279 comments found.
Hello, is it possible to change the color style of the theme? This is very important, because in our brand book we have other colors.
Hi,
First of all, Thanks for your interest 
Sure, you can change to any color you want
Hi I need to confirm the purchasing process including 4 homepages options
First of all, Thanks for your interest
Not sure you figured that out? I saw you purchased the theme now.
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, is it possible to use the hamburger Menu also on desktop computers? How can I make this happen?
Hi,
Yes, you can do that. We can help guiding after you purchase the theme.
Thanks for your interest by the way
Whenever I install NavXT Breadcrumbs, the site lags and I lost access (500 error) to my Appearance > Customization screen (and have to delete my htaccess file to regain access). The plugin installs, but when I try to make edits to it, when I save, I get a 404 error and no changes will take. This is the plugin required by the theme, so I am stuck. Any advice?
Hello,
You only need to use this plugin if you need the breadcrumb feature on your site. It can be deleted otherwise.
If you need to use the plugin, could you send the error_log file using the form here so we can understand better: https://themeforest.net/user/goodlayers
Thanks.
I am out of support, which is why I am reaching out via the comments board.
Here are some of the error log entries, I removed my site name. When I have the customizer issue, if I deactivate the GoodLayer Core plugin, the Customizer works again.
[26-Mar-2019 12:47:58 UTC] PHP Notice: Undefined index: action in /home/SITENAMEREMOVED/public_html/wp-content/plugins/goodlayers-core/framework/function/revision.php on line 37
[26-Mar-2019 12:51:57 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/SITENAMEREMOVED/public_html/wp-content/plugins/goodlayers-core/framework/function/customizer-controls.php on line 88
[26-Mar-2019 12:51:57 UTC] PHP Notice: Undefined property: GDLR_Core_Customize_Font_Control::$value in /home/SITENAMEREMOVED/public_html/wp-content/plugins/goodlayers-core/framework/function/customizer-controls.php on line 124
Before moving on,
1. Please make sure that you update the theme to latest version first (also GoodLayers core as well) : https://goodlayers.ticksy.com/article/1893/
2. If still having problem, please send me the message to contact@goodlayers.com with your error detail here and importantly, your purchase code, so we can verify your purchasing first. Right now, we can’t see your purchase badge.
When I want to modify something in the subject I get the following message:
Please refresh the page to try again. If the problem still persists, please contact administrator for this.
What should I do?
When I want to modify page builder, the following message appears:
Please refresh the page to try again. If the problem persists, contact the administrator for this.
I tried to update the page but it does not work What do I have to do?
Hi,
Could you make sure your theme and plugins are updated to the latest version? You can find the update instructions here: http://demo.goodlayers.com/document/realfactory
If that doesn’t solve it, try disabling all your other plugins and see if that solves the problem. If it does, you can activate them one by one to see which one is causing the problems.
If none of those fix the problem then send the WordPress and ftp login-password so we can see what’s wrong. Use the form here to send these details: https://themeforest.net/user/goodlayers
Thanks.
Hi
I purchased your theme twice and would like a refund for the second purchase.
A different theme was selected on my cart but while reviewing items purchased today I discovered I just purchase RealFactory (for the second time) as against buying Finance theme by dttheme.
I already opened a ticket on this.
I will really appreciate a quick response as this is a clients request.
Hello, i installed the theme on a fresh copy of wordpress, last version 5.1. I imported demo content but when activating plugins one of them has a fatal error. Fusion builder Fatal error: Uncaught Error: Class ‘Fusion_Downloader’ not found in /home/smartpack/public_html/wp-content/plugins/fusion-builder/inc/lib/inc/class-fusion-cache.php:100 Stack trace: #0 /home/smartpack/public_html/wp-content/plugins/fusion-builder/fusion-builder.php(410): Fusion_Cache->reset_all_caches() #1 /home/smartpack/public_html/wp-includes/class-wp-hook.php(286): FusionBuilder::activation(’’) #2 /home/smartpack/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(’’, Array) #3 /home/smartpack/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #4 /home/smartpack/public_html/wp-admin/plugins.php(177): do_action(‘activate_fusion…’) #5 {main} thrown in /home/smartpack/public_html/wp-content/plugins/fusion-builder/inc/lib/inc/class-fusion-cache.php on line 100
Hi,
Sorry, could you contact the plugin author to discuss about the problem ? The Fusion Builder does not comes with our theme.
Hey guys something doesnt work, my pagebuilder doesn t work on wordpress now. whats happened?
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
4. If still doesn’t solve, please provide wp access + site url through the form in our profile page so we can check.
Cheers!
Hi, it’s possible to have the GDPR compliant allert in two languages? Regards
Hi, Sorry, that’s not possible.
Hi
is this theme included WPML plugin for free ?
Hi,
Sorry WPML is not included, you need to purchase separately.
hello … how can I duplicate a page?? thank you.
Hi,
You need to use plugin in this case. Try use ‘Duplicate Post’ plugin.
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Thanks my friend!!!!
When I upgrade to the latest version of Wordpress 5.0.3, the theme does not work correctly. Any kind of change in pages or posts, wordpress fails to save using this theme. How can I fix this problem?
Please make sure that you update the theme to latest version in order to use with WP5.0. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
before buying Can I create “modal popup box” or something similar for each portfolio project?
Hello,
I have a problem with saving the changes on pages. When i edit something on the page and click Update it says “Page updated.View Page” and when i view the page it does not applies the changes. What could be the problem?
Wordpress Version 5.0.3 RealFactoryVersion: 1.2.1
After updating the theme it works. Sorry for the spam!
No worry, glad it’s solved
After updating to WP 5.0 the update/save button of WP is not working. Although I am able to save using Page Builder but any changes made by Page Builder gets reverted to original once I press WP Update button.! I am frustrated now! Also I am unable to update your theme. www.constantamerica.com
Please make sure that you update the theme to latest version in order to use with WP5.0. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Let me know if there are still any issues.
Hi, I need to remove the logo completely from all pages (for desktop, tablet and mobile views). Also, I need to make the white header area on mobile view to be black in color along with the menu icon in green.
Please see the below screenshots and advise on how this can be done via css etc.
URL : http://pilco.therightknock.com/
SCREENSHOTS - Desktop View : http://prntscr.com/mawpe9 - Mobile View : http://prntscr.com/mawq1p
Would appreciate your urgent response. Thanks
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Thank You. Support Ticket submitted with reference #1866203
Would appreciate your quick support. Thanks
Hi,
1: is theme ready for Wordpress 5.0.3? 2. I made some custom changes in the main theme files. When i will update theme, the changes i made will be overwirtten or? If yes, how should I proceed best?
Hoping for your reply.
Best regards, Alex
Hi,
Yes, the latest version is ready for 5.x However, if you made changes you have to override the part of code that you have done in new version.
Hello, is this template compatibile with Wordpress 5.0?
Please make sure that you update the theme to latest version in order to use with WP5.0. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Is there any compatibility issue with WP 5.0 or Gutenberg?
Yes, but make sure that you’re using latest version of the theme.
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I need other color schemes.
You can change color via admin panel directly.
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
