252 comments found.
Hi, my company bought your theme, but where are the woocommerce template files? the thankyou_page.php etc.
Thank you
Hello,
Woocommerce source files are located in wp-content/plugins/woocommerce directory. The theme does not overwrite them.
In case you have any further questions, please provide your website details in the support ticket at https://axiom.ticksy.com/ – and get qualified assistance.
Regards
Hi,
1. Is the theme compatible with https? After i installed an ssl certificate and changed to https, i have a problem with /organics/fw/js/core.init.js ( on http it works but on https it gives a 404 error). It’s the only script that doesn’t load normally. Can you please advise me on how to fix this.
2. The theme has 3 errors http://snap.ashampoo.com/uploads/2018-07-01/q6nY9yYp9JNoakDWfAzduVAa4HVGeeLUczoBsiQrs0AsJekpfesZ1SZx1q80UKUx.png Can you please fix them on the next theme update?Kind regards
Hello,
Please provide your website details in the support ticket at https://axiom.ticksy.com so we could have a closer look at the issue. You may submit a ticket to Pre-sales Questions category, this does not require purchase code verification. Thank you!
Regards
Thank you, i did and i’m waiting for their reply.
So far they told me that i should renew my support 
Hello,
Please check the reply in the ticket.
Regards
Hi Julia,
I would like to inform you that your support lied about the origin of the error, telling me that the problem was additions on the child theme which was not the case!!! Tricking people to renew support wont get you very far.
I’m very disappointed by this treatment.
Hello,
We understand your concern. But the theme is successfully installed on all https websites so the error was not caused bu the theme. As I see you managed to solve the problem yourself. The error is no longer on the site.
Regards
Spoiler Alert, it was not any child theme changes that i made. You could at least apologize on behalf of your colleague that lied to trick me into renewing support. The fact that i managed to make your code work, doesn’t change your dishonesty.
Technical support is not provided when support is expired. You were informed about that.
Besides, you have confirmed in the ticket that your server was blocking core.init.js file which caused the error. Now the error is gone as you are serving the file from another server which proves that the server settings caused the issue, not the theme.
If you had your theme demo on https or could provide me with proof that it works on https from the beginning of my inquiry, we wouldn’t have wasted our time.
To prove that your theme works on https, is not considered technical support, it’s basic functionality.
And to be exact my server admin told me that the file is badly coded and that’s why the server doesnt render it.
Anyway, since i found a solution, this matter is over.
Have a good day.
Hello,
We are glad you managed to solve the problem!
Regards
Hi I’ve adjusted these values as you have recommended in previous posts (max_execution_time 600 memory_limit (up to) 256M post_max_size 32M upload_max_filesize 32M).
I’ve also installed all pluging as recommended.
However the Demo/Dummie data still doest not load “Error load data from the file…”
Helo,
The errors you get show that the import from external files is not allowed on your server. Please enable allow_url_fopen in .htaccess or phph.ini file. In case you still have any difficulties, please provide your website details in the support ticket at https://axiom.ticksy.com/. Thank you!
Regards
Hi I have updated the php.ini but still having errors when uploading the dummy data. I have also sent a support ticket.
Hello,
Please check the reply in the support ticket. Thank you!
Regards
Do you plan to have mega menu feature added to this theme
Hello,
We have passed your suggestion to the theme developer. Thank you!
Regards
Hi, I know that my support has expired. However, I have a very small issue which needs fixed. On the page of http://osmanlibahcesi.com/hakkimizda/ I could not find out how to show team member e-mails below their titles. I have added all the e-mails in team member pages hwoever, they are not showing. How can I fix this? I’ve checked the documentation but could not find any relevant info.
Thanks, Aybars
Hello,
Please navigate to Appearance -> Editor and open templates/trx_team/team-1.php file. Line 54 should be copied. Please check the screenshot: http://prntscr.com/jr4jt0
Regards
Hello, here in Europe with the new privacy law called GDPR, for several websites, it’s mandatory to have a checkbox on the contact form about condition acceptance as well as show the new WordPress Checkbox (to save the comment-data) below the comment form that is not displayed in your theme. Here’s a discussion about it: https://wordpress.org/support/topic/comment-checkbox-in-wp-4-9-6-not-displayed/ It seems there’s not a way to set these on your theme. There is an upcoming update or you have a solution for these issues? Thanks.
Dear Pimon, We recommend you use extra plugin for example Contact form 7 where you can add that checkbox easily. Also this opportunity will be added to the next theme update. Kind regards
Why do you use cookies with this theme and how can i delete this?
Dear Nox, Could you please be more specific and submit a ticket at https://axiom.ticksy.com/ and specify what seems to be the issue? Kind regards
Hello, your theme uses cookies.
For the new GDPR that applies from Friday in Europe, we have to know what those cookies are, what data is processed and how I can switch off the cookies.
THX
Dear Nox, The theme does not collect any user information. Probably you’re using some 3r-party plugin for this. Kind regards
Hi,is ist possible that you install template and WooCommerce on my domain so I can get full funcionality on website? Thanks
Dear KresimirM, Please submit a ticket at https://themerex.ticksy.com/ for additional information. Kind regards
I bought the theme Organic Store and read the page Features/Customization. There it says, replacing the theme’s logo with my own company logo costs $19, as offered by your affiliated partner. I have been looking for a way to replace the logo, but the usual step using the Design/Customizer offers no such option. And I have no clue so far as how the logo can be replaced. Do you mean I have to consult your partner Mockingbird Custom Website Studio and pay them to replace my logo? I hope this is not the case. (Wow, that sounds like a rip off.)
Dear Customer, You can replace the logo on your own easily. Please edit it in the admin panel->Theme options->Header tab->Logo image field. Kind regards
Hello! Your client named “yizhaohui” who purchased the Theme Organic Store | Organic Food & Eco posted 21 days ago (per 2018-04-20) a comment to which you replied: – Quote – Dear Customer, We recommend you to contact your web hosting service provider to make sure that your server PHP configuration limits are as follows: max_execution_time 600 memory_limit (up to) 256M post_max_size 32M upload_max_filesize 32M – Unquote – Does your response mean that the above mentioned theme only functions well when the said requirements are fulfilled? Most hosting services demand higher rates for the PHP feature max_execution_time 600. In that case, that is a big disadvantage.
I am planning to buy your theme. So here I have my pre-purchase question. If the PHP max_execution_time 600 is not set as such, does this mean that the theme will not work well? Or maybe I will encounter difficulties in the future? This detail is fundamental because my decision as to which hosting i will choose, will depend on it. The above mentioned configuration means the most expensive hosting package. Thanks in advance.
Dear joonie, Thank you for your interest in our theme! If max_execution_time value is higher than 600, it would be even better. If it’s less than 600, it would affect on the sample data importing during the theme installation. But no worries, our support team will help you to import it manually. Kind regards
Hi,
In your latest update you didn’t include the latest version of visual composer and slider revolution plugins. Can you provide them?
Kind Regards
Dear Alexio454, Please submit a pre-sale ticket at https://axiom.ticksy.com/ and our support team will gladly send them. Kind regards
Did you even read my message? Btw the purchased label next to my username means i’m already a customer. Also updates for the main plugins should be included in your theme updates and not forced to paid support team. Try to be more professional.
Hello,
We have asked you to submit a pre-sales ticket to send you the latest version of the plugin. This does not require purchase code verification or the support renewal. New plugin versions are included in next theme releases or you can get them via tickets without any additional payment. We keep to the Envato policy on Bundled plugins: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Regards
On your page it says that the theme was updated on 20 march 2018. I downloaded it and expected that it will include the latest versions of slider revolution and visual composer but it was the old ones from 2017. When i asked you for the updates, you told me to use the support ticket to ask for the updated plugins. If you update your theme, why not include them in the first place?
Dear Alexio, In order to check the latest theme version please check the bottom of the Theme details page-> Changelog: 6.10.2017 Version 1.4.1 – Update - Compatibility with PHP7; - The theme is now compatible with WooCommerce 3.0+ This is the latest theme version which has been released on the 6th of October. The theme description on the website has been updated on the 20th of March, but not the content of the package, that’s why we asked you to submit a ticket to receive the latest plugins versions. Thanks in advance!
99% of the time, the latest update date is also the theme update date because every time you publish an update, envato sends an email saying: “We’d like to let you know that an update to your item (Theme name) is now available in your Downloads page.” Maybe you should’ve planned the theme description change to go along with an actual theme update so that the theme doesn’t seem updated when it’s not.
Dear Alexio, I see your point, sir. But due to Envato policy when the theme is updated, it’s mentioned in the Changelog. And when there were any changes in the theme description, this should mentioned in the sidebar. Please take our apologies for any inconvenience caused, but we cannot change Envato policy and that’s why we asked you to submit a ticket. Our support operators will gladly provide you with plugin updates. Regards
Thank you for th reply, i already contacted the pre sales team and they sent me the updated plugins. Have a good weekend 
Thank you very much! It would be very kind of you if you could improve your review since the issue has been solved . Thanks in advance! Have a nice weekend!
嗨，我联系虚拟提供商，提供商无法更改max_execution_time 600 memory_limit（大多数）256M post_max_size 32M upload_max_filesize 32M。
提供者不能更改PHP配置。我无法完成安装并购买您的主题，并且无法响应我的虚拟主机。对不起，我申请退款，谢谢。
Dear yizhaohui, Could you please submit a ticket at https://axiom.ticksy.com/ with website link and admin details. This will be faster and more effective. Kind regards
Hi, I have purchased your subject, but can not respond, can not be installed, Revolution slider,essential Grid,themerex Utilities plugin can not be installed, the theme can not display and use, I am sorry, I hope to get your help.
Dear Customer, We recommend you to contact your web hosting service provider to make sure that your server PHP configuration limits are as follows:
max_execution_time 600 memory_limit (up to) 256M post_max_size 32M upload_max_filesize 32M
Please submit a ticket at https://axiom.ticksy.com/ This will be faster and more effective. Kind regards
Hi, I contact the virtual provider, the provider can’t change max_execution_time 600 memory_limit (most) 256M post_max_size 32M upload_max_filesize 32M.
The provider can’t change the PHP configuration. I can’t finish the installation and purchase your theme, and can’t respond to my virtual host. Sorry, I apply for a refund, thank you.
Dear yizhaohui, Could you please submit a ticket at https://axiom.ticksy.com/ with website link and admin details. This will be faster and more effective. Kind regards
Little annoyed, it states clearly that it supports RTL however, documentation is not providing any information on how to set the template to RTL
Please check reply in the ticket.
How can i remove AxiomThemes link form the footer of this page http://kitchgrohomes.com/contacts/
Dear Customer, Please edit copyright text in the admin panel->Theme options->Footer tab. Kind regards
Already modified there but still showing on contact page but got removed from other pages
Dear arshkapoor, Please edit it in the admin panel->Pages->Contacts-.Theme options->Footer->Scroll down to Copyright and footer menu area->Choose Hide. If the issue still exists please get back to us in the ticket at https://axiom.ticksy.com/ Kind regards
Hello, when are you going to update included plugins like page builder?
Dear Customer, Please submit a ticket at https://axiom.ticksy.com/ and our support operators will gladly provide you with updated plugins. Kind regards
No, definitely not. I’ve bought a lot of themes but never have included plugin updates been part of “support” instead of “theme update”.
Dear Customer, Feel free to submit a ticket in the pre-sale category, you should not buy extra support license for this. Our support operators will provide you with the latest plugin versions anytime. Kind regards
Oh I see, thank you. Sorry for the misunderstanding.
You’re always welcome!
I cant seem to figure out how to get a link to main demo 1 page
Dear Customer, Please submit a ticket at https://axiom.ticksy.com/ and please specify which link do you mean and where do you want to add it. This will be faster and more effective. Kind regards
This is a pre- sales question, I want to see the main demo 1 page that is pictured in the Item Details of the plugin. I cannot see this link in the demo
Dear Customer, Do you mean this page http://organics.axiomthemes.com/home-2/ ? Kind regards
Hello, Some presale questions: -Can I use your theme and enter my content without any idea in coding (only a bit of wordpress)? - The navigation menu has a problem when I scroll down , the last menu item changes his position and goes one line underneath the navigation bar. Does the support theme (after purchasing) help with those kind of problems? - If I don’t want all the features the theme has (just for example, if I don’t want the ‘blog news’ at the home page), can I easily erase them? Or for another example if I don’t want the dropdown menus?
Thanks
Dear odi92, Thank you for your interest in our theme! The theme is user-friendly and you’ll be able to edit it easily. Our support team will gladly help you and provide with helpful instructions. You’ll be able to remove elements from the home page easily via Visual composer backend or frontend editor. Also them menu items are managed in the admin panel->Appearance->Menus page as well. If you have any questions feel free to submit a pre-sale ticket https://axiom.ticksy.com/ and our support team will gladly provide you with additional information. Kind regards
Thank you for your answer. I couldn’t find the pre-sale ticket for some reason. One last question – is there a plugin for checkout via credit card?
The theme is equipped with woocommerce plguin which accept credit card payments by default. Please learn more here https://woocommerce.com/2016/08/woocommerce-payments-affordably/ Kind regards
Hello , im interested but i want check inside the control panel if it is easy to use , can i access demo control panel ?
Dear Customer, Thank you for your interest in our theme. Unfortunately, such opportunity is not available. But our support team will gladly provide you with the screenshots of the admin panel if you submit a pre-sale ticket at https://axiom.ticksy.com Kind regards
Hello, by filling in the information in the contact form I get this error:
“Transmit failed! Error send message!”
I would appreciate your help. Greetings!
??
Dear Customer, Please enter your email address to the admin panel->Theme options->Cntact info->Email field. And if the issue still exists please contact yoyr hosting provider regarding this issue. Kind regards
