As long as we can hide this and its not required to make the theme function/ allow our admins to post jobs
Yes. Look forward to working with you. Best regards!
Does anyone know how to make the social media icons open in new tabs? The fix given to me by their support is not working:
You can edit file \themes\wp-recruitment\inc\template.functions.php add target=”_blank” http://prntscr.com/iixyfn
Hi, Please send me your link site and admin access. I will help you check it. Best regards!
The site is only on an internal server. Perhaps you can take a look via screen share?
Ok. I will help you check throught teamviewer. Please follow your ticket. Thank you!
We have pushed the site to a demo subdomain which is available for you to review. Please provide an email address so I can create a WP admin login for you.
Hi. My email: info@cmssuperheroes.com . Thank you!
thanks, you should have received an email with login credentials. I will also add this to my ticket, number 1480127
Ok. Thank you!
Is it possible for me to get a response to that ticket today? Also, what country are you located in? I need to disable geo-blocking on the server for your programmer to help.
Hi, I live in Viet Nam. I will reply your ticket today. Thank you!
I’m trying to get a hold of live:kenzy194 via Skype but he isn’t answering. Is there someone else I can talk to?
Hello,
I’ve sent an email to your support but have no reply. We have an issue with the job board widget not searching correctly.
Hi, Sorry for answer delay. Please check your email. Thank you!
Hi, is it possible to demo the wp-admin before I purchase?
or at least documents of admin screen shots and functionality?
Hi, thank you for your interest! You can view online document here https://hthtrang5388-gmail.tinytake.com/sf/MjQyODI1MF83MzQ5NjAy. Best regards!
Hi, Sorry for my mistake. This is link the document http://doc.cmssuperheroes.com/wordpress/recruitment/. Thank you!
Hello. This theme is perfect for my new client and she also likes it but she is based in Panama. Is there a way to translate the content such as Login/Register, Job Basket, Status and so on, to Spanish?
Hello, thank you for your interest!. Our theme enable for translation. You can refer this article https://cmssuperheroes.ticksy.com/article/10482. Best regards!
Hi, I sent a message via you website. I want to purchase this template, but need it for a single recruitment agency not a jobs board for multiple companies. Can you disable features on this template. Things such as employers section and packages. Also, do you need to be a developer to edit this site? Thanks
Hello, Thank you for you interest!. To remove the function for employers, you can change in the code file. We can help you do it. About the package, you can deactive Jobboard Package plugin. And you don’t need to be a developer to edit this site? Best regards!
Anyone know how to NOT display the Job ID or number of Applications on a job description page? I just want to turn these off.
Hi, You can use css code bellow:
.single-jobboard-post-jobs .page-title.job-feature ul li:nth-child(4), .single-jobboard-post-jobs .page-title.job-feature ul li:nth-child(4){display: none;}
Best regards!
Thanks, that removed the Job ID but not the number of Applications. I am getting the error in Custom CSS saying “don’t use adjoining classes” could this be why? Also, why is ”.single-jobboard-post-jobs .page-title.job-feature ul li:nth-child(4)” repeated?
Hi. Sorry for my mistake.
.single-jobboard-post-jobs .page-title.job-feature ul li:nth-child(4), .single-jobboard-post-jobs .page-title.job-feature ul li:nth-child(5){display: none;}
Best regards!
that worked, thanks! Just sent a follow-up to some other issues into the support portal. If I can get answers today that would be amazing, thanks!
Ok. I will check the ticket soon. Thanks!
Ticket number 1480127 needs a reply. I am under a deadline of Friday, please get back to me today. Immediately I need to know what country you are in so I can disable the geo-block on our server.
I received a reply but haven’t heard back from John or the developer (Skype) yet.
Hi. Sometime, we can’t send message for you throught Skype. Because you use Skype for business. Best regards!
Can someone just email me then please?
Can I also use the CSS above to remove the “Apply To This Job” button? If so can you provide the CSS I need to use please?
Hi, really like the theme and my support has expired but i never used it, my apply box is just to big on desktop and doesnt scroll on mobile how do you fix this (im no good at code)
Hi. Please send email to info@cmssuperheroes.com and explain your problem in more detail with link site + admin access. You can buy Extend support .
Best regards!
