4647 comments found.
Hello, I am using Ella 3, when on the collections page how do I get the sizing options to show up under each product like in the demo please?
Hi kurtmeister99,
Your products must have size variants. For other requests, could you please help us to send us an email to support@halothemes.com. Our technical support team will get back to you ASAP
Best Regards, Halothemes
Hello, they do have Size Variants for the products and the variants show up on the product page but not on the collections page?
Actually I found it but how do I use sizing swatch instead of colour swatch please?
Hi,
Sorry for not being able to support you here because it is confused, please help us to send us an email to support@halothemes.com. Our technical support team will get back to you ASAP
Best Regards, Halothemes
Hi is it possible to have a boxed version for the Jewelias demo or is it only available as full-width?
Hi azarai1,
Jewelias only has 1 width layout. Please contact us directly at support@halothemes.com if you want to have boxed version
Best Regards, HaloThemes
Messaged support but they never responded. Waited over a day now. I have a very important problem in which I have to set the boxed width of the website to 1600 but I have no idea how to do that with this theme .My last theme had an option for it.
Hi dsimms216,
Please understand for that we just came back to work from long Holiday, our technical team are checking and resolving support tickets carefully. We will have high priority for old tickets.
We will try to get back to you asap
Best Regards, HaloThemes
Hi, any ideas why I’m getting the error when trying to add products to cart through quickview?
https://www.screencast.com/t/gjStzfKyuvg8Thanks
Hi yyda,
The issue you are getting is from wrong product id or variant id and not theme issue
This issue usually happens when you deleted code of product id or variant id so js cannot get id.
Please extend support and contact us directly at support@halothemes.com
Best Regards, HaloThemes
Hello,
I bought this theme today, it’s very nice but I have 2 big problems about the filters: - When choosing 2 brands, all the products of the 2 brands must be displayed. There, nothing is displayed because it works with “and” instead of “or” ? - Filters are not displayed on the search page
Can you help me please otherwise I don’t think I will keep this theme. I tried to add an application (product filter and search) but it ruins the whole theme.
Thank you.
Hi Lucas-F,
Our theme and other themes work with tags for product filter, it is default feature of shopify. You must add tags for each of product. With your case, please contact us at support@halothemes.com so we can find the solution for you if possible or you can refer to use this app: bootscommerce
Thank you so much
Are there any instructions on how to upgrade the theme without having to reselect every image, label, etc. There is way too much work/effort to reselect each time… there has to be a better way.
Hi rmann20,
The old version is bootstrap 3 with 1 layout and the new one is bootstrap 4 with multiple layouts, you must setup again
Thank you
Which specific version changed to bootstrap 4? (i.e. 3.0.0 or 2.0.0). Also, you released a second version of 3.0.0 on Apr 25. How does one update to the newer 3.0.0 from the previously released 3.0.0 with setup again?
On an aside, would it be possible to have unique version numbers for each release?
Thanks again.
3.0.0 is bootstrap 4.
The newest update in change log is for fixing some small bugs.
Best Regards
when applying the latest Apr 25th update, do we need to do all setup again? How do incorporate the fixes without having to re-add all our images and settings?
Hi rmann20,
Yes, You will need to setup again when apply new source.
For any further questions, please contact us directly at support@halothemes.com
Best Regards, HaloThemes
Hello! Is there any documentation on how to connect the popup and footer signup forms to mailchimp?
Hi domarroquin,
Mailchimp no longer supports for Shopify so at this time, newsletter popup and sign up form are integrated into Customer Section in admin of Shopify.
Thank you
Makes sense. Thanks!
I have sent several messages since last Saturday and have yet to hear back. I really need some assistance. Thank you.
Hi Jemacoboutique,
Thank you so much for your waiting. We just came back to work from Holiday and we are checking all of tickets, will get back to you asap
Thank you
How I get the wishlist working? I can´t choose “page.wish-list” in the Template sufix, there´s no option like that: Only “page” & “page.contact”.
Hi,
You will need to publish our theme to be live then you can see the Template suffix
Thank you
Question about the top search function:
The search results are not linked to the actual products, is this right? I never noticed it until now, is this the way you guys designed the template?
Hi pkm32,
Thank you for contacting us but can you explain your question more detailed? The search function when you search it will show the product result of key words and you can click the product to go to product detailed page of that product
Best Regards,
How fast is this compared to the Fastor theme?
Hi dsimms216,
Each of theme will be written differently and it also has different features, codes, ... so cannot have an exactly answer for you but you can test our theme on test tool and compare
Thank you so much
How do I get this Demo working? https://ella-demo-8.myshopify.com/ I can´t find it anywhere.
Hi samuilash,
This demo: https://ella-demo-8.myshopify.com/ is old version of ella and we no longer include this theme source into package. However, if you would like to use this version, please contact us directly at support@halothemes.com to receive the source after you purchased theme.
Best Regards
hello, i buyed the theme but i have many issues with the logo dimensions. When i upload the image logo, it look soooo small!!! please help me….
Hi, Could you please help us to send us an email to support@halothemes.com. Our technical support team will get back to you ASAP when we come back to work from Liberation Day/Reunification Day and International Workers’ Day. The Customer Service Dept., will be closed during 5 days and open again on May 02.
Best Regards, Halothemes
I have purchased your product now my website has 2 very serious problems. 1. There is a problem with the price of the product. There is a horizontal line in the middle of the red final price. How can I remove or modify it? 2. The Sale tab is only displayed in the upper right corner of the product image. There is no discount amount or other amount displayed later. 3. The app I use is Ali Reviews – Import product reviews from AliExpress in 1 click. Can I add the reviews from Ali Reviews to the Customer Reviews tab. My website is: hghunter.com Please reply as soon as possible Thank you!
Hi, Could you please help us to send us an email to support@halothemes.com. Our technical support team will get back to you ASAP when we come back to work from Liberation Day/Reunification Day and International Workers’ Day. The Customer Service Dept., will be closed during 5 days and open again on May 02.
Best Regards, Halothemes
I have purchased your product now my website has 2 very serious problems. 1. There is a problem with the price of the product. There is a horizontal line in the middle of the red final price. How can I remove or modify it? 2. The Sale tab is only displayed in the upper right corner of the product image. There is no discount amount or other amount displayed later. 3. The app I use is Ali Reviews – Import product reviews from AliExpress in 1 click. Can I add the reviews from Ali Reviews to the Customer Reviews tab. My website is: hghunter.com Please reply as soon as possible Thank you!
Hi, Could you please help us to send us an email to support@halothemes.com. Our technical support team will get back to you ASAP when we come back to work from Liberation Day/Reunification Day and International Workers’ Day. The Customer Service Dept., will be closed during 5 days and open again on May 02.
Best Regards, Halothemes
i was charged twice when i purchased the support
Hi malikycole88,
Could you please contact to Themeforest support team for the problem regarding your payment problem
Thank you
this was on your site
Please help us to send us an email to support@halothemes.com and provide us your invoice to check
Thank you so much
i did from my coles lifestyle email
We replied to you. Please keep contacting us via email
please I need the mega menu, I can’t activated… Help???
Please follow our instruction to setup mega menu step by step here: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/setup-navigation
Thank you so much
Hi guys, i send you and email but i cannot have an answer!
Hi josedan1el,
We are so sorry for late response. We hope to receive your understanding because we are in Holiday for Liberation Day/Reunification Day and International Workers’ Day. The Customer Service Dept., will be closed during 5 days and open again on May 02.
We will try our best to get back to you for any simple questions. In the meantime, for any questions with setting theme, please refer our offline and online documentation.
Thank you for your understanding, Halothemes
I’m having the same issue as “faithmediallc”. I’ve re-downloaded the theme last night (as you’ve mentioned you updated it) but the Instagram feed still doesn’t show up. I’ve entered the token, it’s either the demo display that shows up or nothing at all. Very disappointed…and even more than that, to require a further purchase of support for YOUR bugs, not for mistakes on our part or lack of knowledge…
Hi,
The instagram works well. We just tested and all you only need to do is get the correct access token and put it in theme setting: http://prntscr.com/nh30ul
Please download newest version for your site. Thank you
Hi, I’m using Petica-1-0-0-Sections-Ready , Can you post how to remove completely “REFINE BY” from category section ? Example on my collections page https://www.importedelectronics.com/collections/all
Hi raspberrypirobot,
Thank you so much for contacting us. You can remove refine by on petica by following below
Go to admin -> online store -> themes -> actions -> edit code -> http://prntscr.com/ngzrnk -> in folder: Assets, open this file theme-styles.scss.liquid -> add this below code into file
.sidebar .refined-widgets{ display:none; }
-> save -> http://prntscr.com/ngzsha
Please contact us at support@halothemes.com if you cannot do it
Works perfectly – thank you
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