130 comments found.
Hi, Install the theme. A very odd theme indeed. data import works fine after 2nd attempt. Here is my question
1. Footer layout 1 (where can i change the social media?) it is not in your documentation.
2.For footer there are 4 columns / normally when i purchase any theme with visual composer i can find it in widget and stated clearly footer 1,2,3& 4 so u can add in 3rd party HTML like FB widget or instagram. However in this scenario I found FOOTER-> ALL FOOTER -> footer v1?
When I open up i saw:
width="1/2" el_class="col-1" offset="vc_col-lg-3 vc_col-md-3"]vc_single_image image="194" onclick="custom_link" link="http://paradise.jwsuperthemes.com"[vc_column_text]Hours: 11.00 am - 8.00 pm Mon-Sat/vc_column_text[vc_raw_html 0=""]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/vc_raw_html[vc_column width="1/2"What do you expect user to do?
So how do i change the 1.logo 2.Social icon with link 3.Copyright
And if i want to add Instagram widget on the 4th collum as I find no point in putting service gallery there it serve no purpose.
Well I tried: ERROR: Please enter a valid purchase code
This is noot good guys
Hi,
Here: https://jwsthemes.ticksy.com . Please, open the ticket and follow your ticket.
Regards, The JWSThemes Support Team
Product Description also wrong spelling
Check out page ” Promotional Code” wrong spelling
Button should be “Apply” not “Subscribe”
my god what an english
Hi,
You can edit via file template: /paradise/wp-content/themes/paradise/woocommerce/checkout/form-coupon.php
Or please, open the ticket to our support center and follow your ticket. We will assist you.
We really care about customer support services and guarantee to respond to all support topics within 24 hours on the weekday (a bit longer over the weekend). Due to the different timezone, you may get the very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
Hi, I would like to translate “Book Now” text via Loco translate but Cannot find it in either plugin or theme.
Thanks
Hello. I have purchased the theme, and am now trying to register for an account on your Support site. However, I am having issues with the “Purchase Code”; it keeps giving me an error saying that my code is invalid.
Hi CSBTech,
Sorry for the inconvenience. Please, open the ticket to other support center: https://jwsthemes.ticksy.com . We will assist you.
Best regards, The JWSThemes Support Team
| Support |
WooCommerce needs update / better integration
Hello, on this website: https://www.nailsoutlet.net/shop/ we cant see only 11 woocommerce pages. We have at minimum more 100 products that are now showing. We need this fixed, thank you.1) Your pagination goes away and stops at the 11th page 2) The default shop page shows only 11 pages
Our store cant go online with missing products, otherwise we need a refund.
on this website: https://www.nailsoutlet.net/shop/ we cant see only 11 woocommerce pages. We have at minimum more 100 products that are now showing.
WooCommerce Products Per Page: https://wordpress.org/plugins/woocommerce-products-per-page/
Please, open the topic to our support forum. Our team will assist you.
Best regards, The JWSThemes Support Team
| Support |
Hi, now a problem of how many products, but the total sum of products. On the main woocommerce page “shop” we can’t see all products. Only a few ones, instead of all of them, which are more than 200.
Hi, I opened a ticket on your support page too. The shop is missing products, seems as your theme has a product maximum quantity
Hi, i got pre-sales questions: 1/ Cant i use the same header (http://paradise.jwsuperthemes.com/home-page-three/) for all the content pages ? 2/ Is this header customisable ? (i would like to add more buttons to the right side) 3/ Do you have a page where i could see elements & shortcode ? for exemple i need to see if i could add gallery carousel or differents gallery designs
It’s a pre-sale question.. so i dont got a purchase code..
Hi,
Thank you for interesting. 1, You can use the same header (http://paradise.jwsuperthemes.com/home-page-three/) for all the content pages. 2, Yes, you can custom header via the template. 3, Our theme has 25+ shortcode and you can use it. We will free installation service and same 100% live site.
Best regards, The JWSThemes Support Team
| Support |
Hi,
I need to solve this ticket: #1604821. it’s about importing demo content.
I need it ASAP
Thank you
Sorry, try now: pass: author1234
Everything is in the ticket
Why screenshot? Ehen I tap on import, nothing happens even after an hour. It seems like I have the same issue as everybody that purchased this theme. FTP and admin credentials are already there!
Hi Duy,
Please, follow your ticket. Our team will assist you. Some host limit max_execute_time. So, you can’t use 1-click. Our team will assist you soon. Only ask some screenshot for clear. You can skip it if your requirement is clear.
We will check and reply you soon.
Hi,
We can’t login with this info. Please, check and send again via your ticket http://prntscr.com/jtn9cl
Best regards, The JWSThemes Support Team
| Support |
I have increased everything required for import.
Hi,
Your ticket done. If you have some trouble. Please, open new ticket. our team will assist you.
Due to the large volume of support requests, at the moment there is a waiting time of more than 24 hours. We apologize for the inconvenience this causes. We do not have any recurring unknown issues so we encourage you to please search the forum for other support topics that might be helpful and to review our documentation and look at our forum page for known issues. A supporter will respond to you as soon as possible.
| Support |
Still not done, I don’t know what did you do, but now I cannot login to WP with the two admin accounts. Sent you database, FTP credentials. Waiting for fix. Thanks
Hi,
We have just updated Hair Salon: http://salon.jwsuperthemes.com/ Please, view and use it for your client. Have a great day.
Regards, The JWSThemes Support Team
| Support |
Hi need help installing the theme demo content… I am having issues… managed to import the demo content but the theme isn’t working can’t change the header layouts and footer layouts etc….. Please help Thanks
did open a ticket about 2 days ago…no response yes…can you help?
Hi wollie333,
Maybe, you made a bit misunderstanding. We can’t find your ticket in our support forum.
We’re only seeing a comment from you on a topic. And it appears about 8 hour minutes before.
So, please open your ticket and send us Admin login info!
We will check this for you.
Best regards,
JWSTheme Support Team.
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where do i create a ticket…I can only make comments on the discussion forum ?
If you do not have good experience with WordPress do not buy this theme. Data import is buggy, images missing after install, Some pages are not working at all. Afterall Ive managed to fix everything, but wasted half a day figuring out things that should be out of the box.
Just fix the issues everyone is talking about and you everything will be fine. Forums are full of issues when people are unable to edit footer. On my case post types named “footer” have not been created on import, had to create it manually, and if you change name of footer post to anything than “footer-v1” you end up without footer again.
Hi,
You have mentioned that there will be free demo installation on the purchase of theme. Hence I had raised a ticket in your official website, under support, with my purchase code 4 days ago, with the username Akshay. But still I have not received any kind of updates from your end. I have also provided my wp-admin details too. Can you kindly revert back to us on this.
Hi,
That’s Ok.
I have also created the ticket in https://jwsthemes.ticksy.com/ And the ticket ID is 1561056
Thanks and regards Akshay
My Issue has been resolved. Thank you for the support.
Your free demo installation banner, on click, is taking me to the URL https://jwsuperthemes.com/ and I had raised my ticket there on Saturday and hadn’t got any replies. Probably you might have to change that link to your present website, in which I raised the ticket today morning.
Thanks and Regards
Can we use the images that have come with the demo content, in our website?
Ok, Thank You.
You have a very odd support. Please respond back
I am not sure how to find the ticket number, here is my query:
Hi, Overall theme is great. I don’t want to give you rating less than 5 star. Please have a look: http://newagespas. ca nI also want to know how are they fixed when they are not there when we import and do the design?
Also remember site is almost complete, so these things I mentioned should be functional ASAP. Thanks Hoping to get a quick response.
Also my query was submitted with name ‘hamidsheikh’ please see and respond
Hi,
Sorry for delay reply. Our theme is Paradise – Multipurpose Spa & Beauty WordPress Theme, not “Overall theme”
Please, open the ticket to our support center: https://jwsthemes.ticksy.com . Our team will check and assist you.
Best regards, JWSThemes Support Team
| Support |
Hi! I have some troubles with this template, but i was writing on the forum and i dont have answer
1. I cant creat the footer 2. I cant modify the services 3. The blog does not show any image 4. The shopping page does not work
Help me please
Hi in our theme we can add payment gateway for booking appointment , and then we can able to add coupon code for appointment
Hi vishnu1988,
Of course, you also can do that. You can add a product to payment for a appointment.https://www.youtube.com/watch?v=zS2ugzVm1Ts
And add a coupon here.
http://prntscr.com/j518f8
Best regards,
JWSTheme Support Team.
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Hi , I just want to know that this theme will have user login for booking appointment , what are all the option present in the user account
Hi vishnu1988,
Thanks for reaching us!Yes, before a user make an appointment success, that user have to login in the system.
You can see here.
http://prntscr.com/j515bn
http://prntscr.com/j515n9
The user will have permission booking, order a products, etc.
To know more detail, please open your ticket to our support forum. We will assist you.
Best regards,
JWSTheme Support Team.
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can we have backend demo, in order to check is the provision available in rescheduling option for appointment
Hi, when trying to change a setting in the price table with image, a structure break.
Hi, when I’m going to the support account says my code is invalid .. where can I pass it to you? the last time they gave me support I did not register
Hi,
You should buying our theme and get purchase code. How to get purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Best regards, JWSThemes Support Team
| Support |
Hi,
I already bought, I am using the theme, but when I register in the support, a message appears Please enter a valid purchase code
Hi,
We didn’t see badge : http://prntscr.com/j3lnsj
Please, get purchase code and verify it. Here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Best regards, JWSThemes Support Team
| Support |
Where can I send proof of my license? Or Item ID?
we just solved a problem in the support, not 1 month ago and I did not get any problems about it …
Hi,
You can send purchase code via contact form from our profile https://themeforest.net/user/jwsthemes
Here: http://prntscr.com/j3lz69 You didn’t buy our theme or purchase code has trouble. Please, send purchase code to us.
Best regards, JWSThemes Support Team
| Support |
I sent by email
Here: http://prntscr.com/j3m64d This user has never purchased any of your files. You buy wrong product or a new user. Please, let me know.
Best regards, JWSThemes Support Team
| Support |
I bought the theme, where can I send the proof of purchase to you?
Hi,
How to get purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Then, create a ticket and verify purchase code. We have 2 support center. Our support center: http://jwsthemes.ticksy.com
Our theme is Paradise – Multipurpose Spa & Beauty WordPress Theme: https://themeforest.net/item/paradise-multipurpose-spa-beauty-wordpress-theme/20431916
Best regards, JWSThemes Support Team
| Support |
You already bought the theme, it is already installed and still has a guarantee of support … you already sent me this link how to get the code twice, I already got it and how invalid
Hi,
You didn’t buy our theme. If you bought, you can open the ticket to our support center: http://jwsthemes.ticksy.com.
or send to us some screenshots from your download account. Example: http://prntscr.com/j3mt0t
Best regards, JWSThemes Support Team
| Support |
do you have any calendar pluguin tutorial that comes on the theme of voices? need to set up to make reservation
Hello, the calendar plugin that comes in the theme can be used to make reservation services? I can not use it to make a reservation?
Is it a plug to make reservations then?
Yes, you should see our demo link: http://paradise.jwsuperthemes.com/booking/ It’s a appointment booking. Please, view our theme carefully.
Best regards, JWSThemes Support Team
| Support |
This is what I need, in which part of the documentation is I to configure this pluguin. thank you
Hi, when I’m going to the support account says my code is invalid .. where can I pass it to you? the last time they gave me support I did not register
Hi,
You should buying our theme and get purchase code. How to get purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- Best regards, JWSThemes Support Team
Best regards, JWSThemes Support Team
| Support |
Unbelievable… didn’t solve my problem and they deleted my account from support forum
Hi Dementeweb,
Thank you for contacting. We ready approved this refunded. Please, don’t chat the same comment to Facebook fanpage, comment and comment review, etc.
Please do not submit multiple comments for the same request, as this does not result in a faster response time.
Best regards, JWSThemes Support Team
| Support |
Almost 24 hrs, no support. I have changed the logo on the theme options and keep showing the paradise logo. No response on facebook. No response on support page. No support on this channel. Please I Need my money back.
Hi,
We only support via comment and forum center. Please, follow your ticket.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
If you don’t happy with my service. Please, submit a request refund on this form : https://themeforest.net/refund_requests/new
Best regards, JWSThemes Support Team
| Support |
HI, I entered the css code inside “Custom CSS” but doesn’t work. Why? I have to change the default colors. Thanks.
I get this template from my manager, but after instalation finish, then all set up but when I want to import demo with one click demo, it doesnt appear import button, One Click Demo Verify import Sample Data Requirements Your server memory_limit 128M 128M ✔ post_max_size 128M 128MB ✔ upload_max_filesize 128M 128MB ✔ max_execution_time 180 180 ✔ max_input_time 180 180 ✔
Hi, - Install & active all require plugins. - View this video: https://www.youtube.com/watch?v=TjiPvlew3KU
Best regards, JWSThemes Support Team
| Support |
