Hi, To change text colors .g5plus_event shortcode, please go to here: https://prnt.sc/jwmm10 .Let me know if you still need help. Thanks!!

Hi, Please check have you use preset or not. If you use preset -> you must setting in preset area: go to Pages -> edit page and srcoll down to chek: http://prntscr.com/jbm2h4 .Please re-check and let me know if you still need help. Thanks!

Hi Thnx a lot!

Hi. We are happy to assist you, thanks so much!

Chào bạn, Bạn kiểm tra giúp mình trang của bạn có dùng Preset trong setting hay không? bạn kiểm tra bằng cách Edit page rồi kéo xuống dưới, tìm chỗ này: http://prntscr.com/j85vk4 Nếu có dùng thì vào phần quản lý Preset ở đây: http://prntscr.com/j85vsp Sau đó Edit logo trong cái Preset đã sử dụng trong page của bạn.

Hoặc bạn xóa không dùng preset ở đây nữa http://prntscr.com/j85vk4 => nó sẽ lấy giá trị trong ThemeOptions để hiển thị. (Trong theme của mình, Preset sẽ overriden giá trị trong ThemeOptions) Xin lỗi bạn vì cuối tuần nên trả lời khá chậm. Cảm ơn bạn

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How to change Arabic font family?

Hi, Current in Font Options that do not have this font but don’t worry, you can custom font here: http://prntscr.com/j46o6c . Thanks!

Hi! Please check that you are using the preset or not? If you uses preset, you must set up in preset area instead of set up in theme options. Let me know if you still need help. Thanks!

Hi, Please check that url and row id are the same? For more information, you can reference here: http://document.g5plus.net/rica/#one-page. If you did all but still error, please go to my helpdesk at http://support.g5plus.net/,create topic & give me your account wordpress there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Thanks!

Hi, Sorry for reply quite too late at the weekend and thank for your interest in our theme. yes, you can make a website multi-lingual by using WPML plugin and you can use LTR or RTL styling. But they can not be used in parallel at the same time. Thanks!

Hi, Sorry for reply quite too late at the weekend. You ticket we have replied here: http://support.g5plus.net/forums/topic/golden-corner/#post-51753 .And you get another problem with text and columns when you post a text it displays in another column. I have check and see because you Enable RTL mode here: http://prntscr.com/hfodfg. Please disable this option. Thanks!

I want my site right to left it is Arabic site.

Hi, If you want your site right to left -> the display of VC is correct.Thanks!

Hi, checkbox “Set as private reply” in Basic Information tab : http://prntscr.com/he17ed or you can post access information in Access Infor tab : http://prntscr.com/he17v2 . Your information will be kept secure & privately . Thanks!

Hi

I can’t login to http://support.g5plus.net/, I get “Password reset is not allowed for this user”

Hi, please send request to email: g5theme01@gmail.com . We will reset password for you. Thanks!

To be honest, i haven’t yet check with WPML on this, but you can use it, if had problem, let me know on my help desk http://support.g5plus.net to check. In other words, WPML ’s author check compatible quite slow. Thanks

Hi, thanks for let me know. I will check with php 7.0 then comeback here. But for faster, please create topic on my help desk at http://support.g5plus.net My support team will process better. Thanks once.

and 2$ Handling fee for order

Oh, you have to pay $10 for EU VAT additional. Understand I approved it, but seems you have to wait Envato approved once, then your money will be back. Thanks

Thanks you very much !

Please wait a bit, but you should create topic on my help desk, that is faster for support. Thanks

Hi, you have to register account, here: http://support.g5plus.net/wp-login.php?action=register

Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ How to send private information here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/

If still can’t, give me your purchase code, email, username you want => i will create for you. (Send it via send message profile here:https://themeforest.net/user/g5theme) thanks

Hi, Thanks, I managed to set my topics

regards

Thank you very much. You are welcome.

Hi, thanks for your interest my theme. Unfortunately, my theme doesn’t support this features, but i provide customize service for any addition request. Any questions, let me know. Thanks

I purchased the theme but got this error msg after installation: Fatal error: Call to undefined function get_plugin_data() in /work/pad.wankool.com/wp-content/plugins/rica-framework/g5plus-framework.php on line 167

Please check php version, if lower 5.4 => need update to 5.4 or higher. And pls update variables met our requirement here: http://document.g5plus.net/rica/#system-requires Thanks

Hi, I have sent the admin login details to you by using this form.

Thank you,

Thanks, i processing one by one so pls wait.

Hi, i saw your website running now, and menu is display here: http://prntscr.com/f33rs8 Next questions: please go to my helpdesk at http://support.g5plus.net/ , register account, create topic & give me your account wordpress, ftp(if can) there for further support. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ How to send private information here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/

Find your information quite too long. So pls do as above. Thanks

Hi, you are looking for something like that http://themes.g5plus.net/handmade/product/greeting-cards/ ? If yes, WooCommerce suported it, don’t worry. If not, pls explain more a bit. Thanks

Hi, Yes this is what I’m looking for it, could you please share with me how I can do it.

Thank you,

Document from author of WooCommerce here: https://docs.woocommerce.com/document/variable-product/ Thanks

Please download latest version Visual Composer here: http://support.g5plus.net/forums/topic/download-revolution-slider-visual-composer/ You need register account on my help desk before open link above. Register here: http://support.g5plus.net/wp-login.php?action=register Start help desk here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/

ok.. thank you..

Hi, i’m admin G5Theme, and i’m sorry very much for any inconvinience you had. Please contact me via skype chinhtt2001 for urgent support. Hope you get back to me. Thanks

Now all is ok. Support made all fast and perfect

Glad to hear that, any questions feel free create topic on my help desk. Thanks

want https://themeforest.net/user/g5theme and sent a message to you already.

Hi when you can send a solution back to me zoorocky@hotmail.com. I need to get this sorted. otherwise I would not have time to waiting. a call for refund will be made.

For fastest you should give me your account wordpress but you don’t. Now you should check step by step: 1. If php version lower 5.4 => need update to 5.4 or higher, ensure your theme working properly. 2. Check variables on your hosting/server meet our requirement: http://document.g5plus.net/rica/#system-requires 3. Check permission write/update file style.min.css and style.css in root of my theme => need write/update permission. 4. Because my theme use Preset which define layout for page/post so review for more detail: - How is my ThemeOptions work? https://www.youtube.com/watch?v=cfWZtRhcuqg&index=9&list=PL_DzVbdOfv7HUorc18h_kknaZ-876Nuee - How to use Preset? https://www.youtube.com/watch?v=QVGTbPI_s8Y&index=20&list=PL_DzVbdOfv7HUorc18h_kknaZ-876Nuee Hope help you. Thanks